I've done a search on here but can't seem to find someone with the same problem, so please pardon this if it's a duplicate.

Up until a few days ago iTunes worked fine on my computer. Then I installed the new version 8 and now I get the following error:

"The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."

I have gone onto the Apple forums to see if anyone was having a similar problem, and have followed the advice of others to try to fix the problem. Nothing has worked.

I've done the following: Gone into registry settings to delete the Upper and Lower filters but they don't exist where they are supposed to be. I've done a complete uninstall of everything Apple following instructions found on their website, and then reinstalled, but that didn't help. I installed a GEAR driver, but that also didn't help. I searched for updates on my CD/DVD drive and it said they were up to date.

Now it seems that my computer isn't recognizing the CD drive at all and the warranty on my laptop expired 5 days ago.

Any suggestions would be greatly appreciated!

After doing the registry settings, uninstalling and re-installing iTunes and installing the Gearworks (or whatever iTunes uses), it all came down to one simple process....
(Vista Ultimate x64)
Go to the Uninstall Window. Select iTunes. Click the repair button.
All that research came from a simple tool already in front of us! Duh-uh!

Yeah, thanks but that's one of the first things I tried. It didn't help.

try to reinstall itunes on a new administrator account

I'm having the same trouble! Any help would be appreciated. Here are the specs on my problem:

I have Windows XP Professional.

My burner is a TSST Corp. DVD+RW TS-L632D (8X). Firmware is up to date.

I tried to burn a 16X Memorex DVD+R to create a ProShow Gold slideshow. Couldn't burn it.

I downloaded and ran a "cdgone" file from someone in a forum. That fixed the problem. I was able to burn my slideshow.

HOWEVER, now I get an error message in iTunes saying, "The registry settings used by the iTunes drivers for improting and burning CDs and DVDs are missing."

Not only iTunes, but my computer and Roxio 9 doesn't recognize my burner anymore.

Tried removing and reinstalling iTunes many times. No go.

Removed and reinstalled Roxio. Now Roxio and my computer recognizes the burner. Only iTunes remains a problem.

Apple has a manual registry fix which includes modifying the upper and lower filters in the registry. BUT I didn't have upper and lower filters anymore. I added them to the registry. performed Apple's fix. That still didn't work.

Found another fix for iTunes to add gearaspiwdm to the registry. That not only didn't work, but my computer wouldn't start and had to be opened with the previous configuration. I have the gearaspi driver in my computer.

I'm not advanced enough to play around with the registry without help. HELP, please!

Do you have any idea how to fix this?

Originally Posted by kuuipo8821

I've done a search on here but can't seem to find someone with the same problem, so please pardon this if it's a duplicate.

Up until a few days ago iTunes worked fine on my computer. Then I installed the new version 8 and now I get the following error:

"The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."

I have gone onto the Apple forums to see if anyone was having a similar problem, and have followed the advice of others to try to fix the problem. Nothing has worked.

I've done the following: Gone into registry settings to delete the Upper and Lower filters but they don't exist where they are supposed to be. I've done a complete uninstall of everything Apple following instructions found on their website, and then reinstalled, but that didn't help. I installed a GEAR driver, but that also didn't help. I searched for updates on my CD/DVD drive and it said they were up to date.

Now it seems that my computer isn't recognizing the CD drive at all and the warranty on my laptop expired 5 days ago.

Any suggestions would be greatly appreciated!

I have the exact same problem and in addition the CD Drive is EXTREMELY slow and when it does play it skips and has pauses (20min to play a 3 min song). I too have tried everything mentioned above as well as uninstalling the CD Drive, Updating the registry, cleaning the drive, and doing the repair thing. Please help! Running Windows Vista Home Premium, Itunes 8.0.2.20, CD rom is ATAPI DVD W DH16W1P ATA device.

This sounds awful but I'm glad there are others out there with the same problem. My husband thinks I'm just messing with the computer unnecessarily. Hah!

I have also tried a system restore on the computer, but every attempt has been unsuccessful. I've even tried it in safe mode with a different administrator.

How frustrating.

Still no one has an answer? I have the same problem and have tried everything I can find on this!

Help!

Thanks in advance

Gail

I figured out the problem without a reply. So I hope this helps you too, Gail.

I uninstalled all my CD burning software (iTunes, Proshow Gold, Roxio).
Restarted.
I merged the CDGONE file into my registry. You can file this file online by googling.
Restarted.
Then I ran "regedit" and locate this string in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROL\CLASS{4D36E965-E325-11CE-BFC1-08002BE10318}
Within this key I created a multi-string value named "upperfilters". Then I double-clicked it to add this text: GEARAspiWDM with a carriage return.
Restarted.
I installed iTunes.
Restarted.
That fixed iTunes and the drive.
I installed Roxio 9. Still got "no drive detected."
I installed this file that I found online: Pxengine2_08_40d.exe
Restarted.
Now iTunes, the drive, and Roxio work.
I installed Proshow Gold. No problems. All fixed.

I didn't figure this out by myself. I researched many sites and forums and by process of trial and error this worked for me.

Good luck to all with a similar problem.

I have the same problem and have uninstalled and re installed but no change, any help much appreciated