forced to manual shut down + bios question

Johannes

Closed as requested
Several times now I had to use the power button to shut down my pc.
This happens odd times. Last night I had been using Firefox, I.E. to visit various web sites (No porn sites) and a FTP program. When I went to shut down, I first closed all open programs except Zone Alarm and Norton and tried to close via windows. It did not work, even clicking on the browser icon did do nothing.
As I am not sure what to produce from the event viewer,I made a pic of July 27 events. I have not a clue how to read these events.
The other question, (just out of curiousity) When and why does one need to update the bios?

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johngalt

Antidisestablishmentarianist
Vista Guru
RUn a virus check immediately. That looks normal at first glance, Johannes, but in fact the error components say *bowser* not bRowser
 

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Johannes

Closed as requested
Thanks John, I did run the complete scan with Norton, It noted one virus detected, but did not state any information on it. I initiated the process of running a scan with Trend Micro. Would you have any idea how a virus could have infected my PC while having an virus definitions updated virus scanner (Norton 360) plus
ZoneAlarm Pro.

I could not initiate the trend micro scan, but did the Kaspersky. that one did not show a virus present either, but a new event log file showed the "bowse" entry again.
 

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My Computer

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  • Manufacturer/Model
    HP a6418f
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    AMD Athlon 64 x2 5200+
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    MCP61PM-HM (Nettle3)
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    3 GB
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    NVIDEA GeForce
    Hard Drives
    sata

johngalt

Antidisestablishmentarianist
Vista Guru
Yup - it could have been dropped by a malicious website / banner advertisement without your knowledge, and if it is not in your AntiVirus' definitions file, then it will never find it. Also, is your Norton 360 set to automatically scan (Real time protection, I believe it is called)? If not then it could easily have dropped 1,000s of viruses on your computer.

Also, do you have UAC enabled?
 

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    Logitech MX Master (shared)
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    8 GB
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Johannes

Closed as requested
Yup - it could have been dropped by a malicious website / banner advertisement without your knowledge, and if it is not in your AntiVirus' definitions file, then it will never find it. Also, is your Norton 360 set to automatically scan (Real time protection, I believe it is called)? If not then it could easily have dropped 1,000s of viruses on your computer.

Also, do you have UAC enabled?
Both Norton and Zone alarm are set to real time protection. The last event log was done after the virus scan from Norton and the on line scan from Symantec, Kaspersky and trend micro house call. (no viruses found by those scans) It still shows the"bowser" notation I tried to find more info on the
NetBT_Tcpip_{08B4084B-14C0-4E33-8B4B-B123F92BBF89}. , but all I could find that it has something to do with Winsock.
I am not clear :o whether my UAC is enabled, should the check mark in the box or not? I added the screen shot of location of that file, if it needs to be removed, could you please write me how
 

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My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

johngalt

Antidisestablishmentarianist
Vista Guru
Enabled - checked, AFAICR.

Again, if Norton did not have the file in its definitions when you first were infected, then it makes sense that it may not find it without full system scans.

Also, Zone Alarm works by blocking most attempts to intrude into your system that you did not ask for - but if you visited a website that had a malicious advertising, then you've basically consented to view the ad from whatever site - and thus it can easily get access to your system to drop a virus.

Other sources include discs, USB flash devices, anything that connects to your computer externally, not just the Internet.
 

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    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
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    ThermalTake Level 10 GT (Black)
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    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
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    AT&T Lightspeed Gigabit duplex
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    Sabayon Linux (current, weekly updates, 5.1.x kernel)
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    8 GB
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    Radeon HD (Embedded)
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    Conextant 20671 SmartAudio HD
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    Logitech MX Master (shared) | Synaptics TouchPad
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Johannes

Closed as requested
I just added the screenshot from the location of the "bowser" could you tell me how to remove it. Even after more than nine years having a pc, I have not been able to remember what I have learned.
 

My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

Fumz

Buggin
Vista Guru
Since Norton is able to detect that a virus is present probably means that its definitions are sufficient, at the very least to quarantine it; that it can't get at and attack the virus is another thing. I would turn of system restore and run the scan again. Often, a virus will hide itself there because it's the one place virus scanners can't go.

BTW... damn good eye johngalt.
 
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    DFI LP DK P35-T2RS
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    PC Power & Cooling Silencer 610
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    Lian Li Lancool K62
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johngalt

Antidisestablishmentarianist
Vista Guru
Thanks, m8t - and yeah, since Norton sees it *now* it is most likely some sort of virus that may have been found and removed, but this particular instance is more than likely in System Restore files - good call on that one Fumz. I never even considered that aspect of it.

