Error when Shutting down Vista ?

Hi All

Every time I shut down my computer I get an error Message.

Operating system Vista 64.

Error:-

Windows Bad Image Ox0000007b

Parameters

Ox000007FEFE097240 Ox000007FEFE097240 Ox000007FEFE097240 Ox000007FEFE097240

Anyone have any Idea how to fix this please ?

Sorry if I have posted in the wrong forum

Thank you in advance

Regards

Al

al69

we are going to have to do some digging.

Can you look in event viewer (type event viewer in search) and go to windows log, applications tab. Look for errors (red "X" in the left hand column) that relate to shutdown. if there are any could you use the snipping tool (built in type snipping in search) to take a snap shot of the error and upload it to us.

thanks

Ken

Hi Ken

Sorry for the delay in replying to your post, due to working away.

I have looked through the even log but could not find any "Red X" as you requested

I did however get a few "Warning Triangle's & Error exclamation marks"

But I could not find anything at shut down time ?? only this was showing at time of shut down:-

""
The description for Event ID 0 from source gusvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service stopped ""

That was the last entry time before the date change.



Regards

Alan

Al69 said:

Hi All

Every time I shut down my computer I get an error Message.

Operating system Vista 64.

Error:-

Windows Bad Image Ox0000007b

Parameters

Ox000007FEFE097240 Ox000007FEFE097240 Ox000007FEFE097240 Ox000007FEFE097240

Anyone have any Idea how to fix this please ?

Sorry if I have posted in the wrong forum

Thank you in advance

Regards

Al

Click to expand...

that stop error is an invalid software interrupt. IM researching the parameters

the first parameter is a HD controller error.

I've seen a reference when Dell suggested the recovery process. Ugh. Before we go to this extreme...

How long have you seen this error? Always, or just recently? Did it occur with any installation or updates? Can you roll back to a date prior to when this error first showed up?

Hi

I have had this error about two and a half months now I have tried
to "Roll Back's" to various times but no joy, It's not a Dell

Regards

Alan

Right - I didn't mean to infer your computer was a Dell.
Did you see any errors in your event viewer (per Ken)?
Any errors in the Device Manager?

Hello Lemur

The only errors were there was what I listed above.

I looked at the messages but could not match any to the error message I get when
I shut down my computer.


Could these files be viewed remotely ?

Regards

Alan

A

I have a gut feeling that me be something is trying to save on shutdown and since its erring out it cant complete and thats why it will not shut down. Its waiting for the process to complete. It could be page file, hibernate, or something like it

ken

Hi

Would there be a way to cure that ?

or would I just have to live with it

Regards

Alan

Al69 said:

Hi

Would there be a way to cure that ?

or would I just have to live with it

Regards

Alan

Click to expand...

alan

If we can find out what it is we can cure it. there is one place you can look. its called event viewer.

to get there go to start>search>type event viewer. then go to the windows logs, apllications tab. look for errors (they heave a red "!" in the left hand column) that relate to or mention shutdown. see what the most comman error is. y ou can actually trigger the problem by doing s shutdown (note the time) then reboot and go into event viewer and look for errors around that time

If nothing there looks promising go to the windows log, ans system tab and look there

hope this helps

Ken

Hi Ken

I carried out what you requested and I got one error, Listed below:-


Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Full Details:-

System
-Provider[ Name] Microsoft-Windows-WMI[ Guid] {1edeee53-0afe-4609-b846-d8c0b2075b1f}[ EventSourceName] WinMgmt
-EventID10[ Qualifiers] 49152
Version0Level2Task0Opcode0Keywords0x80000000000000-TimeCreated[ SystemTime] 2009-09-29T21:22:30.000Z
EventRecordID38373Correlation-Execution[ ProcessID] 0[ ThreadID] 0
ChannelApplicationComputerUser-PCSecurity
-EventData
//./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


It does not match the error number I get when I shut down but it is the only error at the time I shut down my computer, the other messages I get are just "Information"

Hope it helps

Regards

Alan

A

what anti virus are you running? Kaspersky?

Hi Ken

I have "Avast Home Free"

Regards

Alan

A

there is some info to suggest that there is a problem in shutting down between certain AV's an vista that gives that error. NOT conclusive yet

ken

Hello Frostmourne

I have only installed Avast on this computer.

Never tried to install any other Anti-Virus as this one has been doing well so why fix something that is not Broke so to speak

Regards

Alan

Can you shutdown Avast - right click the icon in the systray, select exit, disconnect from the internet and try and shut down?

Hello Frostmourne

I have tried what you said,, disconnect from the Internet, switch off Avast and shut down my computer but sadly I still get the error as in my first post.

Regards

Alan

That was an excellent thought, Frost.