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Explorer Crashes Constantly...

  1. #1
    CrucialHoax's Avatar

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    Explorer Crashes Constantly...

    Hello,

    Recently, it seems, a lot of vista machines are experiencing explorer crashes. Mostly mine are from ntdll.dll but they are all split. It also mostly crashes when I move files, open control panel, or right click, the latter being the most significant. I have disabled every programs' context menu to see if it was that and nothing. It still crashed. ShellExView doesn't seem to do any good either. I've been using autoruns from SysInternals. I'm going to upload all the crash information.

    Other than that there isnt much else to explain. Usually I'll be working along then boom, explorer is restarting... It even did it to me just from adding a quick launch icon. I have no idea what the cause is...

    Well here are the crash events in order of occurrence, top being most recent:

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000005
    Exception Offset: 0000000000048d50
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: e296
    Additional Information 2: 655552882a6c700a8bf1e33e8fb06852
    Additional Information 3: db7d
    Additional Information 4: cfdde8ec0530266a7ce7eb9114775c17

    Extra information about the problem
    Bucket ID: 5194352

    =====================================================================================

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0150014
    Exception Offset: 000000000008639d
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: e6be
    Additional Information 2: 67f1b658acdbd9306bff030957c77dcd
    Additional Information 3: 83bf
    Additional Information 4: fa77acee6f3cf17fb3cd42fbc2c27891

    Extra information about the problem
    Bucket ID: 5309389

    =====================================================================================

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: msvcrt.dll
    Fault Module Version: 7.0.6002.18005
    Fault Module Timestamp: 49e04189
    Exception Code: c0000005
    Exception Offset: 0000000000001223
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 8bf5
    Additional Information 2: 93e6afb5a95878789a3998c657603319
    Additional Information 3: f019
    Additional Information 4: 62ccc073b49f0f5048c004bc0fc4aad1

    Extra information about the problem
    Bucket ID: 5598019
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: StackHash_9ed6
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000374
    Exception Offset: 00000000000aef37
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 9ed6
    Additional Information 2: 746b78e9755d5a729854950926f996df
    Additional Information 3: 2ff9
    Additional Information 4: f3318b1068a24f2f1572fec1ebe27004

    Extra information about the problem
    Bucket ID: 5601389
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0150010
    Exception Offset: 00000000000863bd
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: a108
    Additional Information 2: e435a0285851e1df08a79700c4190725
    Additional Information 3: 8f48
    Additional Information 4: d842b32bf651c05b0fa88e6f551a06f6

    Extra information about the problem
    Bucket ID: 5335376
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: StackHash_9909
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000374
    Exception Offset: 00000000000aef37
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 9909
    Additional Information 2: 8f12c0c01f6eb2196c75e3e9bcea48da
    Additional Information 3: 2bdc
    Additional Information 4: fd272e1cb0ae8884239dbd60935ecd6e

    Extra information about the problem
    Bucket ID: 5511709
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: msvcrt.dll
    Fault Module Version: 7.0.6002.18005
    Fault Module Timestamp: 49e04189
    Exception Code: c0000005
    Exception Offset: 00000000000011c8
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 8bf5
    Additional Information 2: 93e6afb5a95878789a3998c657603319
    Additional Information 3: 182d
    Additional Information 4: 17e5e3f885ada52c7592ee5ec55d9220

    Extra information about the problem
    Bucket ID: 5452677
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: StackHash_07b0
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000374
    Exception Offset: 00000000000aef37
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 07b0
    Additional Information 2: de96cb5aead773855fb3b8a13abc5680
    Additional Information 3: e9b2
    Additional Information 4: 642a2d05031f30b69948e268216fc97b

    Extra information about the problem
    Bucket ID: 5840166
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0150010
    Exception Offset: 00000000000863bd
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: a108
    Additional Information 2: e435a0285851e1df08a79700c4190725
    Additional Information 3: 8f48
    Additional Information 4: d842b32bf651c05b0fa88e6f551a06f6

    Extra information about the problem
    Bucket ID: 5335376
    =====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: StackHash_e6ed
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000374
    Exception Offset: 00000000000aef37
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: e6ed
    Additional Information 2: ab5784dc189b611e7c57aa4187a7e152
    Additional Information 3: cf22
    Additional Information 4: 9e5c5730b79e3ae361577c5e16a4809e

    Extra information about the problem
    Bucket ID: 5910124
    ====================================================================================
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6002.18005
    Application Timestamp: 49e02a1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e0421d
    Exception Code: c0000005
    Exception Offset: 0000000000048d50
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 3a75
    Additional Information 2: 6fc59467438650bc5c30f3a06e241359
    Additional Information 3: 0044
    Additional Information 4: d121ad199235bfc4ee19a927e338f58b

    Extra information about the problem
    Bucket ID: 5194352
    =====================================================================================

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  3. #2
    CrucialHoax's Avatar

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    Re: Explorer Crashes Constantly...