RE: the file not being in the defs - that is how the original file may have gotten onto the system, before there was a def entry for it - and if any software was installed while that virus was there and a System Restore backup was made then it would make sense that the virus was backed up as well :P
 

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    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
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    Intel Core i7 965 EE @ 3.6 GHz
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    eVGA X58 Classified 3 (141-GT-E770-A1)
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    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
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    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
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    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
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    ThermalTake Level 10 GT (Black)
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    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
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    Logitech G15 (gen 2)
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    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
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    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
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    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
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    Conextant 20671 SmartAudio HD
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    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
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    Logitech MX Master (shared) | Synaptics TouchPad
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    Lenovo
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Johannes

Closed as requested
I have tried everything, updated the virus definitions again , ran a full system scan agin,which came out clear. However, in the event viewer it still shows the "bowser" error. Would you have any suggestions how to get rid of it? see latest event scan.
 

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My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

Fumz

Buggin
Vista Guru
Just so we're clear, did you disable System Restore before you ran your last scan?
 

My Computer

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    Fumz' Flux-Capacitor
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    E8400
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    DFI LP DK P35-T2RS
    Memory
    4GB G.Skill PC-1066
    Graphics Card(s)
    eVGA 8800 GTS
    Sound Card
    X-Fi XtremeGamer
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    500GB W.D. RE2 Primary
    1TB W.D. Caviar GP WD10EACS
    PSU
    PC Power & Cooling Silencer 610
    Case
    Lian Li Lancool K62
    Cooling
    Thermalright Ultima-90/S-Flex 120mm
    Mouse
    Logitech G5
    Keyboard
    MS Natural Elite 4000 Ergonomic
    Internet Speed
    2.5MB/430
    Other Info
    D-Link DGL 4500

Johannes

Closed as requested
No, I did not do that. I shall do that now and run a new scan. Thanks.
 

My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

Johannes

Closed as requested
Now I am really stumped, I did disable system restore, new scan and no virus was found.
I just happen to look at the event log back to the day I got it, (May 12 2008) and it was the same night that this "bowser" error came up. So obviously what I thought it to be the virus causing the shut down problem was not it.
Perhaps it was the virus that was detected and removed from my system by my virus scanner.
Since the problem occured while I shifted between Firefox and I.E. 7, I tested the shut down several times and it seems to be OK now. That leaves me with the question: is it necessary to update the bios?
Thanks
 

My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

johngalt

Antidisestablishmentarianist
Vista Guru
you can look at the details page for each o those events - see what that says and hopefully it should give more of a clue - feel free to paste the details here if you want so we can take a look too.

I have to admit I am extremely curious about this myself....
 

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System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
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    The Beast Model V (homebrew)
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    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
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    Lenovo
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    Lenovo
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    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
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    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex

Johannes

Closed as requested
I take it that you mean the event log? I had the event log copied, but in the manage attachments it stated "an invalid file" it is 1.06 MB, would that be the reason? edit: I added a screen pic of the first time this error came up.
Would you know why all these errors started right from the day I bought this PC?
 

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My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

johngalt

Antidisestablishmentarianist
Vista Guru

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex

Johannes

Closed as requested
Hi John,
At least we know now it is not a nasty. I had myself put the name in to google, but nothing came up that seem to be related to the event log.
Thank you very much for taking the time to answer my questions.
Should I be concerned about all those errors in the event log, it does not seem to impair the operation of my computer, and is it necessessary to update a bios? I basically use my PC for e mail, a bit of entering new info on my web site and visiting various forums. No gaming at all. Thanks again.
 

My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata

johngalt

Antidisestablishmentarianist
Vista Guru
I would still be concerned, as it is basically an error that seems to be dealing with the computer browser service on your computer and how it seems that something (externally) is trying to / successfully disabling it.

Add to that the factor that you have at least one reference to a malware file that cannot be touched, and it bodes ill. I would run a couple of online AV scans and see if any of those find anything. Also look in the Norton logs / run a fresh scan to see if it can find the actually file and its location- then you can send the file to Virus Total and see what other AV products rate it as.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex

Johannes

Closed as requested
I rescanned the pc with Norton 360, Ad_Aware, Karspersky, and House Call from trend Micro. Only Trend Micro detected "gray ware" that I accidently downloaded with ADWARE_180solution (thought it was the Ad-Aware program). I did uninstall it, but it must have left a trace of it on the computer. The other programs found some tracking cookies, but nothing else. I have no problem anymore with the shut down via windows.
Thanks a lot John.
 

My Computer

System One

  • Manufacturer/Model
    HP a6418f
    CPU
    AMD Athlon 64 x2 5200+
    Motherboard
    MCP61PM-HM (Nettle3)
    Memory
    3 GB
    Graphics Card(s)
    NVIDEA GeForce
    Hard Drives
    sata
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