computer shuts down,

[erikvoll]

my laptop shuts down all the time and restarts, also my IE always stops working and asks if i want to look for a solution on the net. what is going on here ? any help would be good



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 00041790
BCP2: C08027B2
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

 

[zigzag3143]

my laptop shuts down all the time and restarts, also my IE always stops working and asks if i want to look for a solution on the net. what is going on here ? any help would be good



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 00041790
BCP2: C08027B2
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

we really need the dmp file. use these to find and upload it to us. [1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums


thanks
Ken

 

[erikvoll]

my laptop shuts down all the time and restarts, also my IE always stops working and asks if i want to look for a solution on the net. what is going on here ? any help would be good



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 00041790
BCP2: C08027B2
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

we really need the dmp file. use these to find and upload it to us. [1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums


thanks
Ken

Ken, not to sure on how to do that, any hints

 

[stoneys-nutz]

Hello erikvoll,
Try running IE with no add-ons, go to Tools > Manage add-ons > and disable all add-ons, if it runs OK, then enable the add-ons one at a time to see which one is causing the problem.
To upload the dump file go to Windows > Minidump > zip up the files and upload them with your next post, you may have to save them to your desktop before zipping and uploading them.
Hope this helps, good luck and post your results.