DVD stops working when Vista starts

knaymie

New Member
I haven't seen this problem discussed in other threads. I am able to access the DVD drive during the start up routine until Vista gets running. Any ides about what the problem might be? Thanks for your help.
 

My Computer

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

knaymie

New Member
Richc46, I can't thank you enough for your help. Using the tutorial that you linked me to, I was able to find out that the conflict was with my external hard drive.
 

My Computer

richc46

Vista Guru
Gold Member
You have thanked me enough. We are all volunteers and work for the great feeling of satisfaction that we receive when we help. That thank you is worth its weight in gold.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

knaymie

New Member
I am no longer able to operate the DVD with clean start up. It did work when I first tried it. The DVD doesn't work in safe mode either. The device manager says that the DVD is working properly and the drivers are up to date. Any ideas?
 

My Computer

wither 3

Vista Guru
Gold Member
I would uninstall the drive or disconnect it and reboot. If disconnect was used, reconnect once Windows is running.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps
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