Originally Posted by prukeyhi
1. Yes, I do have it and I use it mostly just to get notified of new e-mail messages but haven't really used Messenger for chatting or anything like that in quite a while (though I do have a few friends I've not messaged in ages - and maybe I need to do something about that). I'm embarrassed to admit I didn't even test to see if I had the problem before seeking a solution to yours. It turns out I can
see animated gifs in WLM 2011 (I opened pictures from a friend and there was an animated gif included and I double clicked on it and it showed up and was animated inside Messenger). Then again, the animated pictures I posted online I could not get to see animated in Messenger (and so I copied and added this one that had worked and it didn't work in Messenger from my shared photos) - so I'm not quite sure what that means. I should note that her photos were NOT saved on SkyDrive but at some other web site and were in Photos and not Me (as I haven't yet figured out how to add anything to the Photos link but only as shared photos in the Me link). I'd give you access to see if you can see it animated but they're shared only with friends. During the process, I did get an error message at one point that said it couldn't view the animated gif because the file format wasn't supported by Windows Photo Gallery - and I'm not sure what that means either but suspect it may have something to do with the issue.
2. I used a different forum - I looked for one with similar issues posted (and essentially copied what you posted here with some minor edits) - but that's good because now the issue is in two different forums and being different names they won't be seen as duplicates (unless the same person responds to both). Mine is :Unable to see animated photos - animated gif's (but can see animated emoticons)
. I will track your thread as well so we can see which gets a response first and what it recommends. Those suggestions I provided came from the forum in which I posted.
3. Yes, I understand that. That's what makes it the most confusing to me. It suggests the feature works and there's no hardware or software problem - but SOMETHING changes after it is initially closed that causes it to never appear again. I have not uninstalled/reinstalled to test whether or not this is also the case for me - even if we found it to be true, I'm not sure how it would help resolve the problem (except to be able to say it has been replicated on another computer).
Hopefully, we'll get lucky and get a response that figures this out. It's probably something so simple eveyone is missing it.
Good luck to us both!