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DPFMate.exe has stopped working

srkriston

New Member
Messages
3
#1
I am at my wits end with this program. I recently bought two Ematic digital photo keychains as gifts. When I tried to load photos onto them, I immediately ran into a multitude of problems. When I had problems with those, I returned them and bought two Philips digital photo keychains that use the same software as the Ematic. I had the same problems with the Philips. These digital keychains come with the plug and play software built in. The software program included is DPFMate.exe. It has a USB cord but the computer reads it as a removable disk. I am not real computer savvy so I really need some help from someone who knows what is going on. I have talked to many tech supports and I get the same answer that it must be my computer because it doesn't make sense as to why the program isn't running as it is suppose to be compatible with Windows Vista. Here is what has happened so far.......

1) My computer recognizes the software but does not autoplay. When I go into My Computer and try to manually start the program DPFMate.exe, I immediately get a "Program has stopped working" message with the options to "Check online for a solution and then close program" or "Close program"....... both options ultimately lead to a closed program with no solution. Here are the details of the message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: DPFMate.exe
Application Version: 5.0.2.1
Application Timestamp: 49d17548
Fault Module Name: MFC42u.DLL
Fault Module Version: 6.6.8063.0
Fault Module Timestamp: 49e03765
Exception Code: c0000005
Exception Offset: 00010423
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

2) My computer does not recognize the software. It will still recognize that there is a "removable disk" aka the USB but when I try to open the disk from there I either get a message that asks me to format the disk (which ALWAYS fails since there is not really a disk there to be formatted) or I get an "E:/ Application not found" message.

So those are the things that happen with this thing and the other problems that I have had revolve around anything but helpful tech supports. I am assuming that the problem lies somewhere with my computer since I have used 4 different keychains amd two different brands or else I have some really crappy luck. But, no one has had any suggestions as to what I can do to get these to work. Just an, "I'm really sorry, you can try them in a different computer or take them back for a refund."

I don't have another computer and these would still make the perfect gift if I can get them to work. Also, after doing some research online, I have found that a lot of people were having problems with their antiviral programs reading the DPFMate.exe program as a Trojan or other virus and blocking it but I have Norton's and I have not been notified of any virus detections and do not see any detections in the history. So, I think that is everything so far. Please someone help before I throw my computer out in the rain!! Thanks!
 

My Computer

MilesAhead

Eclectician
Vista Guru
Gold Member
Messages
2,442
#2
The only thing I've seen where someone got it to work is running it in Safe Mode. I could not find what versions of Windows it is supposed to support. But since it uses MFC dll I assume it's XP. I'd try running it in compatibility mode selecting XP SP2. If that doesn't work try doing it in safe mode.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

pauliewalnuts

Chief Flapajaw
Power User
Messages
278
Location
Columbia, MD
#3
Ugh. c0000005 faults.

Yeah, I'm not surprised you're getting lousy tech support. That company's website doesn't even have a physical contact address. It's got a 1-800 number and that's it, and there's no software support for older models of their more expensive products.

Right-click on DPFMate.exe and in its Properties, under the Compatibility tab, run this program in compatibility mode for "Windows 98." Then try "Windows 2000."


The onboard software is supposed to be compatible from 98 all the way to Vista, but you know how that goes with Chinese stuff...
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Mouse
    stock Synaptics Pointing Device
    Keyboard
    stock
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!

srkriston

New Member
Messages
3
#4
I am going to try these solutions but my computer doesn't always recognize the software. Sometimes it pulls up and sometimes it doesn't. It hasn't pulled up since yesterday morning and I have plugged in and unplugged the device a ton of times trying to get to recognize it. All it shows right now is that there is a removable disk in E:/. Could it have something to do with the drivers that are initially installed when you first plug the device in?

I tried it once before to run it in compatibility mode with XP Service Pack 2 when my computer did recognize the software but did not try any earlier versions.
 

My Computer

pauliewalnuts

Chief Flapajaw
Power User
Messages
278
Location
Columbia, MD
#5
So, you can open the E: drive in Windows Explorer but the program dpfmate.eve doesn't show up?

In the "Tools" menu of Windows Explorer, open the "Folder Options." Then go to the "View" tab. You see "Advanced Settings." Check the circle to select "Show hidden files and folders."
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Mouse
    stock Synaptics Pointing Device
    Keyboard
    stock
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!

srkriston

New Member
Messages
3
#6
Sometimes the DPFMate.exe shows up, but most of the time it does not. When it does not show up and I try to "Explore" and then drag and drop photos, it wants to format a disk.
 

