BSOD, Safe Mode, Error Messages

venuslibra78

New Member
Hello.

HP G60 Notebook PC
Pentium Dual-core CPU t4200
3.00 GB RAM
Windows Vista Home Premium 32bit
OEM

For the past week laptop has been displaying message that Windows 6002 build is not genuine. There were also error messages regarding memory and security. On Saturday a friend came over with an external flash drive and copied some Photoshop files. That was the last driver that was installed. The last Windows security update was for Microsoft Office 2007 compatibility which was installed on 11/10/10. Yesterday BSOD appeared:

__________________
A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer, If this screen appears again, follow these steps.

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information
***STOP: 0x0000007e (0xc0000006, 0x8211d0bc, 0xb09cc930, 0xb09cc62c)

Collecting data for crash dump...
initializing disk for crash dump...
beginning dump of physical memory...
dumping physical memory to disk: 100
physical memory dump complete.
Contact your system administrator or technical support group for further assistance.
______________________

I have started the computer in Safe Mode with networking and have been researching crash issues/fixes, which led me to this forum. I am not a computer expert, but I am a do-it-yourselfer and I hope that I have followed the rules re: posting, uploading dump file, etc.

I tried to run the Reliability and Performance Monitor check but received error message: "Error: And error occured while attempting to generate the report. System cannot find path specified".

I hope this is enough information to provide me some guidance.

Thanks in advance!!
Alison
 

Attachments

  • Windows_NT6_BSOD_jcgriff2.zip
    2.4 MB · Views: 13

My Computer

richc46

Vista Guru
Gold Member
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,



Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,





Code:
icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp5_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\Mini111510-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Machine Name:
Kernel base = 0x81e1b000 PsLoadedModuleList = 0x81f32c70
Debug session time: Mon Nov 15 12:59:21.974 2010 (GMT-5)
System Uptime: 0 days 0:09:29.678
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.........
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {c0000006, 820f704f, b5f36930, b5f3662c}
Probably caused by : hardware_disk
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000006, The exception code that was not handled
Arg2: 820f704f, The address that the exception occurred at
Arg3: b5f36930, Exception Record Address
Arg4: b5f3662c, Context Record Address
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
FAULTING_IP: 
nt!ExGetNextWakeTime+1f6
820f704f 668b13          mov     dx,word ptr [ebx]
EXCEPTION_RECORD:  b5f36930 -- (.exr 0xffffffffb5f36930)
ExceptionAddress: 820f704f (nt!ExGetNextWakeTime+0x000001f6)
   ExceptionCode: c0000006 (In-page I/O error)
  ExceptionFlags: 00000000
NumberParameters: 3
   Parameter[0]: 00000000
   Parameter[1]: 08900000
   Parameter[2]: c0000185
Inpage operation failed at 08900000, due to I/O error c0000185
CONTEXT:  b5f3662c -- (.cxr 0xffffffffb5f3662c)
eax=b6dadc54 ebx=08900000 ecx=0000004d edx=00000000 esi=0858cd46 edi=0858cef3
eip=820f704f esp=b5f369f8 ebp=08581060 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!ExGetNextWakeTime+0x1f6:
820f704f 668b13          mov     dx,word ptr [ebx]        ds:0023:08900000=????
Resetting default scope
CUSTOMER_CRASH_COUNT:  2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
EXCEPTION_PARAMETER1:  00000000
EXCEPTION_PARAMETER2:  08900000
EXCEPTION_PARAMETER3:  c0000185
IO_ERROR: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
BUGCHECK_STR:  0x7E
EXCEPTION_STR:  0xc0000006_c0000185
FOLLOWUP_IP: 
+1f6
08900000 ??              ???
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: hardware_disk
IMAGE_NAME:  hardware_disk
DEBUG_FLR_IMAGE_TIMESTAMP:  0
STACK_COMMAND:  kb
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BUCKET_ID:  0x7E_IMAGE_hardware_disk
Followup: MachineOwner
---------

A quick review indicates that it is hard drive problem. Make sure that you have enough space on your hard drive. Check the hard drive. If all are negative defrag.

Test Hard Drive www.carrona.org/hddiag.html or this test Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

venuslibra78

New Member
Thank you for your quick response.

This laptop has a Seagate drive. I downloaded the Seatool file to run a diagnositic test on the drives but couldn't install it in Safe Mode.

The disk defrag is scheduled to run weekly and was last defragged on 11/10. I ran the defrag in Safe Mode, and from what I've learned, it runs silently in the background when in Safe Mode. Maybe it helped, because after that I was able to boot the computer in regular mode and do a final back up on my external harddrive. Although each time I try to defrag it still says that it was defragged on 11/10.

I have since installed and ran the Seatools Basic Tests.

S.M.A.R.T. check - Pass
Short DST - Fail, then Pass, then fail again
Long DST - Fail
Short Generic - Pass
Long Generic - Fail

Any ideas?
 

My Computer

richc46

Vista Guru
Gold Member
Well,
You have to understand my position, I cant see or touch the computer. All I have is the information from the dump report and what you tell me.
The report indicates hard drive
You gave me the results of several tests and some say fail.
The HD tests are not always definitive.
Taking everything into account, I think that you should back up your stuff and get ready to buy a new HD.
If you do get another BSOD, post and I will check it again. You have given me several already and most of them give the HD as the cause.
You, now, have the benefit of all that I know.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

venuslibra78

New Member
Thank you again for your reply.

I took the laptop in to get repaired.
The product key sticker is worn on the underside of the laptop and not entirely legible. I'm not sure how it came to be so worn as the computer is only a couple of years old, but it is entirely possible that my two young children tried to peel it off, thinking it was a sticker.

The computer was purchased new at Staples a couple of years ago and we are the original owners, but the repair guy definitely made me feel as if I had a stolen laptop with pirated software.

Unfortunately, they determined that Windows Vista was corrupted and were unable to extract the product key from the drive and couldn't reinstall the Windows software without it. Without that product key, I am out of luck, I guess. :(
 

My Computer

richc46

Vista Guru
Gold Member
IM sorry you must have that key to reinstall. I assume you did not back it up.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

niemiro

Banned
What do you think, Rich. If we were to clone the hard disk, with the corruptions, maybe we could then fix the corruptions, and possibly, possibly, fix the BSoDs. However, I am also surprised that they were not able to recover the product key. Perhaps we should try a few tools, because I am curious as to how they cannot recover the key. If we could just get the key. Hmmm.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

richc46

Vista Guru
Gold Member
Rich,
If this is a preinstalled OS there are two keys. One key is on the body of the computer. That is the key that should be used. The other key can be seen with software like Magic JellyBean, but this key number will not work. It is a special volume key number that the Manufactuer used to actually install the OS. It will not work. I know this form much experience at the Forum.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

niemiro

Banned
Rich,
If this is a preinstalled OS there are two keys. One key is on the body of the computer. That is the key that should be used. The other key can be seen with software like Magic JellyBean, but this key number will not work. It is a special volume key number that the Manufactuer used to actually install the OS. It will not work. I know this form much experience at the Forum.

Good point. However, I do find that occasionally it does work. I can re-install my OS from the volume liscence. This is going to cause a problem. I forgot about that volume liscence issue. This is going to cause a problem. Hmmm.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
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