Program crash

[mikegleason33]

I have a Brother Scanner and anytime I try toscan I get the following:



Problem signature:
Problem Event Name: APPCRASH
Application Name: brccMCtl.exe
Application Version: 3.6.7.13
Application Timestamp: 49013690
Fault Module Name: dlcctwds.ds
Fault Module Version: 3.98.0.0
Fault Module Timestamp: 45ae8a6c
Exception Code: c0000005
Exception Offset: 00004da2
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Any thought or help is MUCH appreciated.

 

[sassofalco]

I have a Brother Scanner and anytime I try toscan I get the following:



Problem signature:
Problem Event Name: APPCRASH
Application Name: brccMCtl.exe
Application Version: 3.6.7.13
Application Timestamp: 49013690
Fault Module Name: dlcctwds.ds
Fault Module Version: 3.98.0.0
Fault Module Timestamp: 45ae8a6c
Exception Code: c0000005
Exception Offset: 00004da2
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Any thought or help is MUCH appreciated.

Sorry I can't help with the techno aspect of this problem, but I do know from experience that a number of issues with Brother hardware, can be resolved just by pulling the power lead from the power inlet socket at the scanner or MFC. Wait one minute. Then with the scanner set up and connected to your PC or Laptop, and with mains power to the lead on or live, reconnect the power lead to your scanner power inlet socket.

Then just wait for everything to load up.

Hope this helps.