Hi all,
I have a problem with my Laptop when I restart the OS. It uses Windows Vista Home Premium 32 bit.
The desktop is not appeared, it is fully blank of black, except 'My Documents' of windows explorer.
I found this problem since I had a message from someone (via Yahoo Messenger) that share a link.. I didn't know whether it is a virus or not, but accidentally I opened the URL and extracted the file attached.. Unfortunately, when I restart the Operating System, I got a black screen with a Documents of window explorer..
I have tried the methods that has been posted in this forum with the topic search 'black screen of death', and another additional methods, except re-install OS; but there is no changes till now..
When I tried to create a new user account, it ran normally if using the new account; but when I got back to my infected account it still displayed black screen..
I'm afraid I could not re-install it, because it will need a hard configuration,..
Now, I really confuse what should I do to make it runs well?
My temporary plan is to use another new account and run with it normally, but I wonder with my infected account, what happened with the infected account; Is there any possibility that the infected account will influence my new account or any related system programs?
Is this the only available and safe way to run my OS well?
Please help, and thank you..
--
WR
I have a problem with my Laptop when I restart the OS. It uses Windows Vista Home Premium 32 bit.
The desktop is not appeared, it is fully blank of black, except 'My Documents' of windows explorer.
I found this problem since I had a message from someone (via Yahoo Messenger) that share a link.. I didn't know whether it is a virus or not, but accidentally I opened the URL and extracted the file attached.. Unfortunately, when I restart the Operating System, I got a black screen with a Documents of window explorer..
I have tried the methods that has been posted in this forum with the topic search 'black screen of death', and another additional methods, except re-install OS; but there is no changes till now..
When I tried to create a new user account, it ran normally if using the new account; but when I got back to my infected account it still displayed black screen..
I'm afraid I could not re-install it, because it will need a hard configuration,..
Now, I really confuse what should I do to make it runs well?
My temporary plan is to use another new account and run with it normally, but I wonder with my infected account, what happened with the infected account; Is there any possibility that the infected account will influence my new account or any related system programs?
Is this the only available and safe way to run my OS well?
Please help, and thank you..
--
WR