Hi,
I'm a Vista & PC newbie, as well as a newbie to this forum. Sorry in advance for such a long post.
I have a Sony Vaio NG31S, with Vista Home Premium & Service Pack 1. When my free Norton trial expired, I read reviews and bought Shield Deluxe, which seems to work well except for regularly saying that a mal-ware scan has not been carried out for (e.g.) 40 days when one has actually just been carried out.
Now the PC has gone crazy, with a constant barrage of Windows error messages piling up faster than I can delete them. Meanwhile, programmes won't load.
At first, the normal desktop was visible, I was able to set up an Administrator account and thanks to this forum try some possible solutions, such as 'restore' - but none have worked.
I had recently added updates from Apple for iTunes & Quicktime and suspected they may have conflicts, so I un-installed them - no change.
The most common error message is: 'Windows Problem Reporting has stopped working', but there are many others, such as 'Task Scheduler Engine' and many more landing on top of each other and all saying that various features have stopped working. These include System Restore, so I can't follow recommendations to carry out a restore.
I shut down last night and went to have another go tonight - this time, after signing in as Administrator again, I can only get a black screen with the Windows error messages coming thick & fast.
The Vaio came with Vista pre-loaded and no support disks. I've only just learned that I should have created a recovery disk as soon as I got the machine, the instructions for that were in the Recovery Guide booklet and with a brand new computer I thought I had nothing to recover - my fault!
Has anyone experienced this before? Thanks for any advice that may help.
I'm a Vista & PC newbie, as well as a newbie to this forum. Sorry in advance for such a long post.
I have a Sony Vaio NG31S, with Vista Home Premium & Service Pack 1. When my free Norton trial expired, I read reviews and bought Shield Deluxe, which seems to work well except for regularly saying that a mal-ware scan has not been carried out for (e.g.) 40 days when one has actually just been carried out.
Now the PC has gone crazy, with a constant barrage of Windows error messages piling up faster than I can delete them. Meanwhile, programmes won't load.
At first, the normal desktop was visible, I was able to set up an Administrator account and thanks to this forum try some possible solutions, such as 'restore' - but none have worked.
I had recently added updates from Apple for iTunes & Quicktime and suspected they may have conflicts, so I un-installed them - no change.
The most common error message is: 'Windows Problem Reporting has stopped working', but there are many others, such as 'Task Scheduler Engine' and many more landing on top of each other and all saying that various features have stopped working. These include System Restore, so I can't follow recommendations to carry out a restore.
I shut down last night and went to have another go tonight - this time, after signing in as Administrator again, I can only get a black screen with the Windows error messages coming thick & fast.
The Vaio came with Vista pre-loaded and no support disks. I've only just learned that I should have created a recovery disk as soon as I got the machine, the instructions for that were in the Recovery Guide booklet and with a brand new computer I thought I had nothing to recover - my fault!
Has anyone experienced this before? Thanks for any advice that may help.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio