BSOD and overheating on laptop - Will Windows 7 solve this?

yellowteapot9 · Apr 12, 2011

I'm having problems with my laptop and have had similar problems throughout its working life. I have wiped the system twice in the past 2.5 years, which solved the problems for a few months, then they came back! I have BSOD on waking the laptop up from hibernation and also from shutting the laptop down, sometimes happens when the laptop has been on for a while (3 hours generally). The BSOD code is STOP: 0x0000007F (0x00000008, 0x805D3130, 0x00000000, 0x00000000). Tried doing a memory diagnostics check, it got to 97% without finding anything, but then crashed and I had to turn the laptop off. The fan of the laptop runs almost constantly and the GPU regularly hits 65-70 degrees celcius.

My computer-savvy friend suggested that upgrading to Windows 7 may go some way towards improving my laptop's performance, however he's never tried doing it and recognises that it might not work. So before I invest in the £80 for the upgrade, does anyone have a good idea as to whether or not it will work?

Hardware Spec:
Acer Aspire 7720G
Intel Core2 Duo Processor
3GB DDR2 Ram
Nvidia GeForce 9300m G 256mb Graphics Card
17" Acer Crystalbrite LCD Screen
Hardware System is 2.5 yrs old

OS Spec:
Vista Home Premium 32bit
Original OS on system
OEM
OS reinstalled 2 years ago and again 9 months ago

Patonb · Apr 12, 2011

your gpu can easily do 100C.

I have an 8930, and my 9600m does 0 to 90 easily.

I think its a yhardware issue, so no, Win7 most likely won't fix it.

Use memtest86+ to run a proper mem test
Memtest86+ - Advanced Memory Diagnostic Tool
You need to gburn it as a bootable cd, then you just pop it in the drive and boot your computer.

Welcome to TF.

americancritic · Apr 12, 2011

Hello and welcome to the forum.

Maybe these will help you also...

http://www.vistax64.com/tutorials/244020-bsod-debugging-bsod-vista.html

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

Blue screen of death (STOP error) information in dump files.

http://www.vistax64.com/tutorials/221510-crash-dumps-analyse-bugcheck-process.html

How to Fix the Blue Screen of Death on Your Computer | eHow.com

I will forward this on for you to some of the forum experts on BSOD's..

Jonathan_King · Apr 12, 2011

Hello,

This error seems pretty straightforward:

Code:

Event[7]:
  Log Name: System
  Source: ACPI
  Date: 2011-04-11T22:51:19.804
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rose-Laptop
  Description: 
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

I suspect that is the true cause of these BSODs. I see the BIOS is almost 3 years old:

Code:

BIOS Version/Date    Acer V1.40, 20/05/2008

Flash this slightly updated one: http://global-download.acer.com/GDF...tep3=Aspire 7720&OS=V10&LC=en&BC=Acer&SC=PA_6

AVG is still trying to load; please remove it completely using the tool found here: AVG - Download tools

Code:

Event[125]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-04-11T20:59:04.000
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rose-Laptop
  Description: 
The AVG WatchDog service failed to start due to the following error: 
The system cannot find the file specified.

Event[126]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-04-11T20:59:04.000
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rose-Laptop
  Description: 
The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: 
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Event[127]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-04-11T20:59:04.000
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Rose-Laptop
  Description: 
The AVG Firewall service failed to start due to the following error: 
The system cannot find the file specified.

I am unable to look at the dumps because they don't exist; see this:

Code:

Event[369]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2011-04-11T16:15:06.000
  Event ID: 1005
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: ROSE-LAPTOP
  Description: 
Unable to produce a minidump file from the full dump file.

If you would, find the memory.dmp file in C:\Windows; put it in a zip folder, and upload it to Uppit. Post a link here.

As far as Windows 7 goes, it probably will give you a nice performance boost. Vista systems upgraded to 7 usually suddenly start acting a lot better. While I discourage very few people from installing Windows 7, I wouldn't advice doing it to solve these BSODs. Unless the problem is software-related, the BSODs will continue in Windows 7. If it is software-related, we can flush it out in Vista and solve it.

BSOD and overheating on laptop - Will Windows 7 solve this?

yellowteapot9

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