Tucansam200
New Member
I was on my laptop, An Acer Aspire, a few days ago. I was running Google Chrome, Itunes (which was downloading a software update for my ipod) and I had just downloaded and installed windows Live 11. Another update was in the middle of installing, but I am not sure if it finished or not.
My laptop over heated, and after waiting for it to cool down I tried to reboot. It would not start, to my surprise. It got up to the load screen with the scrolling green bar, then a black screen showing my mouse pointer appeares, and then it goes black. A couple seconds later it goes to a screen informing me that Windows failed to start properly, and suggests that I do a system repair on it.
System repair runs, and it finds a problem. It tells me to run a system Restore, which I have several restore points for. I have tried them all, going back to october 16th. The latest one I have is a system checkpoint, and the earliest is for the morning of the problem, which installed an update.
Since System Restore did not work, I went and tried to boot into Safe mode. none of the options for safe mode worked. I then tried to go back to the last Known Good configuration, which also didnt work. It just kept bringing me back to the system repair screen.
I clicked on the information and diagnostics, and about near the bottom it says that Windows failed to load due to a bad patch. I contacted microsoft tech, and they sent me an email thinking it was an issue where it gets stuck on a update loop. It is not. It does not get past the black screen with the scroll bar at the bottom.
I have a restore disk, and tried booting from that. It takes me to system repair, and still known of those options work. I can get intoComman prompt and see that all of my files are still there. Is there any way to fix this? Tech told me to try to rename pending.xml, but windows could not find that file. Is there a way to find the failed update via command prompt or notepad and remove it?
Help?
My laptop over heated, and after waiting for it to cool down I tried to reboot. It would not start, to my surprise. It got up to the load screen with the scrolling green bar, then a black screen showing my mouse pointer appeares, and then it goes black. A couple seconds later it goes to a screen informing me that Windows failed to start properly, and suggests that I do a system repair on it.
System repair runs, and it finds a problem. It tells me to run a system Restore, which I have several restore points for. I have tried them all, going back to october 16th. The latest one I have is a system checkpoint, and the earliest is for the morning of the problem, which installed an update.
Since System Restore did not work, I went and tried to boot into Safe mode. none of the options for safe mode worked. I then tried to go back to the last Known Good configuration, which also didnt work. It just kept bringing me back to the system repair screen.
I clicked on the information and diagnostics, and about near the bottom it says that Windows failed to load due to a bad patch. I contacted microsoft tech, and they sent me an email thinking it was an issue where it gets stuck on a update loop. It is not. It does not get past the black screen with the scroll bar at the bottom.
I have a restore disk, and tried booting from that. It takes me to system repair, and still known of those options work. I can get intoComman prompt and see that all of my files are still there. Is there any way to fix this? Tech told me to try to rename pending.xml, but windows could not find that file. Is there a way to find the failed update via command prompt or notepad and remove it?
Help?