DVD drive won't recognize a software disk

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Brighteyes0728

Member
I am trying to install the software for an embroidery machine in my laptop and my drive won't even recognize that it has a disk in it.

I tested the drive with another software disk and it recognized it.

I then tried installing the embroidery software on a desktop computer that is running Windows XP and it works fine.

I have a HL-DT-ST DVDRAM GSA-4084N ATA Device.
 

My Computer

System One

Welcome
What is the format of the DVD XP and Vista use different format
Fat32 V NTFS
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
There are two types of format.
One is called Fat32, it is used for XP
the other is called NTFS and it is used for Seven and Vista.
Although that is for the HD.
Lets put it another way. How old is the DVD?
Does it say compatible with Vista?
This may, also, help
http://www.microsoft.com/windows/compatibility/windows-vista/
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Unfortunately, it doesn't give any of that information on the jacket for the disk.

It is a Singer XL400 Embroidery machine and I did some checking on the website. I guess there might be a compatibility issue but there is a patch. I guess the software gets to the completion stage and just stays there. The patch is supposed to help finish the installation. I just can't get my drive to even recognize that it has a disk in it.
 

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System One

Geez, this is getting more complicated by the minute.

I think I will wait to try this tomorrow when I have more time. It's getting late and this looks like it will take a while.

I also want to go to my desktop to view the information as it says to on the link you sent me.

Thanks for the info.
 

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System One

You are very welcome
Come back as much as you want and ask as many questions as you need to.
Good night.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
That's odd. (also, I'm pretty sure CDs and DVDs aren't Fat32 or NFTS format; that's just for hard drives and flash drives and the like) Ok do you know if your CD drive can read DVDs? (it should have soem sort of DVD logo on the drive if it can; see this: How do I find what CD or other disc drive I have? for help) If not, and that disc is indeed a DVD, that seems like the most likely problem. (Of course it would help if you knew whether it is a DVD, CD, or is it one of those mini CDs? I'm assumeing it's a DVD like rich said) If it can't read DVDs you're out of luck. You'll have to buy an optical drive that will.
If it can read DVD's it's likely to be a driver issue. Go to Start -> type "device manager" without the quotes, and hit enter. Look for anything with a yellow triangle on it, making sure to expand the "DVD/CD-ROM Drives" section (hit the plus sign). If there's one of those yellow triangles you have a driver issue. Report back here with what you find and I'll help you further.

Also, sorry if I stole your thunder richc46 :)
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 1545
    CPU
    Intel Core 2 Duo T6400 @ 2.00 GHz
    Motherboard
    DELL - 27d90219 Phoenix ROM BIOS PLUS Version 1.10 A05
    Memory
    4 GB
    Graphics Card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    IDT High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (DPMS), 15.3" (34cm x 19cm)
    Screen Resolution
    1366x768
    Hard Drives
    Internal 320 GB
    Portable 320 GB used for separate storage of media, plugged into USB port as needed.
    Cooling
    Single built in fan
    Keyboard
    Built in
    Mouse
    Touchpad, + Logitech wireless mouse (USB)
    Internet Speed
    ~150 kilobytes/sec DL
    Other Info
    Usually have low HD free space left (<10 GB), often left on overnight. I really push its capabilities.
The drive that I have on my laptop is a CD/DVD. I know it works because of trying a different disk.

I've looked at the Device Manager and there is nothing to indicate that it is the problem.

I'm almost positive that it's a compatibility issue with Windows Vista because it will install on a desktop that runs Window XP.

I really don't want to start playing around with the Boot Registry as was previously suggested. I'm computer savvy to a point but that makes me nervous. Besides, I don't think that I should have to do that. I'm hoping that I hear from Singer with an easier fix.

I'll keep everyone posted.

Thanks to all for their suggestions!!!
 

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Slammer said:
Also, sorry if I stole your thunder richc46 :)
Click to expand...

Stealing thunder doesn't work here! We are all one big team and we help each other along the way to solving a problem, if you think of something that hasn't already been suggested then it's great to contribute as long as it doesn't over complicate the matter (i.e. BSODs).

SFC Scan

1. Open the start menu
2. In the search box, type cmd
3. Right click on cmd and select Run as administrator
4. In command prompt, type:

sfc /scannow

5. Let it run and let me know if it finds any Integrity Violations

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Brighteyes0728 said:
The drive that I have on my laptop is a CD/DVD. I know it works because of trying a different disk.

