Error 80240028 on update KB955428

[Telford]

The latest set of patches includes KB955428 to resolve a security issue on Works 8. The update fails to install.

The update is asking me to insert the CD containing WORKS8.MSI which I do not have - all the MS software came pre-installed (it's an Acer Aspire). I get an error code 8024002D

Any thoughts out there?

 

[ronjo]

The latest set of patches includes KB955428 to resolve a security issue on Works 8. The update fails to install.

The update is asking me to insert the CD containing WORKS8.MSI which I do not have - all the MS software came pre-installed (it's an Acer Aspire). I get an error code 8024002D

Any thoughts out there?

Same identical problem BUT this refers to new DELL Dimension 9200 which has OEM installed MS Works8 No references that I can find as to how to cure the problem or indeed "is it a real problem" or can it be ignored ? HELP

 

[Simreaper]

Prblem with Windows Update and Works 8

Hi can anybody help me, windows update did an update today and one is for Works 8, now this came preinstalled on my compaq desktop and they didn't include the disc for this program yet windows update says it needs to install an important update for it and when I let it install it says it needs this file C:\hp\tmp\src\MSWORKS\ so I click OK and it says The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to the folder containing the installation package 'Works8.MSI' in the box below. which has the C:\hp\tmp\src\MSWORKS\ name or asks to please insert Microsoft Works 8.0 disc which I don't have. I emailed HP(who make the COmpaq computer) but just wondered if anybody else on here had had this message.

 

[Ex_Brit]

Re: Prblem with Windows Update and Works 8

Hi can anybody help me, windows update did an update today and one is for Works 8, now this came preinstalled on my compaq desktop and they didn't include the disc for this program yet windows update says it needs to install an important update for it and when I let it install it says it needs this file C:\hp\tmp\src\MSWORKS\ so I click OK and it says The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to the folder containing the installation package 'Works8.MSI' in the box below. which has the C:\hp\tmp\src\MSWORKS\ name or asks to please insert Microsoft Works 8.0 disc which I don't have. I emailed HP(who make the COmpaq computer) but just wondered if anybody else on here had had this message.

You don't mention the KB # but is it by any chance KB955428? A lot of people have been having problems with it. I even opened a case file with Microsoft Support which I now have to close.

Try installing the update using this link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en You'll have to right-click, go to Properties and unblock if you are using Vista with UAC. Unzip it to your desktop and double-click.
I don't know if there is a download option for your location.
I downloaded and installed "KB955428_en-US.cab", rebooted and in Vista, it is showing only in "Installed Updates" (not in "Update History").
In XP it just appeared in the list as usual.

Note: The installer gives the impression that nothing happened.....very annoying. You have to reboot to check whether or not it installed.

 

[ripbox]

Re: Prblem with Windows Update and Works 8

The link is broken it reports mhtml is not a registered protocol

 

[Ex_Brit]

Re: Prblem with Windows Update and Works 8

The link is broken it reports mhtml is not a registered protocol

The link is valid and works for me, there's something amiss with your installation and/or settings in that case, or you are missing some updates. Make sure that Windows Update under settings is set to receive updates for everything using Microsoft Updates. It could also just be a website glitch, keep trying.

Unfortunately the file uploader for this forum wont let me upload the zip. Go here: Microsoft Download Center and then key in the search at the top for KB955428

 

[johngalt]

Hi, ronjo, and welcome to the forums.

First of, *thanks! You made a distinction in your error as it should be, and yet still managed to find the exact error and post under - Bravo!

@both of you:

Now, for the good news - you do, in essence, have the exact same error - OEM aside, you both have pre-installed Works on your computer with no CD / DVD to reference when the error pops up.

Bad news - you may have to wait a coupe of days until M$ gets this sorted out - or, you could try manually installing that one patch from Download details: Update for Microsoft Works 8 (KB955428) to see if that resolves the issue.

Brit - that link doesn't open in Firefox browsers - I got the same error.

   Warning

Also, you cannot host files from M$ download. It is a violation of their policy.