My Computer

pauliewalnuts

Chief Flapajaw
Power User
Messages
278
Location
Columbia, MD
#7
Do you always plug it into the same port? Try plugging it into another port and seeing if the program shows up.

Otherwise, the next thing I was going to suggest was indeed a format (lol) like this:
1) have ematic email you the software that's supposed to go on the keychain (and they should be able to because it's certainly less than 8MB in size, the whole drive is less than 8MB' size)
2) unplug all your other USB drives
3) plug in the keychain
4) run this program, it's a simple low-level USB format tool from Apacer, a company which makes all kinds of USB drives and USB peripherals.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Mouse
    stock Synaptics Pointing Device
    Keyboard
    stock
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!

MilesAhead

Eclectician
Vista Guru
Gold Member
Messages
2,442
#8
Does anyone happen to know what the format type is? Or is it some proprietary thing?

If it's just a FAT32 you can format from a command line.

Just do Step 1 Format the Drive from this guide:

at Kevin’s Blog

(Just ignore the part about 4 GB as the whole thing is about making a bootable USB key. We just want to know how to format it. Also instead of using "fs=NTFS" use the file system needed in this case if it's a standard Dos/Windows type file system.)

edit: the idea of unplugging all the USB is a good one for safety. But if you have to crawl under a table or something you may want to opt for just paying attention to the output of the "list disk" in diskpart. The good disks you don't want to erase should show formatted size in the read out. Just don't use the wrong number.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III

pauliewalnuts

Chief Flapajaw
Power User
Messages
278
Location
Columbia, MD
#9
Some online research here tells us that the DPFMate software controls file adding and deletion. Drag and drop won't work.


Also, here's a juicy tidbit about digital picture keychains that come pre-installed... WITH VIRUSES.

(it turns out that Walmart and Amazon both retail ematic goods on their websites, too)

Let me explain why I'm bothering to post the above. The cwithabunchazeroes5 fault is a fault that happens with, among other things, older safe code and viruses. Back in the day, programmers programmed Win3.1 programs and applications without regard to how many bytes a process string needed, because Win3.1's Microsoft programmers didn't care. They didn't need to care because viruses back then were more like Rick-Rolling, just funning about, than they are today, where you hear about people stealing $Millions and getting 30-year prison sentences. I'm digressing, Anyway, truly malicious viruses came along, particularly the buffer overflow attack virus, and Microsoft responded with the buffer overrun error to try to cut virus attacks off at the knees.

See, if you have a designated string length for a process you're running, like 32 bits, then the modern Vista OS looks at the size of incoming data and looks at the process string reserved for the data handling and says "no more!" if the string is too small, if the amount of data coming in is more than 32 bits. The computer is programmed at the very basic OS level to cut off computing for that string and return a cwithabunchazeroes5 error. This way malicious buffer overrun code, which is code that backpacks itself onto process strings with otherwise null zeroes in the strings denoting empty space, doesn't have chance to work its way further into your system to do really, really bad things. The cwithabunchazeroes5 error is the result of measures that are intended to keep your computer safe.

These digital picture keychains can be viruses and they may not be. The problem is, that dpfmate.exe program is written in generic C++ code and it needs that MFC42u.dll library file to work and that DLL is sending out code that is misbehaving. It might not be misbehaving with malicious intent. Or it might be. The only way you'd know is to run virus scans on the software to see, and preferably multiple scans, each from completely different scanners.

And I've been looking for generic keychain software, and there is some out there from sites like this (and don't install anything found on this page, it's shady!), but it seems like all of them test positive for adware or malware of some sort!

There is one software installation that seems most likely to not be malware and adware infested, and it's found here on the Tao Electronics website. I checked and their site does have a valid digital certificate from Thawte, and they at least have a physical address in their contact information, so they seem legit (then again, Samsung is a very reputable manufacturer and they sold malware-infested digital picture frames). All those keyrings, man, from what I read on the Internet, they all pretty much have the same software in all of them. Maybe the Tao software will work on your ematic digital keychain, which, as far as I can guess from reviews and things, is just a generic digital keychain with no distinguishing features that would require proprietary or hardware-specific coding beyond that needed for any other Chinese-made digital keychain.

It's just that so much of that coding comes with crapware! Always check your sources!
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Mouse
    stock Synaptics Pointing Device
    Keyboard
    stock
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!

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