Error 80244019

Alfie22 · Jul 1, 2008

I keep getting the message that Windows can't check for updates :mad:

I get the error 80244019 every time.

It's doing my head in :cry:

can anyone help?????

sidney1st · Jul 1, 2008

Hi Alfie22 and welcome to the Vista Forums.

Do you have this key in the registry?
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

Alfie22 · Jul 1, 2008

I guess not. No Sidney it isn't there, i had a look... Also I'm having problems downloading Vista SP1 from the MS site.

When i try to dowload using IE7 i get told i'm not connected to the Internet when i am.
When i use Safari i get the message :
Safari can’t find the server.
Safari can’t open the Microsoft SP1 Standalone Download page because it can’t find the server “download.microsoft.com”.

Im fast loosing my patience :mad:

Axon · Jul 1, 2008

Is your network shared? Maybe others are using too much bandwidth.

And maybe your Internet is down, just restart your modem.

sidney1st · Jul 1, 2008

Well, starting by the beginning, how is configured your connection? (router, modem, nework ethernet, wireless, usb)
Can you download/surf on other websites?

Alfie22 · Jul 1, 2008

It's through BT home hub. Connected through Ethernet.

dmex · Jul 1, 2008

Hi Alfie22,

Perform the following steps to reset the Windows Update component.

1st. Stop the Background Intelligent Transfer Service and the Automatic Updates service. To do this, follow these steps:

-Click Start/All Programs/Accessories. Right click 'Command Prompt' and select 'Run As Administrator'. Click 'Continue' on the UAC prompt.

-At the command prompt, type the following commands, and then press ENTER after each command:

net stop wuauserv
net stop bits

2nd. Rename the Catroot2 folder. To do this, follow these steps:

-Type the following commands, and then press Enter after each command.

net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc

3rd. Rename the "SoftwareDistribution" folder:

-Type the following command, and then press Enter.
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

4. Register the files that are used by Windows Update and Microsoft Update. To do this, follow these steps:

-At the command prompt, type the following commands, press ENTER after each -command, and then click OK every time that you receive a verification message:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltux.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuwebv.dll

5. Start the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service. To do this, follow these steps:

-At the command prompt, type the following commands, and then press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
exit

Reboot the computer and try Windows Update again.

Let us know the results.

Steven

MasterChief666 · Jul 6, 2008

Hey dmex, i also have the exact same problem as Alfie22, and it's been going around for a couple of months already and it's really bothering me... i've tried your solution but it keeps poping up that windows cannot search updates due to error 80244019, also when using windows defender and trying to update it, the error message 0x80244019 appears...please tell me you have a solution, i have a vista business and I can't tell for sure but around the time i installed a new norton internet security these problems starting to occur....maybe it has something to do with that...

dmex · Jul 6, 2008

MasterChief666 said:
Hey dmex, i also have the exact same problem as Alfie22, and it's been going around for a couple of months already and it's really bothering me... i've tried your solution but it keeps poping up that windows cannot search updates due to error 80244019, also when using windows defender and trying to update it, the error message 0x80244019 appears...please tell me you have a solution, i have a vista business and I can't tell for sure but around the time i installed a new norton internet security these problems starting to occur....maybe it has something to do with that...

Hi MC666,

Have you tried temporary uninstalling Norton then rebooting and trying again? If the problem is still there after that It might be another issue :geek:

Steven

MasterChief666 · Jul 6, 2008

Hi dmex,
Yes i just tried it, but no real help on it, thanks anyway. Guess you we right, it's nothing of the Norton, do you have any more ideas of what may it be?

dmex · Aug 10, 2008

MasterChief666 said:
Hi dmex,
Yes i just tried it, but no real help on it, thanks anyway. Guess you we right, it's nothing of the Norton, do you have any more ideas of what may it be?

Are there any new developments or is Windows Update still giving you guys grief?

Steven

eagles10 · Aug 12, 2008

I think I might be able to help. I've been having the Windows update problem from start on my desktop (Vista Business) and my laptop (Home Premium). After much digging I realised that this was a dual problem. Partly it is a Vista problem but also it's a problem with the ADSL modem/router.

Bear with me because I'm not a techie by any stretch of the imagination, BUT, both my machines now handle the Windows Updates with no problems.

Here's what I did:

1. Go to DrTCP windows tcp tuning and tweaking - dslreports.com download the program and run the 2000/XP version. The TCP Receive Window will be blank, leave it that way. In the MTU box (bottom right) enter 1400 then save and exit.

2. Reboot the computer and modem/router.

3. Go to ::. Kitz - Vista MTU .:: and follow the instructions there on how to change the default MTU setting from 1500 to 1400.

4. Reboot the computer and modem/router - VERY important!

5. Voila!

This worked for me perfectly on the desktop but on my laptop I still have to disable my firewall (Computer Associates) and re-enable after installing the updates, but at least it works.

