I cannot connect to the internet w/o turning off my virus protection (webroot). I think it is conflicting w/ windows firewall. I cannot turn off the firewall because it says I do not have administrator rights. I have tried to change my account rights, but again it says I do not have administrative rights. How do I override or change administrative rights?
Part 2 to this question is how would I return the computer to factory settings? My son got a virus on the computer that disabled his keyboard. After many hours I was able to system restore to a point that got the keyboard working, but I do not know that the virus is gone. If I am unable to overcome the administrative rights problem, a second option is to restore to factory settings. Any help would be appreciated. Thank you.
Part 2 to this question is how would I return the computer to factory settings? My son got a virus on the computer that disabled his keyboard. After many hours I was able to system restore to a point that got the keyboard working, but I do not know that the virus is gone. If I am unable to overcome the administrative rights problem, a second option is to restore to factory settings. Any help would be appreciated. Thank you.