Vista - After forced Service Pack 2 update, PC wont start :(

**Wizzzzie** · 10-21-2009

Help me please..
Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts :

!! 0xc0190002 !! 3937/47219 (Mahjong.exe)

Please help me.. I tried the ff I read from other threads :

1. Started Start Up repair - did not work. Froze at some point.
2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files"

Please help me! I do not what to do

Notes:
*This was an updated prompted by Windows itself*

**Wizzzzie** · 10-21-2009

Anyone? Please help..

**Wizzzzie** · 10-21-2009

anyone?

**Flavius** · 10-21-2009

Quote: Originally Posted by Wizzzzie

Anyone? Please help..

Be patient! You are not only one client,please stop bump post!

Very similar (but not the same) problem was discussed here:Error when istalling Vista sp1 : "!!0xc0190002!! 1098/71883 (GameUXLegacygdfs.dll)"

exactly to your problem:

boot Vista DVD>>WinRE>>command prompt and type

del "C:\Program Files\Microsoft Games\Mahjong\Mahjong.exe"

Next run system normally,download manually SP2 from Microsoft Download Center (in pinned you have links) and try install SP2 in safe mode (In safe mode is better to do that than on clean boot)

**sassofalco** · 10-21-2009

Quote: Originally Posted by Wizzzzie

Help me please..
Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts :

!! 0xc0190002 !! 3937/47219 (Mahjong.exe)

Please help me.. I tried the ff I read from other threads :

1. Started Start Up repair - did not work. Froze at some point.
2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files"

Please help me! I do not what to do

Notes:
*This was an updated prompted by Windows itself*

State exactly how you received the notification to do the Windows Vista SP2 Update, the KB number and release date.

**Wizzzzie** · 10-21-2009

Quote: Originally Posted by sassofalco

Quote: Originally Posted by Wizzzzie

Help me please..
Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts :

!! 0xc0190002 !! 3937/47219 (Mahjong.exe)

Please help me.. I tried the ff I read from other threads :

1. Started Start Up repair - did not work. Froze at some point.
2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files"

Please help me! I do not what to do

Notes:
*This was an updated prompted by Windows itself*

State exactly how you received the notification to do the Windows Vista SP2 Update, the KB number and release date.

I don't have this information. I was just prompted to "Install Important Updates" then it showed the SP2 for Vista.

**Flavius** · 10-21-2009

Quote: Originally Posted by Wizzzzie

I don't have this information. I was just prompted to "Install Important Updates" then it showed the SP2 for Vista.

This means Windows6.0-KB948465-X86.exe ->please follow to my instruction from my previous post.Here you have SP2 standalone http://www.microsoft.com/downloads/d...displaylang=en
to download

**Wizzzzie** · 10-21-2009

you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time

**sassofalco** · 10-21-2009

Quote: Originally Posted by Wizzzzie

you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time

How did you receive the notification to do the update to Windows Vista Service Pack 2?

From the Windows Update 'Explorer' window?
From a popup?
By Email?

Did you go to the linked Microsoft Website to check out information and download instructions before proceeding?

Did you create a custom Restore Point before starting the download?

**Wizzzzie** · 10-21-2009

Quote: Originally Posted by sassofalco

Quote: Originally Posted by Wizzzzie

you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time

How did you receive the notification to do the update to Windows Vista Service Pack 2?

From the Windows Update 'Explorer' window?
From a popup?
By Email?

Did you go to the linked Microsoft Website to check out information and download instructions before proceeding?

Did you create a custom Restore Point before starting the download?

--------

I got the message from a pop-up (lower right of screen), so I clicked on it to continue.
Then installed the SP2. After that my laptop had problems booting up and wont even reach the page where I log in... Loading then error message comes up:

!! 0xc0190005 !! .... (first message)
and
!! 0xc0190002 !! 3937/47219 (mahjong.exe) --- second message

I did try to use system restore by pressing F8. But it always "cannot create a restore point"

I also tried using the Safe Mode, but my screen freezes up on the "Loading Windows Files" for 15 mins. or more.

I don't have my Vista DVD with me because when I purchased the laptop, it had the Vista & other software installed already.

Any alternatives on how to go about this? I am afraid of my files being deleted. Is there still any other way I can troubleshoot this?

