Solved Computer wakes up from sleep

dforrest

Member
When I enter sleep mode my computer goes into sleep mode but immediately comes out of it again. This is both before I followed the steps in this tutorial and also after I have setup normal sleep as explained in this tutorial.

Can anyone help please.

David
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Brink

Staff member
mvp

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

dforrest

Member
Hello David, and welcome to Vista Forums.

Double check with each item below to see if that may help you find what is waking up your computer.

http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

Hope this helps for now,
Shawn
Thank you Shawn.

Yes, I had already checked through the tutorial and changed to the recommendations for normal sleep mode. All other items in there checked out OK. The problem was the same before and after this.

David
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Brink

Staff member
mvp
David,

When the computer wakes right back up, what does STEP FOUR at that link reports as waking up the computer?

Also what does STEP FIVE show as able to wake your computer?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

dforrest

Member
David,

When the computer wakes right back up, what does STEP FOUR at that link reports as waking up the computer?

Also what does STEP FIVE show as able to wake your computer?
As below:

C:\Windows\system32>powercfg lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Device
Instance Path: USB\ROOT_HUB\4&15dae351&0
Friendly Name:
Description: USB Root Hub
Manufacturer: (Standard USB Host Controller)
C:\Windows\system32>



That was Step 4.

Step 5 is:

C:\Windows\system32>powercfg -devicequery wake_armed
HID-compliant mouse (001)
HID Keyboard Device
High Definition Audio Controller

C:\Windows\system32>

David
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Brink

Staff member
mvp
David,

It looks like it may be your mouse that is waking up the computer.

As a test, uncheck the "Allow to wake computer" option for the Mouse in Device Manager (STEP SIX), then see if the computer will still wakeup.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

dforrest

Member
David,

It looks like it may be your mouse that is waking up the computer.

As a test, uncheck the "Allow to wake computer" option for the Mouse in Device Manager (STEP SIX), then see if the computer will still wakeup.
I unchecked the "Allow this device to wake the computer" which was checked.

"Allow the computer to turn off this device to save power" was there but greyed out,

After this the problem unfortunately still remains.
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Submarine

Member
Vista Pro
You could try 'Control Panel - System and Maintenance - Performance Information and Tools - Advanced tools' and check if there is a message in top of that window indicating any driver interfering with sleep mode. Hope it is available in Home Premium. While you are there, you could generate a System Health Report.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.

dforrest

Member
I have also followed this procedure with "HID Keyboard Device" and "High Definition Audio Controller" and it also made no change.
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

dforrest

Member
You could try 'Control Panel - System and Maintenance - Performance Information and Tools - Advanced tools' and check if there is a message in top of that window indicating any driver interfering with sleep mode. Hope it is available in Home Premium. While you are there, you could generate a System Health Report.
Thanks but I found nothing concerning this problem there.
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Dwarf

The Contemplator
Vista Guru
Gold Member
Hi David,


Try the following:
  1. Open an Enhanced Command Window. Click on the Start Orb, type cmd into the search box and press Ctrl, Shift and Enter/Return simultaneously. Provide Administrative Credentials when prompted.
  2. At the prompt, type powercfg - devicequery wake_armed. On my system, this gives the following result (yours will be different):
    Capture.PNG
  3. Make a careful note of what is displayed, and then, at the command prompt, type powercfg -devicedisablewake <devicename> where <devicename> is the name of one of the devices listed above (yours, not mine). For example, to disable the setting for the mouse, the command is as follows:
    Capture1.PNG

  4. To check that the device has been disabled for wake-up purposes, repeat the command powercfg - devicequery wake_armed. For this example, this yields:
    Capture2.PNG
  5. You will need to repeat steps 3 & 4 for each device listed.
  6. Should you need to enable a device for wake-up purposes, the syntax is as follows:
    Capture3.PNG
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

dforrest

Member
Thanks Dwarf but no change.

In fact this seems to be making the same changes as I was earlier making in "Device Manager"
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Dwarf

The Contemplator
Vista Guru
Gold Member
Hi David,

The only other thing that I can think of is that you disable those functions in your BIOS. You will need to refer to your motherboard manual for details on how to do this. Here are the relevant sections from my motherboard manual to show what I mean (yours will, undoubtedly, be slightly different but the same principle will apply).
Capture.PNG
Capture1.PNG
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

Brink

Staff member
mvp
David,

Do you have anything else that is connected via the USB port? From your Last Wake report, it may be something that is connected by USB doing this. If so, test by unplugging the items one by one before putting the computer to sleep to see if that helps.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

dforrest

Member
David,

Do you have anything else that is connected via the USB port? From your Last Wake report, it may be something that is connected by USB doing this. If so, test by unplugging the items one by one before putting the computer to sleep to see if that helps.
Problem solved. Thank you very much!

It was the UPS connection to an APC UPS. Remove that and sleep works as it should.

David
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB
    WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

Brink

Staff member
mvp
You're welcome David.

I'm happy to hear that you found the culprit. You might reference any settings for the UPS battery device to see if there may be a setting somewhere that is affecting this.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

ace191x

New Member
Hey i have the same problem David had and i followed every instructions you guys advice him to do but same way it didnt work for him it didnt work for me; however i tried to follow what David said about the "UPS connection to an APC UPS" but i just dont know how to remove it like David said. Can someone give me details of how to do it please!?
 

My Computer

Brink

Staff member
mvp
Hello Ace, and welcome to Vista Forums.

I believe it is the data cable connection from the APC UPS (phone line looking connector) to the back of the computer (usually USB).

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
You're most welcome Ace. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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