Hello all,
My parents laptop has gone wrong and I am rather stuck on trying to get it up and running again.
When the laptop is switched on, I get a screen saying Windows failed to start. I am given various boot options (safe mode, last known good configuration, start Windows normally etc). Whichever option I choose I then get another message saying to insert the installation disc which they don't have. I bought a recovery disc from eBay but when I run this , I get the following message
'windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll
Please re-install a copy of the above file.
I assume I can download a copy of this file from the web but I don't have a clue how to install it because Windows won't start.
Any advice would be greatly appreciated as its my parents laptop and they have so much stuff on it and really need to get it back up and running
many thanks
My parents laptop has gone wrong and I am rather stuck on trying to get it up and running again.
When the laptop is switched on, I get a screen saying Windows failed to start. I am given various boot options (safe mode, last known good configuration, start Windows normally etc). Whichever option I choose I then get another message saying to insert the installation disc which they don't have. I bought a recovery disc from eBay but when I run this , I get the following message
'windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll
Please re-install a copy of the above file.
I assume I can download a copy of this file from the web but I don't have a clue how to install it because Windows won't start.
Any advice would be greatly appreciated as its my parents laptop and they have so much stuff on it and really need to get it back up and running
many thanks