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Deleted email not going to Recycle bin

Messages
148
Location
Japan
#1
Hi,

Windows:vista home premium 32(Japanese), Email: windows email.

I have noticed recently my deleted emails are not going in to Deleted Folder.
I have also confirmed by Right clicking on Recycle Bin that
"Do not move files to the Recycle Bin.
Remove files immediately when deleted" is not chosen.

Any help will be appreciated.

I have read answers in the forum but did not find suitable one.

Thank you
 

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richc46

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20,105
Location
Fairfield County, CT
#2
Welcome
If you go to delted items (Tree showing various folders) and right click and go to proeprties, do you see Deleted Items with an icon of the recycle bin?
 

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Messages
148
Location
Japan
#3
Hi,

Thank you for reply.
On left side in windows e mail there are folder and among them is TRASH folder where deleted items goes. I clicked on that as you said, clicked properties, I can see Bin but empty.
Just now I did an experiment.
I cleaned un wanted mail folder(not Trash folder) so there was nothing left in trash folder or unwanted mail folder. I deleted on email which I did not needed. I landed in to the trash bin which showed in figure 1 and disappeared as I am typing this message.
Please refer attached screen shot.


Thank you
 

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richc46

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Location
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#4
Deleted mail folder and recycle bin are not the same

Your email sounds like its corrupted. You may want to download and try the most current, Windows Live Mail 2011


I have a hunch. Try with a clean boot.
http://support.microsoft.com/kb/929135
Bet its your maintenance software, or maybe antivirus

For further information that mail does not go to recycle bin, it goes to deleted mail folder. This is not a bin problem.

EDIT From the email client you have to set up send deleted mail to deleted items folder

Are you using pop3 or Imap settings?

Is your folder set up to handle large emails?

Did you check settings?

Tools > Options > Advanced > Maintainance> tick 'Empty messages from Deleted Items folder on exit > Close
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
148
Location
Japan
#5
Hi, thanks for reply(my answer is in Blue Italic)

Deleted mail folder and recycle bin are not the same

oK thanks

Your email sounds like its corrupted. You may want to download and try the most current, Windows Live Mail 2011

Yes I know Live Mail but not sure if it is ok or not, I mean I used to Windows mail that is not using Microsoft mail.

I have a hunch. Try with a clean boot.

If I will try what will happen?
http://support.microsoft.com/kb/929135
Bet its your maintenance software, or maybe antivirus

For further information that mail does not go to recycle bin, it goes to deleted mail folder. This is not a bin problem.

EDIT From the email client you have to set up send deleted mail to deleted items folder
What are steps?

Are you using pop3 or Imap settings?
I gues I am using Pop3

Is your folder set up to handle large emails?
I think more than 1 GB

Did you check settings?

Tools > Options > Advanced > Maintainance> tick 'Empty messages from Deleted Items folder on exit > Close

Attaching screen shot. Sorry everything is Japanese

Thank you very much
 

My Computer

richc46

Staff member
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Messages
20,105
Location
Fairfield County, CT
#6
Hi, thanks for reply(my answer is in Blue Italic)


Your email sounds like its corrupted. You may want to download and try the most current, Windows Live Mail 2011

Yes I know Live Mail but not sure if it is ok or not, I mean I used to Windows mail that is not using Microsoft mail.

I have a hunch. Try with a clean boot.

If I will try what will happen?
http://support.microsoft.com/kb/929135
Bet its your maintenance software, or maybe antivirus

For further information that mail does not go to recycle bin, it goes to deleted mail folder. This is not a bin problem.

EDIT From the email client you have to set up send deleted mail to deleted items folder
What are steps?

Are you using pop3 or Imap settings?
I gues I am using Pop3

Is your folder set up to handle large emails?
I think more than 1 GB

Did you check settings?

Tools > Options > Advanced > Maintainance> tick 'Empty messages from Deleted Items folder on exit > Close

Attaching screen shot. Sorry everything is Japanese

Thank you very much
Clean boot will allow you to boot with out the startup programs, no anti virus etc. When you set up clean boot you will see the programs that you will affect.

I think on windows mail these are the steps
Tools > Options > Advanced > Maintainance> do not tick 'Empty messages from Deleted Items folder on exit > Close
I have windows mail 2011 so cant check.
If you want to take a chance with another email client that would be up to you.

I think that if you try a clean boot next, the problem may be solved. After the clean boot, its easy to set it back the way it was.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

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Messages
20,105
Location
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#8
It sounds like some software you have is deleting that mail. Try the clean boot. If you dont understand something, just ask.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
148
Location
Japan
#9
Hi,

I thought I found the reason I appled the procedure to clear all stuck messages in the deleted folder, http://www.vistax64.com/tutorials/62560-windows-mail-problems.html

It cleared all stucked messages as you can also seen in my previous screen shot saying what are these. But while typing this message I deleted some emials they went in to the Deleted Folder and later disappeared.
Could it be my Norton Internet security?

Question: what will clean boot do if I install?

Thank you
 

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richc46

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20,105
Location
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#10
All clean boot does is it does not permit other software to load up at start up.
For example there will be no anti virus, no fire wall, and many other programs. If the problem is not fixed, you merely check all the start up programs again, and you are back to normal. If the problem is fixed you check a few at a time to see which one caused the problem
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
148
Location
Japan
#11
Hi,

Sorry I was not aware of that middle button. but I did it now.
Ok so clean boot will stop other program at start. It means I have to know which programs are checked in start up if needed later I can use them.

Thank you
----------------------------------------------------------

All clean boot does is it does not permit other software to load up at start up.
For example there will be no anti virus, no fire wall, and many other programs. If the problem is not fixed, you merely check all the start up programs again, and you are back to normal. If the problem is fixed you check a few at a time to see which one caused the problem
 

My Computer

richc46

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Gold Member
Messages
20,105
Location
Fairfield County, CT
#12
Folllow the instructions. When you go to msconfig, you will see a lot of programs with checks next to them. When you want to put the programs back, just check them again. If you follow the instuctions carefully it will be easy and no problems. Understand everything that you are doing step, by step. Ask if you need to.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

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Messages
20,105
Location
Fairfield County, CT
#13
I read your question again. Let me explain this. Clean boot is only a test. It lets us find out which program is causing the problem. Once we know that we fix it and you go back to normal boot and you will be just like you were before the test.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
148
Location
Japan
#14
Hello,

This morning, when I was about to follow your instructions I have noticed 42 deleted emails were in the Deleted Folder and also in Purge Folder(if this term is ok)20 emails.(refer attched screen shots)

As I said in my previous posts, I put cursor on Deleted folder then deleted.
As you can once again see in the screen shot there were more than 2000 stucked email which I was not aware of.(refer attached screen shots)could be the cause of problem.

I am sharing this because who knows may be some one need help.

Once again thank you for best help.
 

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