I've looked at the Device Manager and there is nothing to indicate that it is the problem.

I'm almost positive that it's a compatibility issue with Windows Vista because it will install on a desktop that runs Window XP.

I really don't want to start playing around with the Boot Registry as was previously suggested. I'm computer savvy to a point but that makes me nervous. Besides, I don't think that I should have to do that. I'm hoping that I hear from Singer with an easier fix.

I'll keep everyone posted.

Thanks to all for their suggestions!!!
Click to expand...

Just a curious question here, is your XP machine 32bit?

This may or may not be the problem but on this support page it does state "Maximum 32 bit operating system required".... you have Vista 64bit listed as your system now.

There is also a PDF for installation instructions.

Futura-Support
 

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My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
With the disc in the drive, can you right click on that drive in windows explorer and select explore?
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
Aw crap!!!! Thanks Derekimo, it looks like that's might be the problem.

I took a look at my system and it says that it's a 32 bit (look of confusion)

There is a patch for Vista but it talks about installing the software first:

[SIZE=+1]INSTALLING FUTURA WITH THE VISTA OPERATING SYSTEM[/SIZE]


  • Install Basic Futura software.
  • Installation will reach 100% and then stop; it will appear that the final pop-up screen is just hanging there. Terminate the installation procedure through the ‘processes” tab in the Windows task manager. Select “Install.exe” and then click on “End Process”. (This step will allow you to get the Futura icon on the desktop)

    vista-1.gif
 

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System One

Brighteyes0728 said:
Aw crap!!!! Thanks Derekimo, it looks like that's might be the problem.

I took a look at my system and it says that it's a 32 bit (look of confusion)

There is a patch for Vista but it talks about installing the software first:

[SIZE=+1]INSTALLING FUTURA WITH THE VISTA OPERATING SYSTEM[/SIZE]




  • Install Basic Futura software.
  • Installation will reach 100% and then stop; it will appear that the final pop-up screen is just hanging there. Terminate the installation procedure through the ‘processes” tab in the Windows task manager. Select “Install.exe” and then click on “End Process”. (This step will allow you to get the Futura icon on the desktop)

    vista-1.gif
Click to expand...

Have you tried the rest of the instructions from that page?

Improvements and Enhancements
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
I've looked in task manager to see if the install.exe is listed, it's not.

I got the machine out and tried installing the software with it hooked up. I got a pop up that says "Please specify another location(the CD/DVD drive). The location you specified does not exist or cannot be reached."

I have also tried installing the patch first but it needs the software installed before it can apply the patch.
 

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Brighteyes0728 said:
I've looked in task manager to see if the install.exe is listed, it's not.

I got the machine out and tried installing the software with it hooked up. I got a pop up that says "Please specify another location(the CD/DVD drive). The location you specified does not exist or cannot be reached."

I have also tried installing the patch first but it needs the software installed before it can apply the patch.
Click to expand...

Can you post a screenshot of that pop up?

http://www.vistax64.com/tutorials/148532-how-use-snipping-tool-vista.html

http://www.vistax64.com/tutorials/289032-screenshots-files-upload-post-vista-forums.html

This is frustrating, I wish I had that disc to try and figure this out.

Do you have a flash drive that you could use on the XP machine to copy the contents of the disc onto the flash drive and see if you can then copy off the flash drive to the desktop of the vista machine?

Just wondering if you can then point it to the desktop when it says specify another location.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Keyboard
    Logitech Wireless Keyboard K520
    Mouse
    Logitech Wireless Mouse M310
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
Well, I have some news.

I got in touch with the company that I bought the machine from and they gave me an 800 number for Singer Education support.

After talking with them, it seems that my drive speed might be the problem. Once I fax them over a copy of my receipt, they will send me a new disk that will hopefully be compatible with my drive speed.

In the meantime, as soon as I can locate my flash drive, I'm going to try to copy the files to that in hopes that I can install it from there.

Funny thing, I have a WD external hard drive and I tried to copy the files to that but my desktop computer won't recognize that it's attached.

Another can of worms that I don't care to open.

Thanks everyone.
 

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System One

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