thanks computer age for your suggestions but they did not work,i have comcast mail as my primary e-mail, but i also have g-mail and windows-mail, and all three dont show wmv e-mail movies .the trouble seemed to start after i installed outlook mail which does play wmv e-mail movies and i did look up media player forums, where one of the posts was having the same trouble as i am having,the suggestion was to get rid of outlook mail.but there has to be a way where i can play wmv e-mails on all my e-mail accounts without getting rid of one of them, any suggestions thanks.