Random system freezing

markaz

Power User
Vista Home Premium

Onboard video died so I replaced with a PCI Express card with nVidia 8600 GS. Things were well for 2 days then while watching a YouTube video everything froze....cursor, keyboard, etc. Have to manually shut down and restart. Now it is freezing at random times, even when scrolling a Word doc. I have no idea other than potential driver conflict.

I've run Marwarebytes, Hijackthis, Spybot, chkdsk and sfc /scannow and the results of all were negative.

My computer is a Slimline so the Sparkle card I got I made sure had a fan. Any help or suggestions would be appreciated.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
I can't find a Sparkle Geforce 8600 GS. Everything is GTS or GT.

Where did you get the card?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
My apologies wither 3. Typo on my part. It should have read GeForce 8400GS. It can be found here: GeForce 8400GS 512M D3 L | Sparkle Computer :: Innovative Graphics Card. I purchased it from Newegg.com.

Since last post I ran Vista in Safe Mode for a bit and the system didn't freeze. While in Safe Mode I uninstalled all nVidia drivers including the onboard driver. Ran DLL Sweeper and deleted all remants of nVidia dll's. I reinstalled from the CD and only installed the graphics display driver and left out 3D, audio and other driver.

Restarted and the system froze while scrolling the My Documents folder and nothing else running. Nothing shows in the Event Viewer.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
It could be that you got a bad card from NewEgg.

Try reinstalling all your motherboard drivers.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Will do. Thanks, wither 3.

FYI, I've been running in Safe Mode with Networking for the past 24 hours and no freezes.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
I could be wrong but I don't think the manufacturer's graphics card drivers are installed in safe mode. I'm assuming that you downloaded the latest driver from NVIDIA when you installed the graphics card.

Since you don't have crashes in Safe Mode, it seems your integrated graphics are working properly so I don't think that reinstalling the mobo drivers or flashing the BIOS would be of benefit.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
I installed the most up-to-date nVidia drivers and things seemed fine for 24 hrs than froze again this morning. The integrated graphics looks like this when the system freezes: http://www.vistax64.com/graphic-cards/296235-onboard-video-going.html thus the reason for getting the new card. Aren't the VGA drivers used in Safe Mode independent of the integrated graphics?

Ran System File Checker again and said there were corrupted files that could not be repaired. Probably best to put up with it and buy a new computer for as much as I don't want to.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
Your onboard grapics uses VGA. Your onboard graphics is also what allows the use of the PCIe slot.

One thing you could do is download HWMonitor and watch the temperatures of the CPU and the 8400. If the CPU overheats, it can cause the same problem, except that it will normally just BSOD or shutdown the system.

I had two 8800's in SLI and one, then the other, fried because the software did not increase the fan speed to match load. NVIDIA had a piece of software for that but I don't know if it's still available.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
I use SpeedFan which displays the temps for the GPU and CPU and automatically adjust the associated fan speeds. One thing I don't quite fully get is your comment " Your onboard graphics is also what allows the use of the PCIe slot". If the onboard graphics is in fact damaged due to heat, etc., then will the display be affected that comes from a card in the PCIe slot?
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
Usually the onboard chipset isn't very much affected by heat. Based on the specifications for the chipset, it is somehow tied into the PCIe slot.


I wonder if SpeedFan is causing this problem.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Usually the onboard chipset isn't very much affected by heat. Based on the specifications for the chipset, it is somehow tied into the PCIe slot.


I wonder if SpeedFan is causing this problem.
I installed SpeedFan after the video/freezing problems began so that I could monitor the various temps inside the little box.

I ran sfc /scannow three times this morning and am attaching the log of the third run. In all candor, I have no idea what I'm looking at other than certain items could not be repaired. If there there is one or multiple items that appear in the log that warrant a full system recovery, let me know. I've already backed up the folders/files I want to keep, so if formatting is necessary I'm ready to go.
 

Attachments

  • SFC_7_17.zip
    38.7 KB · Views: 1

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
OK, you challenged me by putting this link in our other thread, now I must do what I can. See if these hints help

Here are my solutions to freezing, and an excellent article, which I hope is of some help
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Test in safe mode, does it still happen?
Try with clean boot..
http://support.microsoft.com/kb/929135
http://support.microsoft.com/kb/929135
http://malwarebytes.org/
http://www.almico.com/speedfan.php
http://www.geekstogo.com/forum/topic...ing-memtest86/
http://ezinearticles.com/?Troublesho...blems&id=39981

Since you work in safe mode, I think that a clean boot ( I typed that in bold) is the place to start.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
OK, you challenged me by putting this link in our other thread, now I must do what I can. See if these hints help
I thought it was subtle. :D
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
Im putting you on buddy. Im glad that you let me know that you were still having problems.

The fact that you work in safe mode shows that the problem is due to a conflict. The clean boot should tell us just where the conflict is.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I hadn't fortotten about my problem, I was just unaware that between full scans with Malwarebytes and Mircorsoft Essentials would take 9 hours, membtest86+ at 7 hours and still going strong and running Vista waiting to see if a freeze would take place after a clean boot that a corn crop would grow to maturity!! So heres' the results for far:

1. No 'errors' in Device Manager
2. No viruses, trojan horses or worms
3. Memtest86+ still running after7 hours and still going. Errors so far, zero.
4. I have SpeedFan running in the SysTray and there has been no overheating of the GPU or CPU. All other sensors normal.
5. Ran in both Safe Mode and Sage Mode with Networking and no freezes.
6. Started with a "clean boot" and after 5 hours the system froze while scrolling in a forum.
7. Brand new 250W PSU and it is working well. FYI: While shopping for a new PCIe card the vast majorit7 recommend 350W or greater. I settled for a 300W card after being told the card should work fine on 250W. The only hiccup I've found is that the HP splash screen loads like a closing window shade. It does not appear all at once.
8. I have never overclocked any device.
9. Ran the HD utlility from Seagate and no bad sectors, etc.

After the memtest86+ finishes its run I'll again perform a clean boot and report.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
Did you uninstall the old drivers? Have you disabled on-board graphics in the BIOS?
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
Did you uninstall the old drivers? Have you disabled on-board graphics in the BIOS?
Which old drivers are you referring to? The onboard? No. I disabled them in BIOS.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps
The intel drivers for the on-board graphics.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
I have not uninstalled them, townsbg.

OK, Rich - I have completed all the tasks and the hardware passes all tests, there is not freezing while in Safe Mode, but the system does freeze after a 'clean boot'. It occurred twice.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion s3700y (PC)
    CPU
    AMD Athlon 64 X2 Dual Core 5000+
    Motherboard
    Pegatron Acacia
    Memory
    3GB Micron Technology (PC2-6400)
    Graphics Card(s)
    NVIDEA GeForce 8400GS
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    Compaq WF1907
    Screen Resolution
    1360x768
    Hard Drives
    Western Digital 320GB
    Case
    Slimline
    Cooling
    A little fan
    Keyboard
    eMachines Enhanced Multimedia
    Mouse
    Logitech M305
    Internet Speed
    2703 kbps

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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