    Also, I remember reading somewhere that Firefox was the culprit. Specifically the 3.5.x versions. From what I've its a big topic on the mozilla forums but I didn't check into it.

    [EDIT]: Just searched the mozilla forums for anything with explorer.exe and I didnt get anything. This is weird. I only have 17 programs on this computer, I'll list any non-ms applications.
    Adobe Flash Plugin
    Ashampoo Burning Studio 6 FREE
    AVG FREE 8.5
    CCleaner
    Debugging Tools for Windows (x86)
    IDT Audio
    Java 6 Update 16
    Firefox 3.5.3
    OpenOffice.org 3.1
    Realtek Ethernet Driver
    Revo Uninstaller 1.83
    SpybotSD

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  4. #3
    lemur's Avatar

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    Re: Explorer Crashes Constantly...

    Crucial,
    It's gonna be hard offering advice, b/c you've probably thought of everything I'm going to suggest.

    Did you look at the Device Manager for question marks or exclamation marks?
    Will it crash if you are in safe mode?
    I have trouble believing it's FF. Do you have any unusual add-ons?
    Are you using Windows Live? If so, uninstall the family safety program.
    Realtek driver update? http://www.realtek.com.tw/DOWNLOADS/

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  5. #4



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    Re: Explorer Crashes Constantly...

    CH

    Since this is an app crash can you go into event viewer (type event viewer in search) and go to the windows log, application tab. could you tell me what the event id and source are for the explorer crash?

    thanks

    Ken

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  6. #5
    CrucialHoax's Avatar

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    Re: Explorer Crashes Constantly...

    Neither device manager or event viewer are working right now, so I'm going to re-boot then see what happens..

    Also, I keep getting the noise that a external device is being plugged in. That little duh doom. But there isn't anything even being plugged in...

    [EDIT] Reboot allowed me to access the event viewer and device manager, device manager didnt show anything out of date...

    @lemur No Windows Live, FF addons are: avg safe search 8.5, better privacy, location bar, mailcatch temp emails, .net framework assistant, persona's and web of trust.

    @zigzag

    The source is: Application Error, the Event ID is 1000

    Also I keep getting WMI errors and PnP errors in the event log, like constantly they are there.

    WMI Error: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

    PnP Error: Fault bucket 194465893, type 5
    Event Name: PnPDeviceProblemCode
    Response: None
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: ROOT\CIRClass
    P3: {4d36e97d-e325-11ce-bfc1-08002be10318}
    P4: 0000001F
    P5: circlass.sys
    P6: 6.0.6001.18000
    P7: 01-21-2008
    P8:
    P9:
    P10:

    Attached files:

    These files may be available here:


    Here is a screenshot from the health check, sometimes that will say 1, sometimes 0.

    Another [EDIT] I went onto HP's site to look for new drivers. And every time I see the Intel Display Adapter Driver with version number: 7.15.10.1554 D but when I try to install it the computer says it an old driver? My current driver version is: 7.15.10.1554

    Last edited by CrucialHoax; 24 Sep 2009 at 10:16 AM.
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  7. #6
    CrucialHoax's Avatar

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    Re: Explorer Crashes Constantly...

    I may have a lead. The laptop I have has a removable CD/DVD drive for weight savings, well yesterday I was going to create system restore disks but it kept popping up saying I didn't have a CD/DVD drive capable of burning the disks. Now, mind you, this is with a brand new never used DVD with 4.7gb of space. I know the drive works because all of my Linux 'Live CD' work flawlessly, so it is burning the info properly. So I'm going to see if I can find the drivers for it or just remove it completely to see if it solves my problems...

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  8. #7



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    Re: Explorer Crashes Constantly...

    CH

    Event ID 1000 source ??? I think I might have the answer if the source is 100. check event viewer

    Ken

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  9. #8
    CrucialHoax's Avatar

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    Re: Explorer Crashes Constantly...

    I have this from event log:

    Source: Application Error
    Event ID: 1000
    Event Level: Error
    Task Category: 100

    Is the task category of 100 good enough lol

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  10. #9
    lemur's Avatar

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  11. #10
    CrucialHoax's Avatar

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    Re: Explorer Crashes Constantly...

    ^^^ wrong lappy lol

    I'm using a dv4

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