Keeps identifying to network

w1nx · Feb 10, 2009

Hi

I've just bought a new laptop with windows Vista pre-installed. Now I want to connect to our wireless network. This works, but just local. Whenever I connect to our network it first identifies to the local network, which works. But after that he can't connect to the internet.

PC --------------- IDENTIFYING.... -----------X---------- Internet

That is how it looks in the networkcentre..

Anyone knows this problem or knows how this can be fixed? Under here there's how it looks like, it's dutch lol, but you probably can figure out what is what.

alleen lokaal = only local
inschakelen = turn on
uitschakelen = turn off
Identificeren.. = Indentifying

Thanks in advance, Luuk

Barman58 · Feb 10, 2009

Hi w1nx, and welcome to the Vista Forums :party:

First thing I would check is the WEP/WEP2 key if this is incorrect the system will still connect to the network but not connect to the internet.

What I have found to work in the past with regard to not identifying the network is to re-start the "Network List Service" (netprofm) once you have the network set to either public or private (as you want) you should get Internet access.

What happens if you click on the red cross to start the diagnostics?

w1nx · Feb 10, 2009

First of all, thanks for the reply

barman58 said:
Hi w1nx, and welcome to the Vista Forums

First thing I would check is the WEP/WEP2 key if this is incorrect the system will still connect to the network but not connect to the internet.

The key is correct.

barman58 said:
What I have found to work in the past with regard to not identifying the network is to re-start the "Network List Service" (netprofm) once you have the network set to either public or private (as you want) you should get Internet access.

How do I do that, and where?

barman58 said:
What happens if you click on the red cross to start the diagnostics?

He will give the standard procedures:
- Plug in a cable to the network adapter (Same problem)
- Move the laptop somewhere else to see if there is connection (Which doesn't work)

w1nx · Feb 10, 2009

And when I click on the red cross to start the diagnotics now, it gives: Windows can't solve the problem.

Barman58 · Feb 10, 2009

To restart the service type services.msc into the start search bar and run the program scroll down to the entry and select restart.

From the diagnostics you are describing it would appear that windows is having a problem finding the wireless network signal. you could try to connect when closer to the router, in the available networks it should give a signal strength - is this at good or better?

w1nx · Feb 10, 2009

I did that, it didn't change anything.. Still keeps identifying

Where I'm sitting now the signal is outstanding (all bars green)

Barman58 · Feb 10, 2009

Ok can you open a command prompt (run cmd.exe from the start search)

in the command window type ipconfig copy the output and paste into a post here

(note- replace any identifying text (names etc) with ****

w1nx · Feb 10, 2009

Yeah sure, here it is

Medium ontkoppeld = medium disconnected
verbinding = connection

w1nx · Feb 10, 2009

Maybe this post can help me
http://www.vistax64.com/network-internet/203094-identifying-network-connection.html

But I don't know what he means with Public and Private?

Barman58 · Feb 10, 2009

Ok

That tells me that the pc is not getting an IP address from the router but is defaulting to the MS fallback address.

You need to check the IPv4 settings for the adaptor

from Network and sharing centre

select Change adaptor settings

double click on your wireless adaptor to open it

Select properties and then double click on the Internet Protocol v4 item to open the properties.

you should now see this dialogue (or similar)

Make sure that the items marked in yellow are selected.

if this is the case and you still cannot connect then there is probably some issue with the router, which will probably need hands on access to resolve or at least full details of make and model

w1nx · Feb 10, 2009

Hm, seems that the system already had those settings...

Both the yellow items are/were already selected.

Barman58 · Feb 10, 2009

Hi is it possible for you to connect to the router by cable?

this would prove that the problem is with the wireless connection and not something more general.

w1nx · Feb 10, 2009

Yes, I found a way to do it (at a roommate). And I've got internet when I'm plugged.

Barman58 · Feb 10, 2009

OK that proves that the problem is external to the pc - related to the router

Do you have access to the router or is it a community access setup?

if you have access to the router you could try a reboot to see if that changes anything.

the next stage would be to reset the router to defaults - this could of course have adverse effect to others connecting to it.

If this is a shared device it's a case, I'm afraid of contacting whoever is responsible for it and arranging access

w1nx · Feb 10, 2009

I can acces that part, but don't have much knowledge about it, maybe you can help me how to set it up?

The passwords can be changed if needed, I can pass these on.

Barman58 · Feb 10, 2009

Ok

What you need to do is enter a passphrase into the box at the bottom, 9 or 10 letters either something memorable or write it down, you can then press the generate key to produce the key for user1 - write this down as this is the key you need to enter into the pc when connecting to the network, you can repeat this for more users using the same passphrase but changing the user number, when you have the codes you require press apply.

I would then go into the manage wireless networks screen from the network and sharing centre, delete the existing wireless network and create a new one entering the security type as wep and the relevent network key (and passphrase if prompted).

assuming that the router is setup to connect to the ISP correctly and to issue addresses by DHCP everything should now work

w1nx · Feb 10, 2009

I've tried to do it. But the page just keeps loading, so this is no option I suppose, what if we change it to WPA? How do I do that, and would that fix it?

w1nx · Feb 10, 2009

I just found out that every action I take at the router, takes ages.. Is this normal? The page is loading for 3 minutes now...

Barman58 · Feb 10, 2009

I personally always use wep2/psk as it's a more secure system

enable wpa/psk

disable the wep (if possible)

Set the wpa2 encryption to PSK

set the shared passkey This is the one you enter on the PC when asked

leave other options at default

apply settings

w1nx · Feb 10, 2009

The possible encryptions are: TKIP, AES or TKIP+AES

Keeps identifying to network

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