Solved Can't remove software

[Johannes]

I looked in the search, but could not find an answer that worked.
I tried to uninstall the software from a printer after installing the new printer software. It does not work via the add/remove program. See attachment.
Now everytime I re-start the computer the window installer ask repeatedly for the cd-rom. Even when I put the cd-rom from the new printer in the computer, it repeat the question (can not find file of HPPhotosmart Essentials which is on both of the printer soft ware cd's). It takes many times of cancelling the install before it finally does and the pc goes back to normal operation. I tried to download and use the recommended Absolute Uninstaller, but when trying to use it, an error code comes up that a file is missing. So I did uninstall it again.

 

[richc46]

I would use ccleaner (I see that you already have it) To get rid of the remnants. If that does not work
I would use system restore to bring the old software back and then download and uninstall with revno.
Give this a try and let us know.
http://www.vistax64.com/tutorials/76905-system-restore-how.html
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Go with the free version if you have 32 bit
and the 30 day trial if you have 64 bit

 

[Johannes]

Thanks Richc6, It worked with the revo uninstaller.

 

[richc46]

Revo is the best
If you have 32 bit just keep it for the future
If you have 64 its history after 30 days, unless you pay
Thanks for the rep