BSoD help request

[greg c]

Hi All,

I recently convinced the wife to ok a purchase of a Dell 530S with Vista 32bit Home Premium edition- no sooner than getting it out of the box it started BSoDing on a regular basis- 5 times yesterday, three times (so far) today. Only during web browsing, but we haven't used it for much except that.

Here is the most recent problem report:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini073108-03.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: c2
BCP1: 00000007
BCP2: 0000110B
BCP3: 000A0009
BCP4: 86E76648
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 9847d4bc-e63b-4919-acf5-467535f4f2a3

_______________________

The last two BSoD's have provided the following information:

BAD_POOL_CALLER

STOP: 0x000000C2 (0x00000007, 0x0000110B, 0x080A004, 0x83C03F28)

STOP: 0x000000C2 (0x00000007, 0x0000110B, 0x000A009, 0x86E76648)

Any ideas on what the problem is here?

I've only added on iTunes/quicktime, AVG. Let me know what other information I can provide to help solve this.

Help me go from Zero to Hero please! Thanks mucho in advance.

-Greg

 

[sidney1st]

Hi Greg and welcome to the Vista forums!

Maybe a driver system problem (ntfs.sys ?)
I suggest you to run a sfc /scannow: run a command prompt as administrator, type in: sfc /scannow
Press Enter

 

[greg c]

"Windows resource protection found corrupt files but was unable to fix some of them."

DOH!

Since this is so early in the computer's life, would it be easiest to just reinstall the whole works?

-G

 

[sidney1st]

OK, then open again a command prompt as administrator and type in:
findstr /C:"[SR] Cannot repair" %windir%\logs\cbs\cbs.log >sfcdetails.txt
(copy/paste)
A sfcdetails text file will be created in the system32 folder, attach it here.

 

[greg c]

Sidney1st thanks so much for taking the time to help me out- here's what I got.

-G

 

[sidney1st]

Well, just tcmon and settings ini files.
Do you still have bsod?
If yes, deinstall the printer and deactivate the sidebar.
If no more bsod, have a look at the printer drivers first (try to find a more recent for your printer)
For the sidebar, it depends of the gadgets you installed.

 

[greg c]

Ok, done, will see what happens in the next 24 hours. Interestingly, the printer (Canon PIXMA MP780) was auto installed by the computer. I deleted the printer and tried to reinstall from CD upon which I got the message that there were "known compatibility issues" so I canceled the install.

Thanks again, will report back sir!

-G

 

[greg c]

Sidney, so far no crashes x 30 hrs or so...thanks so much for your help, you cannot imagine how much it means to us! :D

-Greg