Bsod - where is my crash dump?

Ex_Brit

If you're going through hell, keep going
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In my test rig on D: I have Vista x64 and was testing some software which caused some BSOD's.
In order for the maker to sort out why it's happening I wanted to send them the crash dump but can I find it? No!!
I have hidden and system files set to viewable and there simply is no crash dump anywhere that I can find on C:Windows or D:Windows, although the BSOD did say it was writing it and got to 100% before I rebooted.
Anyone experienced this "lost crash dump" syndrome?

(I've since had to uninstall the software in order to use that partition, so can't repro this without going to a lot of trouble).
 

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zigzag3143

Banned
Ex_brit

the dump should be in D:\windows, but you can search for it *.dmp. the other place it may be hiding is D:\windows\minidump


let me know if you need help

Ken
 

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Ex_Brit

If you're going through hell, keep going
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Thanks Ken. It simply is not there or anywhere. Fortunately someone else using that software in their x86 system got the same BSOD and did forward their crash dump so hopefully the maker of the software will get it sorted out. Glad it wasn't just me.

(It's McAfee Beta Labs by the way).

I have it set to give me a kernel dump rather than a small memory dump, that would normally give the full dump right?

Maybe I didn't wait long enough before rebooting. It did say it had saved the dump.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
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    1920 x 1080
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    4 case fans @ CPU water cooling.
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    1gb/s up and down

zigzag3143

Banned
Ex_Brit

Kernel is larger. Problem with kernel is that its the size of your ram plus 1 mb for the dump header so if you have 4 gigs ram the dump is gonna be BIG. It gives a little more info about the problem and anyone with a debugger can analyze it.

Sometimes there is n ot dump. If the crash happens early enough in memory and causes a double fault the computer cant store the dump file.

Should you want to cuase the blue screen on command there is something called driver verifier. it will cuase it to happen so you can get a dump file

Let me know if you need help

ken
 

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  • Manufacturer/Model
    Dell Inspiron E 1405
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    [email protected]
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    4 gigs
    Graphics Card(s)
    integrated intel 945
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    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
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    10 down 1.5 up

Ex_Brit

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That might explain it...I have 12gb of RAM so I'd better set the dump back to its default small size.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

zigzag3143

Banned
Ex_brit

what exactly are you trying to analyze? btw a 12 gig dump would give us a little more info but not much.

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

Ex_Brit

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I am not trying to analyse anything. McAfee wanted the dump. Anyway, it's moot now as there is no dump.

Thanks for your help.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

lil domii

Seven Guru + GFX
Power User
wow, some rig you have got there ex_brit!
as in performance...
 

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Ex_Brit

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Thanks. In Win 7 it gives me 7.8 on everything except disk read speed and that is 5.9...probably because I chose the non-RAID route after a few problems wrestling with RAID 0. Although I'm not sure if it also includes in that such things as external USB drives, in which case that would probably drag that score down too.

In Vista everything is 5.9.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

Ex_Brit

If you're going through hell, keep going
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OK thanks. My page file settings are automatic.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

archie123

I Tunes hates Me
Vista Guru
Gold Member
you wanna uncheck "overwrite existing file" if your collecting crash dumps for someone :)
 

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    8mb

Ex_Brit

If you're going through hell, keep going
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OK, thanks.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

Ex_Brit

If you're going through hell, keep going
Vista Guru
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Sorry to rehash this, but I'm still mystified as to why I'm not getting dump files. Testing beta products means the makers require dump files to help them redesign the product...in this case McAfee 2010 home security products which consistently BSOD in Vista Ultimate SP2 x64 (but NOT in Windows 7...weird).

I have made sure that each drive has its own paging file and a big one too because my memory is 12gb.

The only comment I've got from McAfee is that Microsoft is to blame and they are working together with them on the problem. That's of no help to me.

Fortunately this on my D: Test drive so doesn't effect my day-to-day work.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

usasma

Old and cranky
Vista Guru
There is a long discussion in Windows Internals 5th Edition about the problems that can cause you to not get a crash dump (on pages 1130 and 1150)
 

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Ex_Brit

If you're going through hell, keep going
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Well, I'm not about to spend $69.99 to find out what it says.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

Ex_Brit

If you're going through hell, keep going
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Oh - thanks foir that. I looked on Technet and couldn't find what I was seeking, obviously I didn't look hard enough.

One problem though, I don't seem to be a member of that and I see no link to Join.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down

usasma

Old and cranky
Vista Guru
It's an MVP benefit - I got it in an email a while back.
I'd check the MVP member's site - or your Lead.
The program is being done away with in 2010, so get what you can now!
 

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Ex_Brit

If you're going through hell, keep going
Vista Guru
Gold Member
I can't find it in any of my emails. I'll ask Sasha my lead. It's probably too technical for me anyway.
 

My Computer

System One

  • Operating System
    Win 10 Pro x64 x 2
    Manufacturer/Model
    Alienware ALX x58
    CPU
    Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
    Motherboard
    Asus® P6T Deluxe V2 X58 LGA1366
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295 Dual Core
    Sound Card
    Onboard Soundmax® High-Definition 7.1 Performance Audio
    Monitor(s) Displays
    Samsung XL2370 HD LED backlit 23" W/S 2ms response time
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 x 500gb SATA II
    1 x 1TB SATA II
    1 external eSATA LaCie 3TB
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Unique
    Cooling
    4 case fans @ CPU water cooling.
    Internet Speed
    1gb/s up and down
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