Connected to WiFi, but can't reach internet

Lynn8

Member
My laptop crashed and I took it to a professional to get it repaired. He reinstalled Vista and put all my files back on, but now I can't connect to the internet. Neither IE nor Chrome will work. When I click "Diagnose Connection Problems" it says "Your modem or router is not available" and none of the suggested fixes work. However, in the system tray it says I'm connected to my wifi.

This may be an unrelated issue, but when I click Start>Accessories, it opens two tabs with this link: redirect.hp.com/svs/rdr?TYPE=4&tp=iefavs&s=hpaccessories&pf=cnnb&locale=en_us&bd=all&c=83
Because of this, I can't get a snip of the Command Prompt as advised in the Network Posting Tips sticky. Is there another method to get that info for you guys? Would a screenshot work?


Here are my system specs:

Windows Vista Home Premium (2007)
Sevice Pack 2

Processor: AMD Turion Dual-Core RM-70 2.00 GHz
Memory (RAM): 3.00 GB
System Type: 32-bit

Manufacturer: Hewlett-Packard
Model: Compaq Presario CQ50 Notebook PC
Model Number: CQ50 110US
Product Number: FE869UA
 

My Computer

System One

  • Manufacturer/Model
    Hewlet Packard CQ50-110US
    CPU
    AMD Turion Dual-Core RM-70

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
Please open a command prompt and type in the following command: ipconfig /all. Please copy and paste the output or take a screenshot. Also have you tried a wired connection? Can other computers access the internet? Can you access the internet from other routers?
 

My Computer

System One

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A

Lynn8

Member
No, I haven't tried a wired connection. I don't know what wire I would need for that and would prefer not to have to purchase anything. The other computers in the house have no trouble accessing the internet. I don't have any other routers to try (assuming by "router" you mean the little black box that plugs into the wall).

Edit: I got the command to open as administrator. Here you go:

screenshot 3.jpg

And here's the DNS info (I already tried a fix last night to flush the cache, do I need to do it again?):

Screenshot 4 censored.jpg

Please let me know if the above files have any personally identifying info in them. I blocked out the names, but I'm not sure what everything else means.
 

Attachments

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My Computer

System One

  • Manufacturer/Model
    Hewlet Packard CQ50-110US
    CPU
    AMD Turion Dual-Core RM-70

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
You are getting a valid ipaddress from your router. Try typing in 192.168.0.1 into your browser and tell me what you get. Also it is really important to try to reach the internet on your computer from another source. What you would need to get would be a cat 5e or cat 6 cable, which you will be able to get cheaply from a computer store or multiple other stores (lowes, walmart, best buy, etc). You also take your laptop somewhere with free wireless access or even a friend's house; somewhere with working internet. I strongly recommend that you try both. Also try booting into safe mode with networking.
 

My Computer

System One

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A

Lynn8

Member
I forgot I had some extra cords that came with my router. One (labelled "UTP CAT.5E 350MHz PATCH ISO/IEC 11801 & EN 50288 & ANSI/TIA-568-C.2 3P CONFORM FOR GIGABIT ETHERNET 24AWGX4P TYPE CMX(UL) E15311E-Y RoHS") worked and I was able to access the internet. I quickly installed an antivirus and ran a scan and it came up clean. Unfortunately, there's no way I can keep the laptop plugged in permanently. The position of the router in relation to the nearest table makes the cord cross the hallway, which is too much of a tripping hazard for the other members of my household. Is there a way to get the internet working without the cord?

I tried typing in my IP without the cord. Here's what it said:
Google Chrome could not load the webpage because (IP address) took too long to respond. The website may be down or you may be experiencing issues with your internet connection.

Check your internet connection. Check any cables and reboot any routers, modems, or other networking devices you may be using.

Allow Chrome to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, go to the Chrome menu > Settings > Show advanced settings > Change proxy settings > LAN Settings and deselect "Use a proxy server for your LAN"


I also booted into safe mode - still no internet.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Hewlet Packard CQ50-110US
    CPU
    AMD Turion Dual-Core RM-70

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
I suspect either a problem with your network card or with the drivers. Try uninstalling the drivers for the network card and then rebooting.
 

My Computer

System One

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A

Lynn8

Member
How do I do that? I'm kind of worried I'll mess things up more.
 

My Computer

System One

  • Manufacturer/Model
    Hewlet Packard CQ50-110US
    CPU
    AMD Turion Dual-Core RM-70

ilikefree

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
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