Problem instaling Adobe reader 9.1

D

dsoquendo

New Member
This is anonther problem that I have with windows vista 64bit. When trying to update Adobe reader to 9.1 i receive this error:

Error 1402. Could not open key:
HKEY_LOCAL_MACHINE32\software\classes\CLSID\{D38406DA-E8AA-484b-B80D-3D3DBDCC2FB2}\versionindependentprogID
Verify that you have sufficient access to that key, or contact support

Once again I think it is a registry problem. please advise on how to fis this.
 

My Computer

System One

Try this...

  1. Choose Start > Control Panel
  2. Double-click Add Or Remove Programs.
  3. Select Adobe Acrobat [version] and click Remove.
  4. When prompted, confirm that you want to remove Acrobat.
  5. Repeat the above procedure for all installed versions of Acrobat.
  6. Restart the computer, and then reinstall Acrobat.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Sorry,

I guess I should have mentioned that I tried to uninstall already. I get an error message when I try to uninstall. Has to do with privileges. My account is an administrator account.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Why not update within Adobe Reader? Open it up, choose help updates, and wait. It will restart Adobe and that's it.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Frostmourne said:
Why not update within Adobe Reader? Open it up, choose help updates, and wait. It will restart Adobe and that's it.
Click to expand...

Frostmourne,

I tried your steps but no luck. I get the following message:

Installation incomplete
Adobe reader 8.1.5 (CPSID_49013) failed to install.

I should mention that thius is my laptop and my account is set up as administrator. i have read in this forum that vista does not give you all right as an administrator so I followed the steps to setup an administrator account from the following link, still no luck.

http://www.vistax64.com/tutorials/67567-administrator-account.html
 

My Computer

System One

dsoquendo,
The 1402 Windows Installer error occurs when the Windows Installer is unable to read a particular registry key. Installation may fail because the installer attempts to clean up registry keys of previous versions to avoid conflicts with plug-ins and add-ins for third-party software.
You may be experiencing some Anti Virus conflict as well.
You could try turning UAC off to see if you can uninstall / reinstall. If you go this path download Adobe to your desktop prior to attempting to install. Don't forget to turn UAC back on again.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
JMH said:
dsoquendo,
The 1402 Windows Installer error occurs when the Windows Installer is unable to read a particular registry key. Installation may fail because the installer attempts to clean up registry keys of previous versions to avoid conflicts with plug-ins and add-ins for third-party software.
You may be experiencing some Anti Virus conflict as well.
You could try turning UAC off to see if you can uninstall / reinstall. If you go this path download Adobe to your desktop prior to attempting to install. Don't forget to turn UAC back on again.
Click to expand...

Right now I'm running TrendMicro Internet Security Pro. I have disable the antivirus but no luck. I also have UAC off and still no luck. I have tried upgrading in safe mode but it doesnt even attemp to upgrade in safe mode. I have done this for the other two problems I have with iTunes and Zune software.
 

My Computer

System One

dsoquendo said:
JMH said:
dsoquendo,
The 1402 Windows Installer error occurs when the Windows Installer is unable to read a particular registry key. Installation may fail because the installer attempts to clean up registry keys of previous versions to avoid conflicts with plug-ins and add-ins for third-party software.
You may be experiencing some Anti Virus conflict as well.
You could try turning UAC off to see if you can uninstall / reinstall. If you go this path download Adobe to your desktop prior to attempting to install. Don't forget to turn UAC back on again.
Click to expand...

Right now I'm running TrendMicro Internet Security Pro. I have disable the antivirus but no luck. I also have UAC off and still no luck. I have tried upgrading in safe mode but it doesnt even attemp to upgrade in safe mode. I have done this for the other two problems I have with iTunes and Zune software.
Click to expand...

Try sfc /scannow at an elevated command prompt.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Frostmourne said:
dsoquendo said:
JMH said:
dsoquendo,
The 1402 Windows Installer error occurs when the Windows Installer is unable to read a particular registry key. Installation may fail because the installer attempts to clean up registry keys of previous versions to avoid conflicts with plug-ins and add-ins for third-party software.
You may be experiencing some Anti Virus conflict as well.
You could try turning UAC off to see if you can uninstall / reinstall. If you go this path download Adobe to your desktop prior to attempting to install. Don't forget to turn UAC back on again.
Click to expand...

