Blue Screen Unexpected Shutdown...

cocojiang

Member
Hi

Recently I my Vaio VGN-CS290 keeps getting a blue screen unexpected shutdown that says something like:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

It this is the first time you've seen this Stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk:
I've restarted, used system restore to a previous date but it keeps happening. I've also generated a health report and everything looks fine.

Can anyone help?
 

My Computer

usasma

Old and cranky
Vista Guru
please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: [url=http://www.carrona.org/dvrref.html]Driver Reference[/url] ).
Please pay particular attention to any dated 2008 or earlier:
Code:
fffffa60`18b6e000 fffffa60`18b72280 mdmxsdk  mdmxsdk.sys  Mon Jun 19 17:27:26 2006 (449716BE)
fffffa60`037d8000 fffffa60`037dac80 SFEP     SFEP.sys     Fri Aug 03 01:35:53 2007 (46B2BEB9)
fffffa60`19114000 fffffa60`1911c000 xaudio64 xaudio64.sys Thu Oct 18 18:37:08 2007 (4717E014)
fffffa60`00c0e000 fffffa60`00d1c000 iaStor   iaStor.sys   Tue Apr 15 20:26:03 2008 (4805479B)
fffffa60`00d77000 fffffa60`00d82d00 PxHlpa64 PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
fffffa60`02200000 fffffa60`0230e000 dump_iaStor dump_iaStor.sys Tue Apr 15 20:26:03 2008 (4805479B)
fffffa60`0240a000 fffffa60`02b94a20 igdkmd64 igdkmd64.sys Fri Jun 27 18:25:02 2008 (486568BE)
fffffa60`02ef1000 fffffa60`02f56000 yk60x64  yk60x64.sys  Thu Feb 21 12:05:02 2008 (47BDAF3E)
fffffa60`02f56000 fffffa60`02f9a000 SynTP    SynTP.sys    Thu Jul 24 19:10:28 2008 (48890BE4)
fffffa60`03766000 fffffa60`0377e000 risdsn64 risdsn64.sys Mon Sep 22 05:54:03 2008 (48D76B3B)
fffffa60`0377e000 fffffa60`0379c000 rimssn64 rimssn64.sys Tue Sep 02 04:50:00 2008 (48BCFE38)
fffffa60`05605000 fffffa60`056d0000 CAX_CNXT CAX_CNXT.sys Tue Feb 12 17:48:08 2008 (47B22228)
fffffa60`0574f000 fffffa60`05762000 tcusb    tcusb.sys    Mon May 05 10:53:47 2008 (481F1F7B)
fffffa60`05800000 fffffa60`05967580 RTKVHD64 RTKVHD64.sys Thu Jul 03 04:56:41 2008 (486C9449)
fffffa60`059cc000 fffffa60`059eb000 bthpan   bthpan.sys   Sat Jan 19 01:34:19 2008 (479199EB)
fffffa60`05a03000 fffffa60`05a56000 CAXHWAZL CAXHWAZL.sys Tue Feb 12 17:49:31 2008 (47B2227B)
fffffa60`05a56000 fffffa60`05bc9000 CAX_DPV  CAX_DPV.sys  Tue Feb 12 17:53:35 2008 (47B2236F)
fffffa60`0655a000 fffffa60`06564000 ArcSoftKsUFilter ArcSoftKsUFilter.sys Thu Apr 03 06:09:00 2008 (47F4ACBC)
fffffa60`17607000 fffffa60`17683000 btwavdt  btwavdt.sys  Fri Oct 03 21:32:28 2008 (48E6C7AC)
fffffa60`17683000 fffffa60`17708000 btwaudio btwaudio.sys Fri Oct 03 21:33:23 2008 (48E6C7E3)
fffffa60`17708000 fffffa60`17714000 btwl2cap btwl2cap.sys Wed Jul 23 23:17:48 2008 (4887F45C)
fffffa60`17714000 fffffa60`17717880 btwrchid btwrchid.sys Fri Oct 03 21:33:36 2008 (48E6C7F0)
fffffa60`18b3b000 fffffa60`18b53000 adfs     adfs.SYS     Thu Jun 26 16:52:37 2008 (48640195)
Because the dump files don't reveal anything specific, please run Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:
[font=lucida console]
Built by: 6002.18209.amd64fre.vistasp2_gdr.100218-0019
Debug session time: Fri Jul  9 19:39:31.657 2010 (UTC - 4:00)
System Uptime: 0 days 4:11:41.177
BugCheck 1A, {41287, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2d6ac )
BUGCHECK_STR:  0x1a_41287
PROCESS_NAME:  SPMgr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 6002.18209.amd64fre.vistasp2_gdr.100218-0019
Debug session time: Thu Jul  8 20:05:54.403 2010 (UTC - 4:00)
System Uptime: 0 days 5:43:36.276
BugCheck 109, {a3a039d89a1ad641, b3b7465eec98bf99, fffffa6000699af8, 1}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x109
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]
 

My Computer

richc46

Vista Guru
Gold Member
USASMA used the standard procedure to tell you which drivers to update. They were taken from your report.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

cocojiang

Member
Oh okay, well the problem has gotten worst. Now I can't even get to the login screen, it keeps getting the crash blue screen whenever I turn it on.
 

My Computer

usasma

Old and cranky
Vista Guru
The driver report is just a listing of older drivers - it doesn't mean that any of them are bad, but rather that the likelyhood is that some may be bad. FWIW - I've had some issues with the 2006 version of the SFEP.sys driver in other Sony systems.

Have you turned Driver Verifier on as I asked? If so, that may be why it's crashing more (that's what Driver Verifier is supposed to do). If that's the case, you'll have to turn off Driver Verifier by using the instructions that I gave previously.
 

My Computer

cocojiang

Member
I actually have not started the driver verifier. Like I said above, I can't even get to the desktop screen without it crashing now, so I can't start the verifier. I've tried F8 and Safe Mode but it crashes there too.
 

My Computer

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