All,

Please help!!! I went to the System Restore and chose "restore system files and settings from a restore point".
Computer brought up the most recent restore date, which was earlier this morning.
Told it to restore.
After a while, it brought up the following message:



System Restore did not complete successfully
Details: An unspecified error occurred during system restore
You might want to restore again with a different restore point

I tried the date before this one. Same message occurred. NOTE: This has not always been the case. My computer has been able to restore in the past.

Did something corrupt the system? What do you think the problem is? And more importantly . . . how do I fix it. Can't leave the computer unable to restore. This is not good!!

Thanks in advance for your help.

(a trying not to freak out) Meltie

Richard,
Before I do this (and thanks for answering), I found another thread that said if you have Symantec or Norton products running that would hamper the Restore. I do have Symantec. Should I try disabling it first and then trying to restore? What do you think? And if so, how do I disable Symantec. Not a computer savvy person here.
Thanks
Meltie

OK - thanks

BTW - I violated Cardinal Rule # 1. I forgot to tell you what O.S. I have DOH! I'm using Vista Home Premium 64 bit.

I have Malware already. I'll go check out the other link.

I tried typing the instruction you gave me in your first response, but I couldn't right click anywhere to "run as administrator" and it wouldn't let me proceed?? What am I doing wrong? UPDATE: Never mind this last part. I was typing it in the wrong place. Scan is running now - I'll let you know what it says

Guys,

I followed Richard's instruction and ran the sfc /scannow. This is the message it gave me:

Windows Resource Protection found corrup files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log
For Example C:\Windows\Logs\CBS\CBS.log

I went to this log and tried to open it but it said permission denied. Tried to change this but failed. As this is my personal computer, I am the administrator. (even though I can't figure out how to open stuff on my own computer ) Can you please tell me how to read this file? Oooor can I send it to someone who knows how?

Thanks again

Meltie

C:\Windows\Logs\CBS\CBS.log is a massive file of approximately 5MB and if you care to see it all, you must send CBS.log to one of your own folders or the desktop from where you can double click on it. It will then open with Notepad. Note: You cannot open it inside the CBS folder. You will get an Access denied message.
But most likely you are only interested in the part that shows the corrupted files that were fixed – or not fixed. For that you need a significant data reduction. You do that as follows:
Open another elevated Command Prompt and paste this command into it:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log

This will show all the files you want to see in the Command Prompt window.
Since that window is not very practical for a detailed study, you want to paste the content into a Notepad, Wordpad or Word file.
For that you right click on the Command Prompt window (any place is good) and click Select All. Then you right click anywhere in the window. Now this whole text is stored on the clipboard and you can paste it into a document file (e.g. Notepad) where you can analyze it.

Source: My own blog