Help Please.... What should i do?....

L

Lostazn

New Member
Hello, I am currently using my window 7 labtop to post this question? I had a virus on my window vista 32bit system. so i try using my factory recovery disc that i made and it goes will until i try to boot my computer back up and it say BOOTMGR is missing? I try everything and i in a mess right now.... Please if anyone know how to fix this error tell me. I REALLY NEED HELP...:cry::cry:
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi again,

Forget to mention in my last post: If you don't have a recovery DVD or a reinstall disk with recovery capabilities, you can download the CD with recovery capabilities only here:

Windows Vista Recovery Disc Download — The NeoSmart Files

Do the download, burn the iso to a CD, and follow the instructions in my last post.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Thanks... It works but another problem pop up. install window error... "the computer restarted unexpectedly or encountered an unexpected error" then the computer restart and same thing happen... I think the disc that i made when i bought the computer is mess up or something... any idea's?
 

My Computer

System One

Hi,

I am slightly confused as to what went wrong. If you think it is the disk, try the link I sent you in my second post, however, can you give me a few more details?

Is this a black screen, offering you Normal Boot or Safe Mode, or is this a blue screen? If it is a Blue Screen of Death (BSOD), can you get into Safe Mode?

You ran Start up Repair, and it said success, but then this happened. This sounds like a standard failure to me. Try the Command Prompt solutions posted above. Does this help? Can you be as specific as possible?

Thanks very much,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
I'm very sorry if i am confusing you... i found out that i didn't install the os correctly due to the corrupted Disc i made when i first bought the computer from retail store. At first it gave me the problem about my bootmgr. wasn't found and now it tell my i didn't install the OS correctly. the bad part is that i'm the 99.9% of the people who don't have the installation disc. i try to install the OS from the disc that the web provide but it didn't work because of install.wim wasn't found.

Thanks you very for your time to help.
 

My Computer

System One

Unfortunately, the disk from the web will not contain install.wim (all the Windows files compressed) all it does is provide the repair tools. If you would like, we can continue working to get your vista to reinstall.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
thanks... but i got window 7 H.P. already for $300. but can you tell me how to delete the bad sector in my hard drive... it's use to be 300(320GB) but now only show 48GB... i try reformat it but i still got the same result. I think the rest of the memory are use up on the old OS...

Thanks you again in advance....
 

My Computer

System One

To check your drive for bad sectors, and mark them as such:
Run ScanDisk on the drive in Windows , or run a chkdsk on the drive in Windows XP & 7

To reclaim sectors that are marked as "bad":
Find a utility such as WipeDrive that will write zeros to the entire hard disk, or use the standard windows format command
running "chkdsk x:" where x is your drive letter. The manual scan options are:

  • /F Fixes errors on the disk.
  • /V On FAT/FAT32: Displays the full path and name of every file on the disk. On NTFS: Displays cleanup messages if any.
  • /R Locates bad sectors and recovers readable information (implies /F).
"CHKDSK x: /F /R" would perform a full scan (including bad sectors) and attempt to fix them.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Sony Vaio ns
    CPU
    Intel Pentium Dual T3200 @2.00GHz
    Motherboard
    Sony Vaio
    Memory
    3.0GB Dual-Channel DDR2 @ 332Mhz
    Graphics card(s)
    Mobile Intel(R) 4 Series Express Chipset Family
    Sound Card
    Realtech High Def Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280 x 800 x 59 hertz
    Hard Drives
    250GB Toshiba MK2552GSX (IDE) Average Temp 29*C
    Mouse
    Synaptics pointing device STOCK
    Keyboard
    lol standard plastic PS/2
    Internet Speed
    DL 6.76Mb/s - UL.37Mb/s
    Other Info
    Optiarc DVD RW AD-7560S CPU Average Temp 39*C

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
You're very welcome. Anytime,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
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