• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Computer does not shut down properly

Tomm

New Member
#1
When I try to restart my computer it gets stalled on "Shutting Down." I have to turn it off by holding down the start button for three seconds. It's an Acer laptop with Windows Vista Home Premium operating system. Any suggestions on how to get a clean restart.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#2

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Tomm

New Member
#3
Getting Win Vista to shut down

I have two questions:

1. When I want to Restart or Shut Down my Acer Laptop computer, the screen just shows "Shutting Down" but it does not shut down. The only way I can turn off my computer is to hold down the start button for four seconds.

2. I just bought the Kaspersky anti-virus 2011 disc. In order to install it I am required to uninstall other anti-virus programs. To do this I clicked - Start - Control Panel - Program and Features. Then I selected Norton and clicked Uninstall. The Norton screen came up and the little circle was going around for an infinite amount of time but nothing happened. How can I uninstall Norton from my computer? It shouldn't take two hours to "initialize."
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#4

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT