just want to update itunes 9.0.1

A

amberk

New Member
It says the following The windows installer service could not be accessed. This can occur if you are running Windows in safe mode (I'm NOT) or if the windows installer is not correctly installed. contact your support personal for assistance.
I also get a message about not being the systems adminstarator.
Help please
 

My Computer

System One

amberk said:
It says the following The windows installer service could not be accessed. This can occur if you are running Windows in safe mode (I'm NOT) or if the windows installer is not correctly installed. contact your support personal for assistance.
I also get a message about not being the systems adminstarator.
Help please
Click to expand...

Can you log in as admin? sometimes you have to have admin permissions to install new apps

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
amberk said:
I am the only user on this computer. I think I am logged in as the administrator
Click to expand...

you can verify you are logged in as admin by either going to conrol panel>users>your user>doe is say admin under your name? or
go to start>search>type cmd> if you are loged in as admin it will look like this
 

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  • Capture.JPG
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My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I am the administrator. i just checked.
Do you know how to fix the Windows installer service. I looked at other posts and I may be able to fix the way the describe if I had access to another vista sytem. What a pain
 

My Computer

System One

amberk said:
I am the administrator. i just checked.
Do you know how to fix the Windows installer service. I looked at other posts and I may be able to fix the way the describe if I had access to another vista sytem. What a pain
Click to expand...

can you go into event viewer by typing event viewer in search and go to the windows log, applications tab and look for errors (red "X" in left hand column). find the error that relates to the windows installer service and tell us the event ID and source code.

thanks and if you need help with any of this let us know


ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
amberk said:
version 6.0 (build 6001: Service pack 1)
Click to expand...

event ID 43 is the failure to install a windows update and might explain why windows installer service might not be working.

can you type services.msc in search and loo to see if the windows installer service is running and what its start up state is

thanks

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
amberk said:
status is started
Type is Manual
Click to expand...

That is correct. the only other thing is the windows installer service is dependant on the RPC service. see the pic. you want to make sure it is installed and its status

ken
 

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  • Capture.JPG
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    24.4 KB · Views: 19

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

Attachments

  • Capture.JPG
    Capture.JPG
    130 KB · Views: 24

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
It has no dependencies Can you tell me how to correct this?
I have to log out. If you answer is unclear for me I will let you know tomorrow. Thanks for all the help so far
 

My Computer

System One

amberk said:
It has no dependencies Can you tell me how to correct this?
I have to log out. If you answer is unclear for me I will let you know tomorrow. Thanks for all the help so far
Click to expand...

So your RPC doesn't look like mine?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
amberK

what screen?

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
amberk said:
sorry trying to print screen but it is not working
Click to expand...

you can use the built in snipping tool by typing snipping in search. then you can use the attachment icon (shaped like a paperclip) in the reply form

let us know if you need help and welcome to vistax64

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
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