Rip - try this link instead: Download details: Update for Microsoft Works 8 (KB955428)

Finally, I merged these two threads as they are the exact same problem.

   Tip

@SimReaper- when asking questions about errors, you need to note errors numbers and what it applies to - as in this case, the KB# - then you won't be making duplicate topics on the same error.

 

[Ex_Brit]

Thanks, I had no idea that MSFT had that restriction, sorry about that and thanks for removing it. Had a job finding this thread after the merger. Hope the others can find it.

 

[Ex_Brit]

Re: Prblem with Windows Update and Works 8

The link is broken it reports mhtml is not a registered protocol

Regarding that link not opening in Firefox. That seems to be a shortcoming in Firefox, reported since 1999 would you believe? (Well according to Wikipedia, that is the case).

Firefox
The web browser Mozilla Firefox, as of version 3.0.1, does not include direct support for saving or opening web pages as MHTML files. Though there is already source code available for viewing MHTML files within the Thunderbird project, this is filed as unsolved bug 18764 within the Firefox project since 1999.
There is an extension which adds MHTML support: UnMHT. This works in all versions of Firefox from 1.0 to the current one (as of 3.0.1). It is available under the MPL 1.1/GPL 2.0/LGPL 2.1 licence. The current version (v4.7.4) can write and open MHT files. It includes English and German locales. MHT files exported from MS Office (e.g. PowerPoint) are not supported.
For Firefox 1.5, this functionality can be obtained on Windows and Linux operating systems by installing a freely available third-party XPI file from Mozilla Archive Format extension, though the .mht files it generates are not fully compatible with Microsoft's products.

I just installed UnMHT and it does work for that original link.

 

[johngalt]

Thanks, I had no idea that MSFT had that restriction, sorry about that and thanks for removing it. Had a job finding this thread after the merger. Hope the others can find it.

Umm, I left a link to the original thread for a day in the forums - it should just bring you here...

http://www.vistax64.com/windows-updates/173609-error-80240028-update-kb955428.html - it will redirect you automatically to this thread.

 

[Ex_Brit]

It's fine now John thank you. It was the very first notification I got when you merged the threads lead to a "404-not found" page, but after that no problems.
I deleted my post where I had attempted, in vain, to upload the patch.

 

[amf00769]

SUCCESS
I had exactly the same problem re KB955428 (error code 8024002D)

using Update for Microsoft Works 8 (KB955428)

Download KB955428_en-US.cab
save it then double click it to install
it doesn't show in view update history, but it does show in control panel - programs and features - installed updates
Updates then doesn't keep on trying to install it.

I hope this helps it worked for mehttp://www.microsoft.com/downloads/...c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en

 

[Simreaper]

Hi John,

Sorry didn't get the number as was copying the information from it as tried to install it and contacted Compaq and this is what they said:

Dear Debbie,
Thank you for contacting HP Total Care.
I understand from your email that you have an issue with Microsoft Works 8 update on Compaq Presario SR5249UK Desktop PC
Debbie, this issue could be due to corrupt or missing files of the Microsoft Works 8.
In order to isolate and resolve the issue I recommend you Uninstall and Reinstall the Microsoft Works 8 and perform the
update.
To uninstall the Microsoft Works 8 please follow the steps provided below :
1. From the Windows Vista desktop, click Start.
2. Click Control Panel.
3. Click Programs, and then click Programs and Features.
4. Select the program to uninstall, then click Uninstall

To reinstall the Microsoft Works 8 please follow the below steps:
1. From the Windows Vista desktop, click Start, All Programs, and then
PC Help & Tools.
2. Click Recovery Manager.
The Recovery Manager Welcome screen appears.
3. Click Next.
4. On the Software Program Re-installation screen select Yes, and then
click Next.
5. On the Welcome screen click Next.
6. Select the Microsoft Works 8 application from the list to reinstall.
NOTE: You may be advised to uninstall the software program that
was chosen to reinstall. If the a program to reinstall is
not listed, select The program is not in the list, and then
click Next. Helpful information will advise on how to
uninstall a program. If the program is in the list and has
already been uninstalled, skip this step. To uninstall a
program, perform the following:
a. From the Windows Vista desktop, click Start.
b. Click Control Panel.
c. Click Programs, and then click Programs and Features.
d. Select the program to uninstall, then click Uninstall.

