Can't boot and can't repair

[jagobruford]

On booting up I am faced with the black screen of the Windows Boot Manager telling me Windows failed to start. I have tried to repair using the installation disk and changing the boot sequence to allow this but it cannot find or repair any error.

The error message is
File: \Windows\System32\Drivers\RapportKE64.sys
Status: 0xc000098
Info: Windows failed to load because a critical system driver is missing, or corrupt.

I know this has something to do with the securirty software Trusteer Rapport that ha snow go wrong. i have contaced them and they have told me to dlete a file in Safe Mode. The problem i can't get into Safe Mode.

If I esc from the Boot Manager and try to start in Safe Mode it scrolls doewn the drivers and returns me back to the Boot Manager. So I can't repair from the disc, delete or escape from the Boot Manager.

So can anyone help me............please!!!!!

 

[Yard Dog]

Hello and Welcome to the forums. Use these please : Memory Diagnostics
HD Diagnostic
Instructions of how to use are at the site in link. Post back results and we can go from there.
Please start by running these bootable hardware diagnostics:

 

[Lottiemansion]

Hi,

Look here for how to enter safe mode: -

http://www.vistax64.com/tutorials/123496-safe-mode.html

 

[Yard Dog]

I found a program that may be what you need, just found this. You will need a working computer to get this to work for you : http://digiex.net/downloads/downloa...6-windows-vista-32-bit-x86-recovery-disc.html