Maybe some techie's can fine tune this to make it a lot simpler but I hope it brings you as much joy as it did me!!!!!!!

johngalt · Aug 12, 2008

Before you go off making these assertions, realize several things:

You don't know the other person's connection type
Windows Update is by its very nature meant to go behind firewalls - all firewall products made in the last 2 years have exceptions allowed for WU - so if you're having issues with WU you either did not allow the exception initially, and haven't figured out how to configure your firewall correctly, or you are having other issues.
Vista includes a thing called Auto Tuning, which you are effectively disabling by manually setting an MTU - bad idea.

eagles10 · Aug 12, 2008

As I said in my post: "I'm not a techie by any stretch of the imagination" and make no pretensions to be one.

What I did do was investigate the problem over several months in which no-one was able to offer any positive help. Eventually I combined a couple of options I stumbled upon and it worked for me.

I'm making no assertions about anything for anyone, just trying to offer a solution to an annoying problem.

Regarding the MTU setting, I'm sure it's not a great idea to play with it however, the advice offered on kitz.co.uk was very good and if followed carefully then it may present a solution, as it did for me.

further research on Google would suggest that there is no real problem with changing the MTU setting and pages such as: Adjusting the MTU offer excellent help in such matters. They certainly take a different attitude to the subject than you.

I didn't really like the tone of your response as all I'm trying to do is offer up the solution that worked for me. Maybe it will work for others, maybe not. But you've not come up with anything better yet.

As for the Firewall issue, my firewall is configured exactly the same on both computers, one let's me through to the windows updates the other forces me to disable it before updating. Another annoying problem but one that CA are helping me resolve.

johngalt · Aug 12, 2008

The problem is that that advice was offered to *you* by technical staff of your ISP - which makes it applicable to *you*.

You're not understand the concept here - your situation is a *very* specialized situation and your advice should *not* be in public forums for anyone to try to use just out of the blue.

eagles10 · Aug 12, 2008

johngalt said:
The problem is that that advice was offered to *you* by technical staff of your ISP - which makes it applicable to *you*.

My ISP have been as perplexed as I was by this whole episode and as such have been very little help. They certainly haven't offered and advice as to how to resolve the issue.

I first came across the notion of changing the MTU setting from the Belkin website (Belkin : Support : Why am I unable to access secure websites or use Live Messenger through my F5D7633uk4A Ver 1144?) as I use a Belkin modem/router. It appears that they are well aware that certain modems don't allow access to certain sites. They're working on a firmware update which hopefully will negate the need for this kind of messing about.

johngalt said:
You're not understand the concept here - your situation is a *very* specialized situation and your advice should *not* be in public forums for anyone to try to use just out of the blue.

I'm quite sure Belkin aren't the only ones with this problem and guessing from the forums on the web, there appear to be many people out there experiencing similar problems to mine.

I appreciate what you're saying about posting stuff on this forum, however so far no-one has managed to come up with a satisfactory solution.

As I said, I'm only offering up what worked for me, I certainly don't want to stuff up anyone else's machine or worse. Maybe you techie types can fine tune this or work something else out?

Ta

johngalt · Aug 13, 2008

Thanks for adding that last line - that was my main goal.

When offering advice like this, and especially when offering advice that can potentially hurt performance on other people's machines, you need to be very clear about this up front - statements like This is what worked for me, YMMV or do this at your own risk or

Warning

This fix is a proposed fix only as it worked for me. Some of the steps in this fix may actually decrease your stability or hurt your performance. The writer assumes no liability.

I didn't come out and tell you because I wanted you to come forth cleanly and originally and say it yourself - that you realize that this is what worked for you and it may or may not work for other people.

You say you're not a techie by any means, but your researching skills and documentation skills are rather strong, hence I foresaw that you might in the future offer additional advice - and I am all for it - your communication skills are great.

I just wanted to make you aware that disclaimers are a necessary part of giving advice.

eagles10 · Aug 14, 2008

Glad we cleared the air and got that one sorted.

Cheers!

mcdanielnc89 · Oct 31, 2008

I'm having this problem now... None of these solutions worked..

lorrainewhitman · Nov 4, 2008

I tried the steps below and still no luck.

Additionally, now I don't have a windows registry. yikes!!!

what do I do now?

dmex said:
Hi Alfie22,

Perform the following steps to reset the Windows Update component.

1st. Stop the Background Intelligent Transfer Service and the Automatic Updates service. To do this, follow these steps:

-Click Start/All Programs/Accessories. Right click 'Command Prompt' and select 'Run As Administrator'. Click 'Continue' on the UAC prompt.

-At the command prompt, type the following commands, and then press ENTER after each command:

net stop wuauserv
net stop bits

2nd. Rename the Catroot2 folder. To do this, follow these steps:

-Type the following commands, and then press Enter after each command.

net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc

3rd. Rename the "SoftwareDistribution" folder:

-Type the following command, and then press Enter.
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

4. Register the files that are used by Windows Update and Microsoft Update. To do this, follow these steps:

-At the command prompt, type the following commands, press ENTER after each -command, and then click OK every time that you receive a verification message:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltux.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuwebv.dll

5. Start the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service. To do this, follow these steps:

-At the command prompt, type the following commands, and then press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
exit

Reboot the computer and try Windows Update again.

Let us know the results.

Steven

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