Vista - Windows update does not work and cannot even get into it

**Oboman** · 03-26-2009

Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott

**dinesh** · 03-27-2009

Hi Scott and Welcome to Vista Forums.
It seems that a software is causing this issue. Probably a virus or something.
Did you try scanning your computer with an antivirus software?
Also, try in safe mode to see if this problem persist and let us know.

**Oboman** · 03-27-2009

Yes, scanned with AVG free.

Safe mode - it still does the same problem.

**delphin** · 03-27-2009

Quote: Originally Posted by Oboman

Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott

Try to start system restore from command prompt by typing rstrui.exe, in command prompt.

Let us know the result

**pooch** · 03-27-2009

Quote: Originally Posted by Oboman

Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott

Hello Scott,

Welcome to the forum.

Have a look here;
http://www.vistax64.com/software-too...air-tools.html

Pooch

**Ex_Brit** · 03-27-2009

..and don't use registry cleaners. They do more harm than good, believe me, I speak from experience.

lijo123456 · 03-27-2009

Quote: Originally Posted by Oboman

Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott

Hi Oboman,

**dinesh** · 03-27-2009

Quote: Originally Posted by Ex_Brit

..and don't use registry cleaners. They do more harm than good, believe me, I speak from experience.

How about Ccleaner?

**LIJO GEORGE** · 03-27-2009

Quote: Originally Posted by Oboman

Hi all,

I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah.

Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears.

I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work.

I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System.

I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc.

Anyone have any ideas?

Regards,
Scott

HI Oboman,A SIMPLE WAY FOR SOLVING THIS ISSUE TO USE DART (

DIAGNOSTIC AND RECOVERY TOOL SET) AS A MICROSOFT RECOVERY TOOL SET.

THIS IS A BOOTABLE CD AND YOU CAN GO FOR REPAIR OPTION AS WELL AS RESTORE OPTION .

REGARDS,
LIJO

**Oboman** · 03-27-2009

Quote:

Try to start system restore from command prompt by typing rstrui.exe, in command prompt.

Let us know the result

Result - "System Restore does not appear to be functioning correctly on this system.
The Volume Shadow Copy service used by system restore is not working"

03-26-2009	#1 (permalink)
Oboman Vista Home Premium x64 14 posts	Windows update does not work and cannot even get into it Hi all, I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah. Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears. I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work. I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System. I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc. Anyone have any ideas? Regards, Scott
My System Specs

03-27-2009	#2 (permalink)
dinesh Windows 7 RTM 64-bit 1,264 posts	Re: Windows update does not work and cannot even get into it Hi Scott and Welcome to Vista Forums. It seems that a software is causing this issue. Probably a virus or something. Did you try scanning your computer with an antivirus software? Also, try in safe mode to see if this problem persist and let us know.
My System Specs

03-27-2009	#3 (permalink)
Oboman Vista Home Premium x64 14 posts	Re: Windows update does not work and cannot even get into it Yes, scanned with AVG free. Safe mode - it still does the same problem.
My System Specs

03-27-2009	#4 (permalink)
delphin Windows 7 636 posts	Re: Windows update does not work and cannot even get into it Quote: Originally Posted by Oboman Hi all, I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah. Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears. I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work. I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System. I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc. Anyone have any ideas? Regards, Scott Try to start system restore from command prompt by typing rstrui.exe, in command prompt. Let us know the result
My System Specs

03-27-2009	#5 (permalink)
pooch Vista Ultimatex64 Windows 7 build 7100 1,046 posts	Re: Windows update does not work and cannot even get into it Quote: Originally Posted by Oboman Hi all, I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah. Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears. I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work. I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System. I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc. Anyone have any ideas? Regards, Scott Hello Scott, Welcome to the forum. Have a look here; http://www.vistax64.com/software-too...air-tools.html Pooch
My System Specs

03-27-2009	#6 (permalink)
Ex_Brit Vista Ultimate SP2/Windows 7 Ultimate x64 524 posts	Re: Windows update does not work and cannot even get into it ..and don't use registry cleaners. They do more harm than good, believe me, I speak from experience.
My System Specs

03-27-2009	#7 (permalink)
lijo123456 vista 32 bit 1 posts	Re: Windows update does not work and cannot even get into it Quote: Originally Posted by Oboman Hi all, I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah. Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears. I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work. I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System. I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc. Anyone have any ideas? Regards, Scott Hi Oboman,
My System Specs

03-27-2009	#8 (permalink)
dinesh Windows 7 RTM 64-bit 1,264 posts	Re: Windows update does not work and cannot even get into it Quote: Originally Posted by Ex_Brit ..and don't use registry cleaners. They do more harm than good, believe me, I speak from experience. How about Ccleaner?
My System Specs

03-27-2009	#9 (permalink)
LIJO GEORGE vista 32 bit,WINDOWS 7,SERVER 2003,SERVER 2008,XP 10 posts	Re: Windows update does not work and cannot even get into it Quote: Originally Posted by Oboman Hi all, I recently ran a registry cleaner program (I think it was called pc tools or something) which also optimises your computer blah de blah. Anyway, after I Optimised it and cleaned the registry, I can no longer access windows update. When I try to open it, a window very quickly pops up and then promptly disappears. I tried uninstalling the program to undo the changes, but I think that was a wrong move. Update still doesn't work. I went to do a system restore, but that has also stopped working. Same thing, a window flashes up but then disappears. Also, when I right click on my desktop and click "personalise", the same problem occurs. Also if I go to Control Panel-System. I tried doing a windows repair but it said that there were no problems found. I would really like to avoid doing a full format and re-install because this computer is used at reception of the hotel my wife and I manage and any downtime with the computer can be a real pain in the backside with online bookings etc. Anyone have any ideas? Regards, Scott HI Oboman,A SIMPLE WAY FOR SOLVING THIS ISSUE TO USE DART ( DIAGNOSTIC AND RECOVERY TOOL SET) AS A MICROSOFT RECOVERY TOOL SET. THIS IS A BOOTABLE CD AND YOU CAN GO FOR REPAIR OPTION AS WELL AS RESTORE OPTION . REGARDS, LIJO
My System Specs

03-27-2009	#10 (permalink)
Oboman Vista Home Premium x64 14 posts	Re: Windows update does not work and cannot even get into it Quote: Try to start system restore from command prompt by typing rstrui.exe, in command prompt. Let us know the result Result - "System Restore does not appear to be functioning correctly on this system. The Volume Shadow Copy service used by system restore is not working"
My System Specs

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