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Freeze out so-called improvements/updates

Messages
33
#1
Is anyone else experiencing the same problem?

Everything works fine: except for my Photoshop program.


Did a 'fresh' factory install after a critical system crash about a year ago
I have been using the system problem free since then...
up to date on all the Updates... service pack 1 then 2 etc, etc...

seems the computer updated with some "improvements" recently. I notice the frames around my windows are semi-invisible... the calendar on my desktop has a slight edge to it that it didn't have before... very subtle changes that would be invisible to the naked eye of any casual observer... but very noticeable to anyone using the same machine on a regular basis.

The changes don't appear to be glitches, but feel as though someone somewhere decided to do some home improvements to spruce things up with the look and feel. I could be wrong... and the issues may not be related... but I have been experiencing problems with Photoshop not loading up anymore, around the same time my computer "got a fresh coat of paint".

I "Unistalled" Photoshop, then "Reinstalled" it... but the same thing happens. It almost finishes loading up, but then it just freezes, and all the reboots in the world have not helped... so I tried installing a much older version of Photoshop, and it finally loaded... but its wonky as heck... so working with it as I normally would is like walking on a tightrope without a safety net. Requiring me to save after each and every flick of a mouse. I know, its crazy.

Hopefully I am not the only one this is happening to, so there may be a patch somewhere... I sure hope I don't have to do a fresh install yet again.

My system works beautifully otherwise... if not for Photoshop, I wouldn't even know that there was a problem with my machine.

thanks in advance :)

-Fresco
 
Last edited:

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tom982

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#2
Hello Fresco and welcome to the forums :party:

First of all, can you run CKScanner:

Download CKScanner from here and save it to your desktop. Then open it and click the Search for files button. When the search completes, click the Save List To File button.

Attach this list with your next post please :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Messages
33
#3
Hello Tom... thank you for your reply... I really appreciate your time in assisting me with this issue.

I did as you asked, but the text won't copy/paste and not sure where the info is located once I clicked "Save List to File" button.

the window reads:

CKScanner- Additional Security Risks - These are not necessarily bad scanner sequence 3.MN.11
-----EOF-----


thanks again :)
 

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tom982

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#4
Okay that's great. No problems there :)

Download and install CCleaner from here:

CCleaner - Optimization and Cleaning - Free Download

Run the cleaner bit, NOT THE REGISTRY ONE. Then reboot and try and install Photoshop again.

Also, what version of photoshop is it? CS5? And where did you get it from?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload

tom982

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Messages
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Location
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#7


Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Messages
33
#8
A million apologies, Tom...

I hope you can understand how seeing that would completely freak someone out who is in my position.

again, sorry...

and thank you...

:)
 

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Messages
33
#9
Hi Tom... did as you recommended...

then removed the old version, installed the preferred version of Photoshop but ... No luck...

Doubtful Photoshop is the problem...

its not the latest version, have had it for years and no problems, on this system and previous ones. I don't have the urge and finances to upgrade for features that I've lived without all this time. Its my own copy so its not some tricked out download from a dark corner of the net or anything like that.

Not sure why it won't load anymore... from one day to the next... poof... no mo' Pho...

Because of the subtle changes in appearance to my desktop and such, assuming the latest Windows Update did something that makes Photoshop not compatible anymore...

or ... awww heck... I have no idea why... so fustrating! Should be working just fine, as it has for years...

any suggestions?

thanks,

-F!
 

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tom982

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#10
Hmm that is odd. Is it photoshop or photoshop elements? And what number?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Messages
33
#11
Hi Tom,

its Photoshop CS (photoshop.8)

Photoshop.6 loaded up fine, allowed me access to my files, and I can modify the files... but its wonky as heck.

Version .8 is ancient I know... but as stated previously, I don't have the need or budget to upgrade for features I have lived without all this time. (it serves me beautifully as is.)

I am leaning more towards ruling out Photoshop completely as the cause... because then it would NEVER have worked on this x64 system... and it has, flawlessly from day one. So it not working from one day to the next... points me to another cause for the issue.

scratching head (and missing working on my art desperately)

thanks in advance :)
 

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tom982

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#12
Okay, yes I completely understand seeing as it retails for about £500 ;) Luckily I'm eligible for a student discount and picked my PS CS5 up for a mere £130.

What anti-virus and firewall are you using?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Messages
33
#13
lol... you're so lucky, Tom. :)

I'm using Norton 360 for everything...


(I realize there are other utilities out there specifically designed for maleware and other bad things out there... but research states that having more than one type of anti-virus program on the same machine, may cancel each other out, and become less effective... you think that maybe I got nuked by something malevolent, even though the previous scan showed none were found?)

thanks again for your assistance, I really appreciate it!! :)
 

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tom982

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#14
Yes you're absolutely spot on, they can start creating conflicts with eachother.

I was asking not because I think you've got a virus, but because it may be stopping the installation for some reason.

Try disabling your protection whilst you install it, remember to turn it back on afterwards!

bleepingcomputer.com said:
NORTON 360

Right-click the Norton 360 Premier Edition icon in the system tray and select Disable Antivirus Automatic-Protect.
You will get a new dialog box with five options: 15 minutes, 1 hour, 5 hours, Until system restart, Permanently.
Select until system restart. Try installing Photoshop and then reboot - whether it works or not.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload

tom982

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Vista Guru
Gold Member
Messages
3,642
Location
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#16
No problem. Good luck!

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Messages
33
#17
Hi Tom... I liked the way you were thinking... maybe the Ant-Virus Software had updated, and saw Photoshop as the enemy somehow.

that could've been the magic bullet... but unfortunately... no luck.

ugh!
 

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tom982

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Gold Member
Messages
3,642
Location
England
#18

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Messages
33
#20
groan... :(

anybody have a new computer and new Photoshop they are not using...

ugh!!

help... please...

(thanks Tom... you are such a lifeline/lifesaver right now, it helps so much not having to go at this by myself... THANKS!!!)
 

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