Once the program is uninstalled, resume the reinstallation from
the Recovery Manager program.
7. Click Next.
8. If the reinstallation was a success, a message about restarting the
computer opens. Select Yes, and then click Finish to restart the
computer.
You can also follow the steps from the below website to perform the recovery manager to reinstall the pre installed
applications:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00834921
After Reinstalling the Microsoft Works 8 ,perform the Update and check with the issue.If the issue persist I recommend you
contact Microsoft in this regard for further assistance, as the issue is with the Microsoft Works 8 update.

If you need further assistance, please reply to this message and we will be happy to assist you further.
For information on keeping your HP and Compaq products up and running, please visit our Web site at:
http://www.hp.com/go/totalcare
Sincerely,
Rufus
HP Total Care

So am now off to try this and promise next time have a problem with the update will make a note of the KB number

Debbie

Hi, ronjo, and welcome to the forums.

First of, *thanks! You made a distinction in your error as it should be, and yet still managed to find the exact error and post under - Bravo!

@both of you:

Now, for the good news - you do, in essence, have the exact same error - OEM aside, you both have pre-installed Works on your computer with no CD / DVD to reference when the error pops up.

Bad news - you may have to wait a coupe of days until M$ gets this sorted out - or, you could try manually installing that one patch from Download details: Update for Microsoft Works 8 (KB955428) to see if that resolves the issue.

Brit - that link doesn't open in Firefox browsers - I got the same error.

   Warning

Also, you cannot host files from M$ download. It is a violation of their policy.

Rip - try this link instead: Download details: Update for Microsoft Works 8 (KB955428)

Finally, I merged these two threads as they are the exact same problem.

   Tip

@SimReaper- when asking questions about errors, you need to note errors numbers and what it applies to - as in this case, the KB# - then you won't be making duplicate topics on the same error.

OK just did this and got same error message but am tempted to try the works 8.5 disk from my Toshiba laptop as when reinstalled it said it was actually Microsoft Works 8.5

 

[johngalt]

I'd try the manual download first - it will save you a lot of time....

 

[Simreaper]

Re: Prblem with Windows Update and Works 8

Thnaks Ex-Brit just tried your way and it is indeed now showing up as installed and am off to email Compaq to tell them so if anybody else asks them they can send them in this direction.

Thanks for your help

Debbie

You don't mention the KB # but is it by any chance KB955428? A lot of people have been having problems with it. I even opened a case file with Microsoft Support which I now have to close.

Try installing the update using this link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en You'll have to right-click, go to Properties and unblock if you are using Vista with UAC. Unzip it to your desktop and double-click.
I don't know if there is a download option for your location.
I downloaded and installed "KB955428_en-US.cab", rebooted and in Vista, it is showing only in "Installed Updates" (not in "Update History").
In XP it just appeared in the list as usual.

Note: The installer gives the impression that nothing happened.....very annoying. You have to reboot to check whether or not it installed.

 

[Ex_Brit]

Glad you are OK.

 

[marv6]

Had same problem as Works8 came preinstalled on my HP media center pc. Went to Microsoft downloads, downloaded KB955428 cab extracted it and installed it. It shows in my installed updates and windows says that I am now up to date. But in history it shows that installation of KB955428 failed in two places, since I tried to install it twice from windows update. How do I take these references out of history?

 

[Ex_Brit]

Had same problem as Works8 came preinstalled on my HP media center pc. Went to Microsoft downloads, downloaded KB955428 cab extracted it and installed it. It shows in my installed updates and windows says that I am now up to date. But in history it shows that installation of KB955428 failed in two places, since I tried to install it twice from windows update. How do I take these references out of history?

You can't. That's history and like all history, it can't be altered. (Although many have tried...!)

 

[marv6]

Thanks

 

[Ex_Brit]

You're welcome.