10-21-2009	#1 (permalink)
Wizzzzie Vista Basic 32bit 11 posts	After forced Service Pack 2 update, PC wont start :( Help me please.. Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts : !! 0xc0190002 !! 3937/47219 (Mahjong.exe) Please help me.. I tried the ff I read from other threads : 1. Started Start Up repair - did not work. Froze at some point. 2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files" Please help me! I do not what to do Notes: This was an updated prompted by Windows itself
My System Specs

10-21-2009	#2 (permalink)
Wizzzzie Vista Basic 32bit 11 posts	Re: After forced Service Pack 2 update, PC wont start :( Anyone? Please help..
My System Specs

10-21-2009	#3 (permalink)
Wizzzzie Vista Basic 32bit 11 posts	Re: After forced Service Pack 2 update, PC wont start :( anyone?
My System Specs

10-21-2009	#4 (permalink)
Flavius Vista Bussiness x64 PL 1,606 posts	Re: After forced Service Pack 2 update, PC wont start :( Quote: Originally Posted by Wizzzzie Anyone? Please help.. Be patient! You are not only one client,please stop bump post! Very similar (but not the same) problem was discussed here:Error when istalling Vista sp1 : "!!0xc0190002!! 1098/71883 (GameUXLegacygdfs.dll)" exactly to your problem: boot Vista DVD>>WinRE>>command prompt and type del "C:\Program Files\Microsoft Games\Mahjong\Mahjong.exe" Next run system normally,download manually SP2 from Microsoft Download Center (in pinned you have links) and try install SP2 in safe mode (In safe mode is better to do that than on clean boot)
My System Specs

10-21-2009	#5 (permalink)
sassofalco Vista Home Premium 32bit [x86] - SP2 834 posts	Re: After forced Service Pack 2 update, PC wont start :( Quote: Originally Posted by Wizzzzie Help me please.. Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts : !! 0xc0190002 !! 3937/47219 (Mahjong.exe) Please help me.. I tried the ff I read from other threads : 1. Started Start Up repair - did not work. Froze at some point. 2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files" Please help me! I do not what to do Notes: This was an updated prompted by Windows itself State exactly how you received the notification to do the Windows Vista SP2 Update, the KB number and release date.
My System Specs

10-21-2009	#6 (permalink)
Wizzzzie Vista Basic 32bit 11 posts	Re: After forced Service Pack 2 update, PC wont start :( Quote: Originally Posted by sassofalco Quote: Originally Posted by Wizzzzie Help me please.. Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts : !! 0xc0190002 !! 3937/47219 (Mahjong.exe) Please help me.. I tried the ff I read from other threads : 1. Started Start Up repair - did not work. Froze at some point. 2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files" Please help me! I do not what to do Notes: This was an updated prompted by Windows itself State exactly how you received the notification to do the Windows Vista SP2 Update, the KB number and release date. I don't have this information. I was just prompted to "Install Important Updates" then it showed the SP2 for Vista.
My System Specs

10-21-2009	#7 (permalink)
Flavius Vista Bussiness x64 PL 1,606 posts	Re: After forced Service Pack 2 update, PC wont start :( Quote: Originally Posted by Wizzzzie I don't have this information. I was just prompted to "Install Important Updates" then it showed the SP2 for Vista. This means Windows6.0-KB948465-X86.exe ->please follow to my instruction from my previous post.Here you have SP2 standalone http://www.microsoft.com/downloads/d...displaylang=en to download
My System Specs

10-21-2009	#8 (permalink)
Wizzzzie Vista Basic 32bit 11 posts	Re: After forced Service Pack 2 update, PC wont start :( you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time
My System Specs

10-21-2009	#9 (permalink)
sassofalco Vista Home Premium 32bit [x86] - SP2 834 posts	Re: After forced Service Pack 2 update, PC wont start :( Quote: Originally Posted by Wizzzzie you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time How did you receive the notification to do the update to Windows Vista Service Pack 2? From the Windows Update 'Explorer' window? From a popup? By Email? Did you go to the linked Microsoft Website to check out information and download instructions before proceeding? Did you create a custom Restore Point before starting the download?
My System Specs

10-21-2009	#10 (permalink)
Wizzzzie Vista Basic 32bit 11 posts	Re: After forced Service Pack 2 update, PC wont start :( Quote: Originally Posted by sassofalco Quote: Originally Posted by Wizzzzie you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time How did you receive the notification to do the update to Windows Vista Service Pack 2? From the Windows Update 'Explorer' window? From a popup? By Email? Did you go to the linked Microsoft Website to check out information and download instructions before proceeding? Did you create a custom Restore Point before starting the download? -------- I got the message from a pop-up (lower right of screen), so I clicked on it to continue. Then installed the SP2. After that my laptop had problems booting up and wont even reach the page where I log in... Loading then error message comes up: !! 0xc0190005 !! .... (first message) and !! 0xc0190002 !! 3937/47219 (mahjong.exe) --- second message I did try to use system restore by pressing F8. But it always "cannot create a restore point" I also tried using the Safe Mode, but my screen freezes up on the "Loading Windows Files" for 15 mins. or more. I don't have my Vista DVD with me because when I purchased the laptop, it had the Vista & other software installed already. Any alternatives on how to go about this? I am afraid of my files being deleted. Is there still any other way I can troubleshoot this?
My System Specs

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