Help! "Change your picture" option in user accounts gone


New Member
I recently installed Examsoft on my computer (a program to take exams in law school). After I installed it and rebooted my computer, some weird things happened. When I pressed Ctrl+Alt+Del, the only option available was "Switch User" and all the other ones were gone (Lock this computer, Start task manager, etc.). I eventually downloaded the registry keys that were needed to get back all the other options. The options to restart, shut down, hibernate, and sleep were also missing whe I clicked on the arrow on the start menu. I also downloaded the registry key to get those back.

However, the problem that still remains is that when I open User Accounts in control panel, the option to change the user picture is gone and on the start menu the box that is supposed to contain the picture above my username is blank. Also under user accounts, the "Manage your file encryption certificates" option is also gone. Does anyone know how I can get these options back? Thanks.

My Computer

Joan Archer

Cross Stitch Queen
Vista Guru
I have no idea whether it would do any good but have you tried a System Restore ?

My Computer

System One

  • Operating System
    Windows 10 Home
    HP Envy x360 Convertible 15-bq0xx
    AMD A9 Stoney Ridge Technology
    HP 8312 (Socket FP4)
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor ([email protected]) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Microsoft Optical Wheel Mouse
    Standard PS/2 Keyboard
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)