Solved Waaaaay too many things to list...

Chamelion

Member
Likewise it's going to be rather difficult to explain my issues, but I'll try my best.

First off, I'm going to say that most recently (this month, ot be specific) I had bought and isntalled a new graphics card driver. I'm also using another graphics card driver at the same time. The two being an ASUS AMD 6450 graphics card, and one that the computer came with. (ATI 3200 I think?) And Iw as wondering that, if I have both of them active at the same time, if it would cause any conflicts with each other.

Secondly, and this may be due to the aforementioned graphics card installation, but the computer has been a little slow in doing startups lately when I or my dad log in on our respective sides of the computers. This I'm not minding, but I was wondering if it was also affecting the next thing I'm about to say:

My dad's side works fine. When I work on my side, it works fine for a while, but then the program windows act like as if I was running everything on Safe mode. Even more bizzarre is that a good number of programs don't respond like they should be. I'm wondering if there's a corrupted file on my side of the computer or if it's a corrupted profile altogether. (This also recently affected my dad's side if both of us are logged in at the same time)

Thirdly, if I log off on my side of the comptuer, then log back on, there's a massive hangup time, before it finally logs me in - with everything in "safe mode" appearance. Again, I'm wondering if this is due to a corrupted file or a corrupted profile on my side.

One last thing, I keep getting hit by the "System restore" virus - I'm able to halt it easily and restore it prior to when the virus hits, but I notice something's up when I get an error message saying that both "system Shield" and "windows Defender" are both disabled - The latter is fine because my dad bought and installed System Mechanic, but what does System Shield do and should i worry about it being disabled so often?

Any help on any of these is greatly appreciated. I keep wanting to get my dad to take this to a professional, but he's too stubborn to even do so.
 

My Computer

Hello, this is what to use to remove that malware/virus. Not quite sure you have it removed yet. check this Bleeping Computer site removal guide out, it is free , and so are its tools it uses. Remove System Restore (Uninstall Guide)
Hope this helps.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
You should be worried about any change in the computer behavior when hit with a virus. I will summon the experts to help D-I_Y is never good in these situations.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
okay, that takes care of the virus issue (so far). Also, after i posted, I decided to disable the old graphics card and keep the new one running, and my dad went and ran System Mechanic to optimize something in the computer that I wasn't aware of. I'm going to assume this'll clear up the blue screen crash that I'd get (two conflicting graphics cards?) and hopefulyl the strange "safe mode" appearance I'd get - unless the latter is due to the System Restore virus.

If anything else occurs I'll let you guys know.

(P.S. Sorry for not mentioning the blue screen crash; I didn't mention it before because I had assumed it was due to two conflicting graphics cards)
 

My Computer

The bsod can be from alot of reasons, so, and most important, get rid of the virus, then the gpu can get looked at.

Wshen you installed the new gpu, did you update the drivers and CCC?
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
Not sure what CCC is, sorry, but I do remember updating the drivers. Then, later, when I was getting the BSOD, i thoguht it was because of said driver update so I "rewound" it to its default version, and still got the blue screen.

Far as I can tell, I'm now running just one graphics card device (the newer one) and hadn't gotten the blue screen, but then again I'm not using the computer with the issue right now, so I don't know if it's officially fixed or not.
 

My Computer

Ill be away from 3PM Thursday to Sunday. If no one else gets it. Ill do it early Monday.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
CCC is the Catalyst Control Center, which is the Amd/ATI control panel.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
Okay, while running the BSOD thing, I kept getting many errors that certain programs (dxdiag, cmd.exe) wouldn't run. I dont' know if that's normal or not but I'm assuming I'm getting these errors due to the System Mechanic reorganizing the files (or at least I'm hoping that).
 

My Computer

I suggest that you uninstall both drivers with driver sweeper and then install the correct drivers to ensure that you don't have a driver conflict. Make sure and make a restore point first.

Since they are suggesting scanning for malware you should do that as well.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
Aha! problems found. i managed to prevent the blue screen issue as well as the System Restore Virus, and after re-reading the instructions on removing said virus, is also added somethign kalled TDSS. I'm now aware that this is what's been causing the issue of the slow computer, but we can't remove it altogether. Any advice?
 

My Computer

Hello, reference the Bleeping Computer guide i posted, it tells you this :" As this infection is known to be bundled with the TDSS rootkit infection, you should also run a program that can be used to scan for this infection. Please follow the steps in the following guide:

How to remove Google Redirects or the TDSS, TDL3, or Alureon rootkit using TDSSKiller

If after running TDSSKiller, you are still unable to update Malwarebytes' Anti-malware or continue to have Google search result redirects, then you should post a virus removal request using the steps in the following topic rather than continuing with this guide:"
This last paragraph states that you will need more assistance, so, You need to let out security person help you or you could go to Bleeping Computer and have their experts assist you. I am not trained to go any further with you, but, i urge you to let experts advise you from here on .
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
Okay, I'm marking this solved. i managed to get the comptuer issues we were having fixed, although the only thing I worry about is the fact that I keep getting a notification that both System Shield and Windows Defender are turned off (and i know that if I try to turn the former on, i get hit by the System restore virus) so I'm marking this solved. Thanks for the help, guys.
 

My Computer

Experts have other programs to have you run, We have experts, and so does Bleeping Computer. Only use one forum, but, i urge you to get this rogue virus removed. Last resort is to do a clean install of your OS , which i believe another user advised . Reason being, if the Tdss program did not solve this issue, then you will never get a root kit out. Unless an expert has a program that will pick it out of your OS bit by bit. These people go to a Malware University for weeks to gain this knowledge, I again urge you to let experts deal with this and advise you.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
I appreciate your concern and your advice. If this issue does come up once more, I'll go directly to them for assistance. But again, thank you for your help.
 

My Computer

You are welcome and do come back if you need to or just to read our Tutorials section. Good luck !!
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
I appreciate your concern and your advice. If this issue does come up once more, I'll go directly to them for assistance. But again, thank you for your help.

I wouldn't wait for more symptoms to appear. That's like after being shot you decide to wait to go to ER when you start bleeding. You might not think that you have anything to lose but you do.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
If you have a rootkit in there, our "experts" won't touch it. Rootkits are total evil, and its best to backup and reformat.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
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