Frequent BSOD's please help!

[neilburks]

Ok so i binned the old harddrive

wiped my wd raptor hd

bought windows 7

intsalled

now im getting this and the computer is trying to run CHK DSK all by itself , but when it attempts to run is says it cant because of a recent software installation

any thoughts?

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional information about the problem:

BCCode: 50

BCP1: FFFFF8A00A461720

BCP2: 0000000000000000

BCP3: FFFFF880013C57DB

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\072512-33649-01.dmp

C:\Users\neil\AppData\Local\Temp\WER-50185-0.sysdata.xml

Read our privacy statement online:


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C:\Windows\system32\en-US\erofflps.txt

 

[richc46]

Give me the actual BSOD report.

 

[neilburks]

how do i get that?

 

[richc46]

Is Vista . . .
- x86 (32-bit) or x64 ? -64
- the original installed OS on the system? yes
- an OEM or full retail version? - OEM version
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 2 1/2 yrs
- What is the age of OS installation (have you re-installed the OS?) not reinstalled ever


I have hopefully attached the stuff needed correctly

Cant you get it the same way you got it here. Try in safe mode if necessaary

 

[neilburks]

hopefully this will help

 

[richc46]

OK this is good. I took the last dump dated today. Since you started fresh, so did I.
The cause is a Symantc procuct.
Driver: Symefa64.sys
Productname: EFA Description: Symantec Extended File Attributes Company: Symantec Corporation
Im not familiar with that particular software, but if you are, update driver or make a system restore point and uninstall the software.
If all you have is Symantec anti virus, make a system restore point, uninstall and use Microsoft Security Essentials at least for a test.

 

[neilburks]

ok so i binned that soft ware and CHK DSK came up on startup

BUT..... this time it actually ran -- deleted loads of things and completed succesfully?

i have my fingers crossed

 

[neilburks]

NOPE blue screen after about 3 minutes surfing the web

 

[richc46]

OK I think its good news.
It is Symantec. It is still the problem.
That bad driver is still installed.
Exactly what is your Symantec Product, is it Norton Anti Virus? I want to know so I can help you find it there is an uninstall tool.

 

[neilburks]

yes norton anti virus but i have already uninstalled the program?

 

[richc46]

Ill see if I can find an uninstall tool. With AntiVirus pieces are often left behind.
Test yourself,
Go to search, by startbutton and type cmd
in CMD type driverquery and then hit enter. Do you see any Norton Drivers or the one that I specifically mentioned?

 

[richc46]

Oops, I checked the reports again. The last report you gave me did not have a new BSOD report, I inadvertenlty picked up the last report as new and it was the same one that I previously saw. Bottom line, I have no new information.

 

[neilburks]

here are the results i cant see any symantec drivers

 

[richc46]

If you read my last post, I may have given faulty information. Run the computer, again, and when it BSODs get the reports. The last BSOD had no new reports.

 

[neilburks]

latest BSOD

PAGE_FAULT_IN_A_NON_PAGED_AREA

 

[richc46]

Came up as memory corruption. You made changes so test memory with memtest86. Run for 8 passes.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_Seven Forums (6).zip\Seven Forums\072512-14944-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02ea0e90
Debug session time: Wed Jul 25 18:36:17.569 2012 (GMT-4)
System Uptime: 0 days 1:36:54.600
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffffae64dfa9c7b, 0, fffff80002cc5eaf, 5}

Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+425 )
Followup: MachineOwner


---------

http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/

 

[neilburks]

ok will do , thanks you for the continued support

 

[richc46]

Ill try to help as much as I can. Another report that was included mentions hard drive problems. I know this is a new drive, but test drive.
http://www.carrona.org/hddiag.html

 

[neilburks]

memtest reports 0 faults after 40 pass's

is it safe to say the memory is good?


.. just read ur post about the hd will test this tonight

 

[richc46]

Also

Take out the ram and test each piece in a known good slot for 6 passes