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Appcrash

nocknock

New Member
Messages
3
#1
Hi

I have tried downloading software for my new Samsung phone from both the disk and Samsungs website however keep getting the below error. Samsung advise it is a problem within my computer due to software being installed on other computers with no problem. Mcomputer is only 8 monthe old-Vista. Can anyone assist pls?

Problem signature:
Problem Event Name: APPCRASH
Application Name: NPSGuide.exe
Application Version: 1.0.0.1
Application Timestamp: 49e67f1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0150004
Exception Offset: 00009eed
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

 

My Computer

Messages
2,456
Location
NY USA
#2
Hi

I have tried downloading software for my new Samsung phone from both the disk and Samsungs website however keep getting the below error. Samsung advise it is a problem within my computer due to software being installed on other computers with no problem. Mcomputer is only 8 monthe old-Vista. Can anyone assist pls?

Problem signature:
Problem Event Name: APPCRASH
Application Name: NPSGuide.exe
Application Version: 1.0.0.1
Application Timestamp: 49e67f1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0150004
Exception Offset: 00009eed
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 3081
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Not quite sure if NPSguide.exe is on the phone r PC. but is the cause of this problem
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    2@2.0
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

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