I have a Dell running Vista Home Basic. There are two accounts set up. One was for a family member who is no longer with us, and I do not know the password. The other account , "Jan", did not have a password, but is now messed up so I cannot log in. When I choose "Jan" I get the following: the user profile service failed the login - user profile cannot be loaded. I read some about this on another forum and it was suggested that I go into safe mode and try to get the "real" built-in administrator account enabled. I did so, but then when I re-boot I do not get that built-in admin account as an option. Can you help further?