Changing View crashes PC

sunny969

New Member
Hi,

I have several Windows Vista 64bit machines and all are having the same issue.
When a user is in an application and then goes to save to a network drive, the machine freezes and crashes out of the application.

This only happens when the user changes the "View Type" in the folder listing.
Any ideas?
Thanks.
Sunny
 

My Computer

Lorien

Account Suspended
Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.

In fact, an update may be the cause of this issue if it suddenly started on all machines at the same time and they use automatic update - so if this resolves the problem, you may want to change updates to manual and do them one-by-one, rebooting between each one, to see if you can find the one that's causing the problem and then uninstall that update and post the KB number here and then hide it until we can find the cause and a way to install it without causing the problem.

If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.


If that doesn't work, please post any error messages from the Event Viewer concerning crashes of these applications when this occurs - do it a few times before checking so you'll have some recent errors listed and thus they'll be easier to find (Start / Control Panel / Administrative Tools / Event Viewer). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm. Look in the Application section. When you find the errors, click on then for more details, copy what it says, and post the infomation here in your next reply.

Please confirm that this does not occur when you try to save to the local drive but only to the network drive. Do you have more than one network drive and, if so, does it occur in all cases or only with one specific drive? Does it occur with all applications or only some of them (and if only some, which ones work OK and which ones don't work OK)? If you try to copy a file to a network drive using Windows Explorer and change the views there, do you face the same problem or is that different because it is not an application?

I hope this helps. If not, please answer all of the above questions and provide results from the procedures you tried. Then we'll consider what to try next based in large part on that information.

Thanks and good luck!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
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