Solved Help Please!

[mellzy]

I recently got my laptop about a month ago. Everything was working fine up and until randomly today. It was working fine all day until 4 am rolled around and it blue screened me.
I freaked naturally, and so I searched on the internet and found that maybe I need to update windows. Which I tried...and it blue screened me through the whole process....which made the update unsucessful. And it was stuck in a loop for almost an hour. Of resetting and installing.
I'm using Vista Home Premium.

): now I'm not sure why its doing this, so help?

BCCode:10000007e
BCP1: FFFFFFFFC000005
BCP2: FFFFF90001FD7B81
BCP3: FFFFFA600017D9798
BCP4: FFFFFA60017D9170
OS Version: 6_0_6001
Service Pack:1_0
Product:768_1


C:\Windows\Minidump\Mini082709-06.dmp
C:\User\Mellzy\AppData\Local\Temp\WER-58290-0.sysdata.xml
C:\User\Mellzy\AppData\Local\Temp\WER2598.tmp.version.txt

 

[mellzy]

D: Bumping cause I really need an answer~

It only tends to blue screen on me if I either,
A. plug in something with a USB
B. Unplug something from a USB

Because right now its working alright. But I'm afraid to touch anything.

 

[dustinface]

could you post your minidump for someone to analyze?
it should be in
c:\windows\minidump
they will be listed by date. just .zip it and attach it to your post =)

 

[mellzy]

Ooh ~ Alright, *is about as internet savvy as a caveman* uuuh...how exactly do I make it into a zip file ^-^; and attach it to the post?

 

[Brink]

Hello Mellzy, and welcome to Vista Forums.

You would right click on the file, and click on Send To and Compressed (zipped) folder. Afterwards you can upload the ZIP file to your post like a image file in the tutorial below.

How to Post a Screenshot in Seven Forums - Windows 7 Forums

Hope this helps,
Shawn

 

[Mattteo]

This also happened to me. same story as Mellzy...Brand new laptop (Sony VIAO AW) working fine, but then all of the sudden after about a month...blue screens.... But it seems to happen when my laptop is not being used for about 15 mins+

many times I find it restarted already and saying that there was a serious error...etc

here is my error info-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800024433A1
BCP3: FFFFFA60019E07D8
BCP4: FFFFFA60019E01B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini082709-06.dmp
C:\Users\Matthew\AppData\Local\Temp\WER-74630-0.sysdata.xml
C:\Users\Matthew\AppData\Local\Temp\WEREBD4.tmp.version.txt

 

[zigzag3143]

This also happened to me. same story as Mellzy...Brand new laptop (Sony VIAO AW) working fine, but then all of the sudden after about a month...blue screens.... But it seems to happen when my laptop is not being used for about 15 mins+

many times I find it restarted already and saying that there was a serious error...etc

here is my error info-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800024433A1
BCP3: FFFFFA60019E07D8
BCP4: FFFFFA60019E01B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini082709-06.dmp
C:\Users\Matthew\AppData\Local\Temp\WER-74630-0.sysdata.xml
C:\Users\Matthew\AppData\Local\Temp\WEREBD4.tmp.version.txt

Please go to c:\windows\minidump, ip the dump file and upload it to us so we can look at it


Ken

 

[mellzy]

^-^ Thank you very much! Alright although I think I've solved the problem...oddly enough after this blue screen moment a different window popped up from microsoft. Saying that the error seems to be occuring for anyone with a certain update.

The solution that I used (What the help window directed) was
To go to Safe Mode
Go to Control panel
The programs selection.
Uninstall programs.
Task list (On the left hand side)
View installed updates
then on the top there should be a search bar
serach for
kb973879
And uninstall it.

=D So far it seems my laptop is suddenly working fine at least when I unplug usb ports it doesn't spaz at me. But I'm not 100% sure this will work seeing as I haven't tried anything but the tablet. ^-^

 

[zigzag3143]

glad you are working

 

[mellzy]

:] Me too~ Thank you everyone for the lovely help!

I've plugged in my ipod and everything is smooth sailing ^-^ My guess problem fixed~

 

[Mattteo]

Please go to c:\windows\minidump, ip the dump file and upload it to us so we can look at it
Ken

Hi Ken! Thanks for your reply.

When I go to

C:\Windows\Minidump

there are 10 files (lots of errors, lol)

what do you mean by "ip" the dump file?

I cannot open them because they are a DMP file and windows doesnt know which program to use, and neither do I. I tried right clicking to send to compressed zipped folder, but doesnt work either. what am I doin wrong? :/

im the meantime I will try and do what mellzy suggested. Here's hoping

 

[dustinface]

Please go to c:\windows\minidump, ip the dump file and upload it to us so we can look at it
Ken

Hi Ken! Thanks for your reply.

When I go to

C:\Windows\Minidump

there are 10 files (lots of errors, lol)

what do you mean by "ip" the dump file?

I cannot open them because they are a DMP file and windows doesnt know which program to use, and neither do I. I tried right clicking to send to compressed zipped folder, but doesnt work either. what am I doin wrong? :/

im the meantime I will try and do what mellzy suggested. Here's hoping

he meant to "zip" the files, just left off the z :D
you can just right click -> send to -> compressed (zipped) folder
you use windbg to view .dmp files, but if you're not used to seeing them it may just look like a lot of gibberish. just zip 'em and up 'em and one of us will be glad to take a look at it for you

 

[Mattteo]

Thanks Dustinface!

for some reason I am not able to put it into a zipped folder.

I right click -> send to -> compressed (zipped) folder

then it asks me to put the folder on my desktop...
"Windows cannot create a Compressed (zipped) Folder here, do you want to place it on the desktop instead?"
I accept.

but then an error pops up

"Compressed (zipped) Folders Error

file not found or no read permission"

 

[dustinface]

Thanks Dustinface!

for some reason I am not able to put it into a zipped folder.

I right click -> send to -> compressed (zipped) folder

then it asks me to put the folder on my desktop...
"Windows cannot create a Compressed (zipped) Folder here, do you want to place it on the desktop instead?"
I accept.

but then an error pops up

"Compressed (zipped) Folders Error

file not found or no read permission"

try dl-ing zinzip.
you just download it for free, and zip files with that
sorry you're having trouble compressing the file =/, hopefully that helps