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Can't boot up or restore after virus

Brie

Member
Messages
17
#1
I've been working on my husband's laptop for 3 days and am at my wit's end. I was finally able to get most of the trojan viruses off of his computer. There was one left and I was able to isolate it. He screwed up some of his drivers, somehow, and I couldn't even access his Windows Defender. I put Microsoft Security Essentials on his computer and was running a full scan last night. I let it go overnight and when we woke up this morning, it was at Windows Boot Manager screen. File: \Windows\System32\Drivers\36d67c9a3115e3fc.sys Status: 0xc0000098 Info: Windows failed to load because a critical system driver is missing, or corrupt.

I've tried F2 at startup, trying to get to system recovery but that option is not available. Only the usual Safe Mode, etc. options. He has a Cyberpower custom built laptop so I tried inserting the startup cd that came with it to try a recovery reboot when I start it up but again, it's like it isn't even recognizing the cd is in. It just goes on to the Windows Boot Manager screen. I've tried hitting F8 to repair or restore the computer when loading but that isn't working, either.

Any help would be greatly appreciated before I throw this laptop out the window. Thanks!!
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#2

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Brie

Member
Messages
17
#3
The problem with that is, I can't even get the startup disc to initialize. When I start the laptop, it goes straight to the Windows Boot Manager screen showing Windows failed to start message.
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#4
Dang, are you able to open up the laptop, with power off, and access the cmos battery on the motherboard ? If you feel capable of doing this, make sure to ground yourself, we want to avoid static electricity, and remove the battery on the motherboard, bout size of a nickel . leave out for bout 5 min. reinstall it. and put casing back together, and see if this sets the Bios to default . See if you can at this time use your start up repair functions in F8 if it lets you.
I had to do this with a neighbors computer once, was the only dang thing that worked. Post back results .
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Brie

Member
Messages
17
#5
He thinks that's too much and wants to take it into Best Buy or something. So, I'll be waiting until his back is turned and do it anyways. LOL Will post back when I do. Thank you for your help. I really do appreciate it. =)
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#6
Well, i hear ya. but, they will probably do what i suggested .. LOL.. and charge an arm and leg .
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Brie

Member
Messages
17
#8
HA! He knows me too well. He said, you're going to do it anyways, aren't you? Yes, I said. So he's doing it now. ;)
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Brie

Member
Messages
17
#9
He opened it up. I asked, do you know what you're looking for? No....but this is interesting. Something's unplugged. ....... oh boy.
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#10
Hehehehe,, yeah, not all plugs are used from the wiring harness, don't mess with that, ground thyself before touching anything. Do you see the battery ?
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Brie

Member
Messages
17
#11
He took the back off but no. Not seeing the battery. He's pretty well just dismantled the whole thing. Something tells me, the cost of repair is going to be moot. I suspect a new laptop for him may be in order.
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#13
K,, great, now just wait bout 5 min. install it, and put all that back together, without making any static electricity, stay grounded. Then power up and see if you can access the F8 for repairing the computer.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Brie

Member
Messages
17
#14
Sadly, no. It didn't work. Still doing the same thing. Looking like a new laptop may be in order, I'm afraid.
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#15
Well, keep your email on, i am looking for a solution still .
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Brie

Member
Messages
17
#16
I very much appreciate that. Plus, I restarted the computer and now it's stuck on the initial screen where Press F2 to enter SETUP is found. Lovely.
 

My Computer

System One

  • Manufacturer/Model
    CyberPower

Yard Dog

Vista Guru
Gold Member
Messages
2,169
Location
Central Florida in a small town
#18
Are you able to set Bios to boot from dvd/cd as first ? btw, did you reset date of computer ? ya need to , if you have not done so yet. Pulling battery changes the date of it.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Lottiemansion

Vista Guru
Gold Member
Messages
1,948
Location
Sheffield
#19

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg

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