Right now I'm running TrendMicro Internet Security Pro. I have disable the antivirus but no luck. I also have UAC off and still no luck. I have tried upgrading in safe mode but it doesnt even attemp to upgrade in safe mode. I have done this for the other two problems I have with iTunes and Zune software.
Click to expand...

Try sfc /scannow at an elevated command prompt.
Click to expand...


sfc /scannow complete; windows resource protection did not find any integrity violations.
 

My Computer

System One

Scan a full system scan with SuperAntiSpyware and Malwarebytes after updating.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Sophos Anti Rootkit is a good idea too. Get rid of TrendMicro Pro and install Avira AntiVir Free. Tren Micro may be interfering. If Avira works, keep it or purchase a commercial app. If you want an all-rounder commercial Norton 360 v3.5 or Kaspersky 2010 are good choices.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Frostmourne said:
Sophos Anti Rootkit is a good idea too. Get rid of TrendMicro Pro and install Avira AntiVir Free. Tren Micro may be interfering. If Avira works, keep it or purchase a commercial app. If you want an all-rounder commercial Norton 360 v3.5 or Kaspersky 2010 are good choices.
Click to expand...

Frostmourne, dsoquendo may be reluctant to do this as it is a paid program.

dsoquendo, If you do decide to uninstall Trend Micro Internet Security Pro refer link.
http://esupport.trendmicro.com/4/How-do-I-remove-Trend-Micro-Internet-Security-Pro-and-Trend-Micro-Inte.aspx
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Its protection is one of the weakest. Use AviraAntiVir Free as I said f you don't want to pay.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
JMH said:
Frostmourne said:
Scan a full system scan with SuperAntiSpyware and Malwarebytes after updating.
Click to expand...

Good advice.
Links provided. Both have a free version available. Reboot after scans.
Post results.
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes.org
Click to expand...
Ok conducted scanning with SuperAntiSpyware and Malwarebytes. There were some issues detected by both but no luck after that. I try installing all the updates I'm having issues with but received error messages.
 

My Computer

System One

dsoquendo said:
JMH said:
Frostmourne said:
Scan a full system scan with SuperAntiSpyware and Malwarebytes after updating.
Click to expand...

Good advice.
Links provided. Both have a free version available. Reboot after scans.
Post results.
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes.org
Click to expand...
Ok conducted scanning with SuperAntiSpyware and Malwarebytes. There were some issues detected by both but no luck after that. I try installing all the updates I'm having issues with but received error messages.
Click to expand...

dsoquendo,
Just a thought.
Have you considered Foxit Reader as an alternative to Adobe Reader?
Read carefully through the links provided.
[Adobe would need to be uninstalled first & I think you said you had problems with this.:(]
Foxit Reader - Wikipedia, the free encyclopedia
Foxit Software - Foxit Reader 3.0 for Windows
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
JMH said:
dsoquendo said:
JMH said:
Good advice.
Links provided. Both have a free version available. Reboot after scans.
Post results.
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes.org
Click to expand...
Ok conducted scanning with SuperAntiSpyware and Malwarebytes. There were some issues detected by both but no luck after that. I try installing all the updates I'm having issues with but received error messages.
Click to expand...

dsoquendo,
Just a thought.
Have you considered Foxit Reader as an alternative to Adobe Reader?
Read carefully through the links provided.
[Adobe would need to be uninstalled first & I think you said you had problems with this.:(]
Foxit Reader - Wikipedia, the free encyclopedia
Foxit Software - Foxit Reader 3.0 for Windows
Click to expand...
Yes, aside that I cant insatall the updates I am not able to uninstall Adobe or iTunes. I keep getting messages that I do not have enough permission even though I'm the only administrator.
 

My Computer

System One

See if this works - right click the Adobe [desktop short cut] icon - Run as Administrator.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
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