Hi John,
Sorry didn't get the number as was copying the information from it as tried to install it and contacted Compaq and this is what they said:
Dear Debbie,
Thank you for contacting HP Total Care.
I understand from your email that you have an issue with Microsoft Works 8 update on Compaq Presario SR5249UK Desktop PC
Debbie, this issue could be due to corrupt or missing files of the Microsoft Works 8.
In order to isolate and resolve the issue I recommend you Uninstall and Reinstall the Microsoft Works 8 and perform the
update.
To uninstall the Microsoft Works 8 please follow the steps provided below :
1. From the Windows Vista desktop, click Start.
2. Click Control Panel.
3. Click Programs, and then click Programs and Features.
4. Select the program to uninstall, then click Uninstall
To reinstall the Microsoft Works 8 please follow the below steps:
1. From the Windows Vista desktop, click Start, All Programs, and then
PC Help & Tools.
2. Click Recovery Manager.
The Recovery Manager Welcome screen appears.
3. Click Next.
4. On the Software Program Re-installation screen select Yes, and then
click Next.
5. On the Welcome screen click Next.
6. Select the Microsoft Works 8 application from the list to reinstall.
NOTE: You may be advised to uninstall the software program that
was chosen to reinstall. If the a program to reinstall is
not listed, select The program is not in the list, and then
click Next. Helpful information will advise on how to
uninstall a program. If the program is in the list and has
already been uninstalled, skip this step. To uninstall a
program, perform the following:
a. From the Windows Vista desktop, click Start.
b. Click Control Panel.
c. Click Programs, and then click Programs and Features.
d. Select the program to uninstall, then click Uninstall.
Once the program is uninstalled, resume the reinstallation from
the Recovery Manager program.
7. Click Next.
8. If the reinstallation was a success, a message about restarting the
computer opens. Select Yes, and then click Finish to restart the
computer.
You can also follow the steps from the below website to perform the recovery manager to reinstall the pre installed
applications:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00834921
After Reinstalling the Microsoft Works 8 ,perform the Update and check with the issue.If the issue persist I recommend you
contact Microsoft in this regard for further assistance, as the issue is with the Microsoft Works 8 update.
If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Rufus
HP Total Care
So am now off to try this and promise next time have a problem with the update will make a note of the KB number
Debbie
Hi,
ronjo, and welcome to the forums.
First of, *thanks! You made a distinction in your error as it should be, and yet still managed to find the exact error and post under - Bravo!
@both of you:
Now, for the good news - you do, in essence, have the exact same error - OEM aside, you both have pre-installed Works on your computer with no CD / DVD to reference when the error pops up.
Bad news - you may have to wait a coupe of days until M$ gets this sorted out - or, you could try manually installing that one patch from
Download details: Update for Microsoft Works 8 (KB955428) to see if that resolves the issue.
Brit - that link doesn't open in Firefox browsers - I got the same error.
Warning
Also, you cannot host files from M$ download. It is a violation of their policy.
Rip - try this link instead:
Download details: Update for Microsoft Works 8 (KB955428)
Finally, I merged these two threads as they are the exact same problem.
Tip
@SimReaper- when asking questions about errors, you need to note errors numbers and what it applies to - as in this case, the KB# - then you won't be making duplicate topics on the same error.
OK just did this and got same error message but am tempted to try the works 8.5 disk from my Toshiba laptop as when reinstalled it said it was actually Microsoft Works 8.5
it reports mhtml is not a registered protocol
