Hi. . .
A re-boot would be necessary after removal of a product like Norton, b/c kernel-mode & boot drivers involved. No choice but System Restore - you did fine, so keep going and finish the job:
First, create a current System Restore point since system stable -
START | type rstrui.exe & hit enter - go thru screens and create restore point
Run the Norton Removal Tool -
NRT - 2x minimum to make sure all Symantec (Norton) modules gone. Download it (any version) and SAVE it to your desktop. Close all windows. RIGHT-click on NRT icon & select Run as Administrator. RE-BOOT upon each completion.
Now run the Windows Installer Cleanup Utility,
kb290301 to get rid of remnants of Norton & KAV. Reset the Windows Firewall to default settings -
START | type firewallsettings.exe - hit enter | Advanced tab | Restore Settings | Apply (if applicable) | OK - RE-BOOT
Optional, precautionary step - run the Vista System File Checker - SFC
START | type cmd.exe | RIGHT-click on cmd.exe - cmd/DOS screen appears | type sfc /scannow & hit enter
Re-boot after SFC - some files can't repair while HDD mounted. Note that if repairs are indicated, it doesn't necessarily relate to crash of KAV install.
Re: System Restore - I would expect the loss of programs installed after the date of the restore point chosen. Files of a personal/ business nature should not have been lost during the System Restore unless they were located in an area that System Restore would hit - like \Program Files, \Windows, etc... or on the c: (OS) root drive itself. It would be best to contain any docs, xls, etc... files within the user profile folders or on a seperate partition of the hard drive. This can easily be accomplished via "shrinking" the OS drive via
diskmgmt.msc. System Restore can then be chosen for the OS drive only and leave the partition unaffected the next time rstrui is needed - and it will be at some point.
Regards. . .
jcgriff2
EDIT: Apologies SIW2 - I did not see your post until after submitting mine. - JC
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