Blue screen error, comp doesnt want to shutdown


New Member
Can anyone help me????? I'm not very computer literate. When I try to shutdown my comp it just reboots and gives me an error message. I tried disabling the Nvida driver but it still doesnt work. I also tried to restore my comp to an earlier date but that has failed. If anyone knows a solution to this problem please reply. Thanx

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000000
BCP2: 0000001B
BCP3: 00000001
BCP4: 81E90D9B
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Users\My Computer\AppData\Local\Temp\WER-214704-0.sysdata.xml
C:\Users\My Computer\AppData\Local\Temp\WERCB78.tmp.version.txt

My Computer


Vista Guru
Gold Member
Have a look at some of the old errors on your computer to see if this sheds any light;

Left Click on Start Menu.
Right click on Computer and choose manage.
Click on the event viewer.
You now have loads of options to try and pin down what is happening.
Expand the error tab.
Look for things in the last 24 hours.

What software are you running in the background?

My Computer

System One

  • Manufacturer/Model
    Self Built
    I5 3570K
    Gigabyte Z77-DS3H
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Antec 900 Ultimate Gaming Case
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet


New Member
Only nortons. After I look at events viewer there are 2 critical errors called Kernel-power. Do you know what this is and how I fix it. I'm not very computer savvy.

My Computer