No internet no networking

Hello, oh i hope someone can help me out! I have a brand new Inspiron 1521 with Vista. It will not connect to the internet and will not log onto my home network.
My internet is a cable connection, i don't use a modem or a router, i just plug it into my computer and its on. I've tried unchecking IPV4 or unchecking IPV6 . I can ping and get a 169.255 number but cannot ping a web address like Google
Any suggestions? Anything, i'll try anything.
Thank you!
Natalie

Hi Natalie and Welcome to Vistax64.com!

What model and type of cable modem are you using?

Hello! And thanks.
We don't use a modem. Its cable internet, no modem , no router. Just plug it in and it should work .

Do you just plug a cable into the wall or something? Im sure even Cable internet requires a type of Device to manage the connection?

I have an idea about the cause, Im just trying to get a better idea how your cable is setup so I can be sure I get the right answer for you...

The cable runs from a "satellite type dish" to the computer. Its called a wireless broadband connection.

Ah ok that makes sence..
Who is your internet provider? I will get the settings you need for Vista..

Steven

nataliew said:

The cable runs from a "satellite type dish" to the computer. Its called a wireless broadband connection.

Click to expand...

Yep, but there is a router somewhere whatever wireless broadband connection you use.

nataliew said:

Hello, oh i hope someone can help me out! I have a brand new Inspiron 1521 with Vista. It will not connect to the internet and will not log onto my home network.
My internet is a cable connection, i don't use a modem or a router, i just plug it into my computer and its on. I've tried unchecking IPV4 or unchecking IPV6 . I can ping and get a 169.255 number but cannot ping a web address like Google
Any suggestions? Anything, i'll try anything.
Thank you!
Natalie

Click to expand...

Regardless of what kind of internet connection you have bottom line here, your Network card is not getting an IP address. Without that you will not be able to ping/browse or tracert.

Lets start with the basics,

1) What is the company you get internet from?

2) How does this internet connection connect to your PC?

3) What if any instructions did your ISP give you for setting up and connecting?

4) Has this PC been on the internet before and working?

After you answer these I might be able to give you some indepth answers to your problem, but as I stated you are not getting an IP address on a basic level, could be a few things such as the NiC not being enabled or needing a driver update. But it could be something else as well, so reply with the above info and lets go from there.

Hello, thank you for your replys. I did call my ISP (my isp is a small company) and the guy that owns the ISP is going to work on it. Its so weird cuz all of our other computers, we have 4 others, can get right on the internet, no problem. I have another computer that is doing the same thing, wont get the dhcp # and the internet worked 1 day.
We also don't have a router, the cable goes from the satellite dish to a switch box to our computers, thats it.
Thanks again,
Natalie

Just a question: does upload/download works through the sat system or just download, upload working through the tel line?

I'm sorry, i don't understand your question .

OK, just to know if your system requires a telephone connection?

Hey Natalie,

1. type regedit into the start-menu searchbox and open it
2. goto HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{GUID}

{GUID} refers to the long set of numbers used to identify each network card used in your computer, you will need to add and change the following settings on each GUID folder...(that means all the folders found with a long string of numbers)

4. Add a new DWORD (32bit) value and rename it to “DhcpConnDisableBcastFlagToggle” without the "" and its case sensitive!

5. Modify the “DhcpConnDisableBcastFlagToggle” key and change the value to “1″.

6. Modify the “DhcpConnForceBroadcastFlag” key and change the value to “0″.

7. Reboot and test the connection again with DHCP.


Just remember you need to add and change them keys on each GUID numbered folder under interfaces in the registry...

Let me know how it works out
Steven

Read about it here: Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers

nataliew said:

Hello, thank you for your replys. I did call my ISP (my isp is a small company) and the guy that owns the ISP is going to work on it. Its so weird cuz all of our other computers, we have 4 others, can get right on the internet, no problem. I have another computer that is doing the same thing, wont get the dhcp # and the internet worked 1 day.
We also don't have a router, the cable goes from the satellite dish to a switch box to our computers, thats it.
Thanks again,
Natalie

Click to expand...

nataliew said:

Hello, thank you for your replys. I did call my ISP (my isp is a small company) and the guy that owns the ISP is going to work on it. Its so weird cuz all of our other computers, we have 4 others, can get right on the internet, no problem. I have another computer that is doing the same thing, wont get the dhcp # and the internet worked 1 day.
We also don't have a router, the cable goes from the satellite dish to a switch box to our computers, thats it.
Thanks again,
Natalie

Click to expand...

Is there a brand name on the "Switch Box" that you have?

Ok, i don't use a telephone line.
DMEX, i did try that on 1 line , i didn't know you had to do it on the others, so i'll try that now.
And the switch box is a Lynksys.
Thank you for all your help!!

nataliew said:

Ok, i don't use a telephone line.
DMEX, i did try that on 1 line , i didn't know you had to do it on the others, so i'll try that now.
And the switch box is a Lynksys.
Thank you for all your help!!

Click to expand...

Linksys, that is a start that is a Router, most likely its a wireless router, can you look on that box and tell us the model number?

I did the regedit, adding a dword and that didn't do anything.

The Lynksys is not a router, its a Linksys 5 port 10/100 switch.

5-Port 10/100 Switch

• Five autosensing 10/100 switched ports with auto MDI/MDI-X crossover detection
• Up to 200Mbps full duplex bandwidth at each port
• Compact size fits into any environment -- includes wall-mount slots
• Address Learning and Aging, and Data Flow Control for enhanced transmission reliability

And we tried unplugging all computers from it except 1 and that didn't make any difference.

Ok a switch is just that a switch, provided your NiC has its IP info set as the ISP suggests I.E. obtain IP auto or set your IP to a specific one you should be fine. Again if your NiC is disabled that could also be a problem.

Run CMD and type in: ipconfig /all
Ple post the result.